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Customer Service Quality Assurance

Location:
Brooklyn, NY
Posted:
January 08, 2014

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Resume:

SHAQUAN SUTHERLAND

*** **** **** ******, ********, NY, 11236

347-***-****, acb11m@r.postjobfree.com

EDUCATION

St John's University, College of Professional Studies, Jamaica

Queens, New York August 2005 - May 2010

- Bachelor of Science, Major: Computer Science, Minor:

Computer Security Systems

EMPLOYMENT HISTORY

Marketing Intern, EAGLE ROCK ENTERTAINMENT, New York, NY

September 2013 - Present

Packaged various media products for distribution

Assisted Marketing Executives with specific tasks

Part Time Mover/Assembler, EISENBERGER'S FURNITURE, Brooklyn,

NY January 2012 - Present

Loaded and unloaded light and heavy furniture for delivery to

customers' homes

Assembled delivered furniture in homes as well as dissembled old

furniture for customers to discard

Moved families from previous homes to homes in different locations

in and near New York State

Delivered other non-furniture products for companies and clients

(solar panels, vehicles, and household items)

Completed other tasks and duties required by various companies

Quality Assurance Software Tester, XS GAMES/DEFENDER PRO, New York,

NY December 2008 - January 2012

Tested videogame software on various consoles for glitches, bugs,

grammatical errors, and

consistency issues (PlayStation, Nintendo, Microsoft)

Reported findings in formal hand-written reports and emails to

outsourced developers

Updated firmware for operating systems on consoles as well as

personal computers/laptops

Managed security software and applications on Windows XP, Windows

Vista, Windows 7, and MAC

Voice-Over Actor, ROCKSTAR GAMES, New York, NY

May 2010

Read Dead Redemption: Voiced character of a Western horse dealer

Mentor/Tutor, AMERICA READS (St. John's University), Jamaica, NY

September 2005 - December 2008

Implemented teachers' lesson plans that challenged students with

assignments

Assisted teachers and supervisors by successfully operating

children's activities

Monitored students during lunch, recess, and nap time

Secretary/Clerk/Customer Service, COLUMBIA UNIVERSITY, Manhattan,

NY Summers 2001 - 2005

Performed Secretarial duties for dentists including organizing

files, data entry, as well as research

Performed Data Entry assignments including medical records,

patient records, as well as inventory

Records

Assisted dental staff with cleaning and delivering medical

equipment and information to other departments

Worked together with other STEP students to complete related

complex assignments

Provided Customer Service at the Front Desk to assist new and

appointed patients.

References can be furnished upon request.



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