Qazi Shujauddin Siddiqui

Contact : +1-347-***-****

Email: acb125@r.postjobfree.com

Current Technical Area : IT Support

Total Experience : 6 years and 11 months

Work Status : Authorised to work in USA (Green card holder)

Current Location : New York City, NY

Objective : A challenging growth & oriented career in a progressive organization where my technical and

managerial skills could effectively be utilized to improve operations and contribute to

organization success.

IT Key Skills

Operating system : DOS, WIN 95/2K/NT/XP/Vista/Win 7/2008, & Mac.

Applications : MS-Office, Macromedia Flash, Director.

Networking Devices : Network Cabling, Connectors, NIC’s, Modems, Hubs & Switches, and Routers, Access Points.

Mail Clients : MS Outlook, Outlook Express, Lotus

Hardware Platforms : HP, Compaq, IBM, DELL, Toshiba, Acer, HCL, Wipro & Apple

Education

Bachelor of Science (IT) from Annamalai University, Annamalai Nagar, Tamil Nadu. India.

Professional Certifications

ITIL® Foundation Certificate in IT Service Management.

Microsoft® Certified IT Professional (MCITP)

Microsoft Windows Server® 2008 Active Directory, Configuration.

Microsoft Windows Server® 2008 Applications Infrastructure, Configuration.

Microsoft Windows® 7 Configuration.

Microsoft Windows Server® 2008 Network Infrastructure, Configuration.

Microsoft Enterprise Administrator on Windows Server® 2008.

Advance Diploma in Hardware & Networking from Zeetek Institute, Kanpur, U.P. India.

Work Summary:

Company Duration Designation

7 Months

Techs In A Sec LLC. L2 Desktop Support Engineer

(July 2013 – January 2014)

X-C-Lent English Speaking/Call 2 Years & 11 months

Team Lead – Helpdesk

Centre Institute. (July 2010 – June 2013)

1 Year & 5 months

Renovision Automation Services Pvt.

L2 Engineer / Team Lead

Ltd. (January 2009 – April 2010)

X-C-Lent English Speaking/Call 1 Year & 3 months.

Network Administrator

Centre Institute. (August 2007 – December 2008)

9 Months

HCL Technologies Ltd. Technical Support Officer

(December 2006 – July 2007)

L2 Desktop Support Engineer

Techs In A Sec LLC.

Worked as L2 Desktop Support Engineer for IBM on project of FMS Wertmanagement and managed entire New York Branch and

supported more than 100 users.

Key Responsibility Areas

• Installation and Troubleshooting of desktops, Laptops & MFDs.

• Manage and Troubleshoot VDI, Email / Lotus Notes.

• Manage and Troubleshooting Video Conferences

• Manage and Troubleshoot Siemens IP Phones

• Manage and Troubleshoot RSA Tokens

• Escalations to Application Support.

• Perform Rollouts.

• Vendors follow up.

Achievements

• Performed all rollouts within committed time.

• Performed all tasks with 0% failure.

Team Lead – Helpdesk

X-C-Lent The Language School

Worked as Team Lead - Helpdesk and managed the team responsible for desktop support and networking among inter institute

branches and maintenance of language labs.

Key Responsibility Areas

• Lead the engineers for Installation and Troubleshooting of all branches of Institute.

• Vendors follow up.

• Training new Engineers.

• Preventive Maintenance.

Achievements

• Established canopy based wireless network in long distance branches.

• Established inter institute wired network.

• Performed all tasks with 0% failure.

L2 Engineer / Team Lead

Renovision Automation Services Pvt. Ltd.

Worked as a Desktop L2 Engineer / Team Lead on Future Group project of Wipro Infotech, handling more than 100 sites of

Future Axiom format in entire North India.

Key Responsibility Areas

• Management of Installations, Rollouts and Troubleshooting of all sites of Future Axiom.

• Routine Audit of Big Bazaar & Pantaloon stores.

• Vendors follow up.

• Preventive Maintenance.

Achievements

• Became SPOC for Entire India Project

• Reduced service failure up to 99%

• Made recommendations of installation and security policies.

• Made Knowledge Base for installation, rollouts and troubleshooting.

• Consistently achieved 100% SLA.

Network Administrator

X-C-Lent The Language School

Worked as Network Administrator and established wireless (canopy based) networking among inter institute branches and

performed maintenance of language labs.

Key Responsibility Areas

• Installation and Troubleshooting of all branches of Institute.

• Vendors follow up.

• Training New Engineers.

• Preventive Maintenance.

Achievements

• Established canopy based wireless network in long distance branches.

• Established inter institute wired network.

• Established video conferencing for remote training.

• Performed all tasks with 0% failure.

Technical Support Officer

HCL Technologies Ltd.

Worked as Technical Support Officer in HCL Technologies Ltd. in process of British Telecom Broadband (BT Broadband).

Troubleshot remotely for BT customers.

Key Responsibility Areas

Configuration of routers and modems.

Configuration of Internet connections.

Escalations to concerned Desks.

Configuration of Game Consoles like Xbox/PS etc.

Setup home and office wireless network connections.

Achievements

• Achieved 98% FCR (First call resolution).

• Achieved 100% AHT (Average handling time).

• Got number of appreciations from customer.

• Became Floor Walker.

Personnel Details –

Father’s Name : (Late) Qazi Ruknuddin

Mother’s Name : Zaibun Nisa

Marital Status : Married

Nationality : Indian

Interest & Hobbies : Troubleshooting, Making Electronic Models, Playing Cricket, Chess,

Listening to Music & Reading.

References can be provided on demand.

(Qazi Shujauddin Siddiqui)

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