ARSENA K. THIGPEN

*** **** * ******

Easley, South Carolina

864-***-**** or 864-***-****

acb0yl@r.postjobfree.com

Professional Summary

Information Technology professional with over 2 years of Customer Service experience.

Conversational in Korean.

Education & Training

B.S. in CIS, with a Concentration in Network Security June

2012

ECPI University

Special Projects:

Networking Lab

Set up and configured 32 computers, installed switches, racks, routers, and cabling.

General Patch Panel Work

Rewired multiple panels including making cables and upgrading hardware components.

Computer Configurations

Installing and troubleshooting peripherals

Technical Skills

Networking

General patch panel and cabling Sub netting, VLANS, and LAN/WAN

Protocols

Proficient at reading

Run Utilities for Dental and Medical

schematics/diagrams

Software

Wireless networking

DNS, DHCP,TCP/IP, VSM

Cisco routers and Catalyst 2820

Set up and configure firewalls and

switches

backup

Network, troubleshooting,

Advanced Network Countermeasures and

management, and design

Defenses

Hardware

PC/Laptop and monitor maintenance and repair

Highly skilled at troubleshooting and repair of electro-mechanical problems

Installing and troubleshooting peripherals and computer programs

Operating Systems and Software

BOMGAR (Remote Assistance Active Directory

Software) Intrusion detection software/ Wire shark

DENTRIX and Easy Dental (Dental Basic Linux/Unix Administration &

Software) command line utilities

Windows 8 VM Ware

Windows Server 2008 SAP

DOS Citrix (Medical Software)

Operating System ( 7, Vista, XP, 2000)

Professional Experience

Dial America Incorporated / Greenville, SC 10/2013-

Present

Telemarketing Specialist

Advise prospective customers by answering inbound calls on a rotating basis

Henry Schein Incorporated/Chase Professionals Greenville, SC 04/2013-

8/2013

Software Engineer I

Developed software solutions and obtained and licensed software required information from

vendors, recommending purchases and reimbursements, testing and approving products

Maintained customer logs for backup software

Provided remote assistance to 250 customers on a weekly basis in the call center

Installed and configured backup solutions

Handled confidential information; knowledge and training of the HIPPA privacy act

Alorica Incorporated / Simpsonville, SC 09/2012-

04/2013

Tier I Agent (Laptop)

Installed, upgraded, and performed routine maintenance for all peripherals, and operating

systems

Created service tickets for all resources used to troubleshoot including: Laptops, Galaxy

Tablets/ Galaxy Players, Chrome books/Chrome box, Ultra books, Personal Computers

American Red Cross 05/2012-

06/2012

IT Externship Student

Configured and re-imaged computers

Upgraded software (Java, Adobe Reader 10, and Skype)

Troubleshot Windows XP

Installing peripherals and archived backup tapes

Traveled the territory (Asheville, Columbia, Rock hill, etc.)

U.S. Army (Active and Reserve) / Fort Riley, Kansas & Fort Knox, Kentucky 08/2005-

07/2013

Automated Logistics Specialist (Supply) (92A)

Dispatched vehicles

Reconciled activity records for monthly and quarterly reporting and status reviews

Drafted, edited, and maintained various reports for tracking supplies, equipment, and

maintenance services for vehicles and equipment

Processed requests and turn-in documents at direct support level through warehousing facilities

Utilized software such as Prescribed Load List (PLL), Unit Level Logistics System – Ground

(ULLS-G), Standard Army Maintenance System (SAMS-E), and Standard Army Management

& Information Systems (STAMIS).

Additional Related Training

Comptia A+ Certification, (exp. November 2013)

WMSS (Warehouse Management Systems Software), March 2008

SAMS-1E (Standard Army Maintenance Systems) Logistics Software, May 2007

Logistics and Supply Training, Fort Lee, Virginia, November 2005-February 2006

Contact this candidate