Roddey M. Coe
**** ******** *** *** *** . Chattanooga, TN 37421
acb1f7@r.postjobfree.com
SUMMARY
Team-oriented, self directed, thorough and reliable technical professional
with experience in technical support, sales, project management, network
administration and installations, PC configurations, hardware diagnostics,
PC software training, help desk support, and customer service management.
Ability to translate customer needs into technology solutions and
implementation strategies. Microsoft Certified Professional who thrives in
a technically challenging environment. Superior troubleshooting and
technical support abilities with PC's and servers, networks, and
client/server applications. Hands on experience with:
Windows Server (2000 ( 2003 ( 2008 ( Microsoft Hyper-V 2012
2012) VMware vSphere 4 and 5
Microsoft Windows (DOS ( 2000 ( XP ( Network design and maintenance
7 ( 8) Active Directory
Policy development
Dell Equallogic SAN
PROFESSIONAL CERTIFICATIONS
Microsoft Certified IT Professional CompTIA Cloud+
Microsoft Certified Professional CompTIA Network+
Microsoft Certified Technology Specialist CompTIA A+
Microsoft Certified Desktop Support Technician Certiport IC3
PROFESSIONAL EXPERIENCE
Modis, Chattanooga, Tennessee
10/2013 - Present
Server Support Specialist
. Contractor in support of Volkswagen Group of America.
. Actively provide server, desktop, and configuration support for software
and hardware for production and office environment.
. Responsible for network infrastructure support
. Provide VMware vSphere and vCenter 5.0 support and administration
. Monitor server environmental elements
. Using ITIL Change Management, research and install server OS updates and
security patches
. Implement redundant DNS between international locations
Ripley Entertainment, Inc., Gatlinburg, Tennessee
05/2012 - 11/2012
Senior Systems Analyst
. Responsible for Active Directory, Exchange and SQL administration.
. Provide support for seven Ripley attractions, to include Believe It or
Not museum, Guinness World Records, and multiple mini golf locations.
. Actively provided desktop, configuration, and phone support for software
and hardware.
. Assist in maintaining Wordpress website
. Expand and maintain VMware vSphere 4.1 utilization
. Support and provide administration for Siriusware software package,
encompassing point of sales, reservations, and retail applications.
KDL PATHOLOGY, Knoxville, Tennessee
04/2009 - 05/2012
Systems Administrator
. Maintain network security policy, address server security issues and
apply appropriate security patches and upgrades in compliance with HIPAA
and CAP guidelines
. Established new IT policies, which defined acceptable use of IT assets
within the company.
. Fulfilled administrative responsibilities including the addition and
changes to user desktops, email, and facilitating backup and restoration
policies.
. Actively provided desktop, configuration, and phone support for software
and hardware.
. Researched and implemented virtualization technology, reducing total cost
of ownership by 30%.
. Implement and administrator for VMware vSphere 4 on 3 hosts, utilizing
Dell Equallogic SAN storage, high availability (VMWare HA), vCenter, Data
Recovery, and vMotion. Updated to 4.1
. Coordinate and direct projects, making detailed plans to accomplish goals
and directing the integration of technical activities
. Confer with pathologists and laboratory staff to discuss project
specifications and standard operating procedures
. Plan and direct the installation, testing, operation, maintenance, and
repair of laboratory equipment
. Responsible for evaluating laboratory instrument and software
specifications and selecting the best solution to fulfill business
requirements
. Implement and employ Spiceworks help desk software to track technical
support requests received from laboratory personnel
. Manage end user support requests for HyperPath (Laboratory Information
System) with the software vendor, Technology on Demand, Inc.
GERDAU AMERISTEEL, Knoxville, Tennessee
02/2007-02/2009
Regional Technical Services Coordinator
. Directly accountable for company IT assets in 6 states and assist
nationwide
. Administer and maintain multi-server Windows LAN, 100+ workstations and
100+ end-users
. Provide technical training to users
. Provide end-user support for Microsoft, aSa, Bentley, and custom
applications
. Analyze needs, make recommendations, and purchase IT assets
. Maintain domain controllers, file servers, terminal servers, and SQL
servers
. Maintain network security policy, address server security issues and
apply appropriate security patches and upgrades in compliance with the
Sarbanes-Oxley Act
CIRCUIT CITY, INC., Knoxville, Tennessee
2006-2007
PC Technician
. End-user support for hardware, software, and Windows operating systems
. Setup wired and wireless networks for customers and corporate operations
. Remove viruses, spyware, and adware from PCs
. Provide technical training to customers and employees
RECEIVABLES MANAGEMENT BUREAU, INC., Knoxville, Tennessee
2006
Network Technician
DRS PIZZA, INC., Maryville, Tennessee
2003-2005
Assistant Manager
UNITED STATES ARMY
1999-2002
Electronics Technician
VOLUNTEER EXPERIENCE
American Youth Soccer Organization, Southeast US
Region 1159 Member, Board of Directors
02/2013 - Present
Section 5 VIP Administrator
09/2013 - Present
Autism Society East Tennessee, Knoxville, Tennessee
Member, Board of Directors
04/2012 - Present
Vice President
04/2013 - Present
EDUCATION
Associate of Applied Science, Information Technology
Fountainhead College of Technology, Knoxville, Tennessee
PROFESSIONAL DEVELOPMENT
Chemical-Terrorism Vulnerability Information (CVI) Authorized User Training
Department of Homeland Security
Linux/Unix System Administration Certificate
University of Illinois - Office of Continuing Education
Red Hat Linux Essentials
CGS Learning Services
Leading Change Workshop
Personnel Decisions International, Tampa, Florida
Microsoft and CompTIA Training
New Horizons Computer Learning Center, Knoxville, Tennessee
REFERENCES
Erin Pederson
Chief Operating Officer
StaffMe.net, LLC.
Brook Dickerson
Executive Director
Autism Society East Tennessee
Roxane Loehmann
Systems IT Supervisor
Graphic Packaging International
Trista Summers
Business Systems Analyst
Gerdau