W. Kaleel Nuriddin *** NE ***rd Terrace, North Miami, FL

Phone: 843-***-**** 33162

E-Mail: acb17o@r.postjobfree.com

Personal Profile

. A person who understands the value of interpersonal relationships

. Considered a customer service professional by customers and the

public

. Sharp written and oral communication skills through years of formal

education and work experience

. Thrives in any situation needing person-to-person communication/sales

. Extensive training and work experience in the most customer-service

intensive field of business: the hospitality industry

Highlights of Qualifications

Lived one year in Recife, Pernambuco, Brazil as a leading Rotary Youth Exchange

participant

Gained fluent Portuguese and advanced Spanish language skills

Developed a hunger for knowledge about the world and its many diverse cultures

Posesses a natural desire to thrive in every endeavor embarked upon

Committed to see things done thoroughly, completely and to the degree that best

serves the client

Professional at all times; assumes that all actions represent the employer in a

positive way

Professional Experience

Guest Experience Manager

. Supervise front office staff to ensure smooth and efficient operations

. Creative in development of resolution for all guest issues

. Efficiently provide concierge services

. Attend to the needs and services of VIP clientele

Bell Captain

. Coordinate operations of bell hops and transportation providers across

multiple properties

. Oversee driver schedules, routs, and provide quality assurance checks

. Provide for maintenance of vehicles, documentation of all transactions

and other logistics

. Ensure satisfaction of all customers with the transportation provided

Bell Hop/Shuttle Driver

. Friendly and professional when greeting guests and customers

. Assist passengers with baggage as desired and boarding and de-boarding

vehicles

. Efficiently transport passengers between airport and destination

lodgings

. Conduct minor roadside repairs and maintenance on vehicles

Employment History

Guest Experience Manager Sheraton Anchorage Hotel and Anchorage, AK

Spa

Bell Captain Quality Suites Anchorage, AK

Bell Hop/Shuttle Driver Quality Suites Anchorage, AK

Customer Service Agent Homewood Suites by Hilton Anchorage, AK

Education/Activities

Bachelor of Arts: International Barry University Miami Shores, FL

Studies

International Youth Ambassador Rotary International Recife, Pernambuco,

Brazil

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