Iliana Montano

**** ******** **. ***. *

Bell Gardens, CA 90201

Cell: 323-***-****

acb1du@r.postjobfree.com

Objective

To obtain a secure position as a Customer Services within a company that

offers opportunity, diversity and growth. To utilize my 8 years of

diversified experience achieving customer satisfactions as well as meeting

or surpassing company expectations.

Summary of Qualifications

. Excellent knowledge in the customer service area of money/teller

services

. Strong rapport with customers, professional, reliable

. Expertise in utilization review, cost containment, staffing, and

training

. Powerful leadership skills and strong ability to manage and motivate

staff

. Dependable and resource self-starter

Work Experience

Assistant Manager/Teller

Jan 2004- present Continental Currency Services,

Pomona CA

. Assist General Manager with all business operations, including

customer service complaints, supervising/managing employees on shift,

training new hires and training on new products, handling company

monies and insuring we are incompliance with policy and procedures.

. Responsibilities include: balancing of cash drawers and store

inventory, handling of personal accounts ie. Processing check cashing,

wire money, utility payments, sales MTA supplies, lottery and

facilitating DMV adjunct services, ticket clinic and collecting on

return items.

Customer Service Clerk

Oct. 2001- March 2002 Bio-Medics, Los Angeles, CA

. Responsible for clerical duties, customer service, management of

files, filing, inventory and reporting of supplies, answering and

triaging vast amount of inbound calls, scanning, accuracy of forms

Education

Bryman College, Los Angeles CA

. Certificate, currently work on it

. Concentration: Administrative Assistant

South Gate High School, South Gate, CA

. HS Diploma

. General Studies

Skills

. Strong Communication Skills

. Detail Oriented

. Team Player

. Bilingual, write and speak: English and Spanish

. Type 45 wpm

. Cross-referencing/filing

. Office Machines

. Microsoft office work, Basic Excel, Data Entry

. Fast Learner and very organized

References Available Upon Request

Contact this candidate