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Customer Service Manager

Location:
Houston, TX
Posted:
January 06, 2014

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Resume:

TERESA A. NORIE

***** ****** ****, *** ****, Sanger, TX 76266 940-***-****

acb0h7@r.postjobfree.com

HUMAN RESOURCE PROFESSIONAL

** ***** ********** ** ** Management, Recruiting, Full Cycle Payroll,

Employee Relations and Benefit Administration, 4 years background in

Training and Development; offering an HR career distinguished by commended

performance and proven results.

Extensive background in HR generalist affairs, including experience in employee

recruitment and retention, staff development, mediation, conflict resolution, benefits

and compensation, HR records management, HR policies development and legal

compliance.

Demonstrated success in negotiating win-win compromises, developing

teambuilding programs, and writing personnel manuals, corporate policies, job

descriptions and management reports.

HR Skills

Full Cycle Payroll Staff Recruitment & Retention Orientation & On-

Employment Law Employee Relations Boarding

FMLA/ADA/EEO/WC Termination Proceedings Training & Development

Mediation & Advocacy Benefits Administration Performance

HRIS Technologies HR Program/Project Management

Management Organizational

Development

Immigration Visa and

Green Card

Professional Experience

Cavalry sTaffing Irving, TX

Human Resource Staffing Manager, 09/09/2013 to Present

Exclusively staff for rental car companies providing talented and skilled drivers at the

DFW Airport. Responsible for weekly payroll, hiring, firing, coaching, onboarding,

recruiting, budget management, advertising, workers compensation, unemployment

administration, Immigration compliance, scheduling, training, evaluations

petroflex north america/api Gainesville, TX

Human Resource Manager/Director, 11/26/2012 to 2/13/2013

Managed recruiting and staffing for manufacturing, sales, administrative and

corporate employees positions. Developed performance management and

improvement systems. Responsible for processing full-cycle payroll on a

weekly basis along with bonus distribution, compensation analysis, wage

garnishments and loan payback. Responsible for employee orientation,

development, and training, policy development and documentation, employee

relations, compensation and benefits administration, employee safety, welfare,

wellness and health, counseling.

Zodiac Seats, LLc/RAM Global Gainesville, TX

Contract Corporate Recruiter, 7/2/2012 to 11/16/2012

Responsible for recruiting engineering, technical, manufacturing, quality

assurance, human resources, information technology, finance and accounting,

sales, purchasing and procurement, corporate and operations positions. Recruited

TERESA A. NORIE Phone: 940-***-**** Page 2

using internet based college and job fair avenues. Responsible for processing and

updating H1b visa applications for incoming engineering employees and interns.

Video Plus Lake Dallas, TX

Human Resource Manager, 11/15/2011 to 3/30/2012

Provide support for 200+ employees in all areas of human resources, bi-weekly

full-cycle payroll, benefits and employee relations. Responsible for sourcing and

recruiting information technology, manufacturing, customer service, executive,

sales and marketing positions.

HR Generalist, 6/22/2011 to 11/15/2011

Worked with senior management to update HR policies and procedures; sourced

and recruited employees; create group benefits databases; and develop

orientation, training and incentive programs. Manage leave-of-absence programs

and personnel records; administer benefits enrollment and programs; administer

HR budget; and handle HR generalist workplace issues. Responsible for updating

and monitoring H1b visa status. Responsible for bi-weekly full-cycle payroll, bonus

program, wage garnishments and compensation analysis.

UCFM Sanger, TX

Chaplain of Emergency Services, 2006 to

present

University of north texas Denton, TX

Administrative Specialist III, Payroll Analyst, 2009 to 2010

sally beauty corporate office Denton, TX

Payroll Analyst, 2008 to 2009

• Manage and audit entire payroll process and all facets of accounting payroll procedures.

• Handled garnishments’, unemployment and workers' compensation payroll, maintained personnel files,

and updated the payroll process plan.

• Complete corporate payroll for over 600 personnel on a weekly basis and process payroll checks for either

distribution or direct deposit.

• Responsible for administering quarterly bonuses, due diligence, commissions, stop payment and reissue

lost payroll checks.

• Compiles employee time, production, and payroll data from time sheets and other records. Computes

wages and deductions, and enters data as appropriate.

• Review time sheets, work charts, wage computation, and other information in order to detect and reconcile

payroll discrepancies.

• Verify attendance, hours worked, and pay adjustments, and posts information onto designated records.

• Completes, verifies, and processes forms and documentation for administration of promotions, transfers,

resignations, etc. in order to maintain and update payroll records.

• Prepares and balances period-end reports, and reconciles issued payrolls to bank statements.

Adecco USA Harrisonburg, VA

TERESA A. NORIE Phone: 940-***-**** Page 3

Office Manager and Staffing Consultant, 7/2006 to 7/2008

• Administer recruiting activities including all aspects of screening, interviewing, hiring and orientation.

Managed E-Verify for documenting immigration status, green card status and visa compliance.

• Recruited for administrative, manufacturing, accounting, human resources and information

technology positions. Perform all new employee orientations and administered the company benefit plans.

Counseled, reprimanded, and terminated employees

• Monitor and enforce personnel compliance with federal, state, and company safety regulations.

• Manage recruiting for contract, temporary, temp to perm and permanent work force.

• Managed grievances ensuring compliance with company policies, as well as federal and state laws.

• Performed safety inspections of company sites to determine compliance with local and corporate risk

management codes.

• Advised clients on matters involving workers' compensation and implemented training and safety

policies to reduce the risks of future accidents. Conduct accident investigations. Handle all unemployment

claims and represented the company at hearings.

• Complied with Equal Employment Opportunity, American Disability Act, and Family Medical Leave

Act policies and procedures.

• Handled garnishments’, unemployment and workers' compensation claims, maintained personnel

files, and updated the company's affirmative action plan.

• Arbitrated situations of eminent separation and participated in all separation interviews.

• Accomplished a 94% job placement success rate.

Riddleberger brothers/adecco usa Harrisonburg, VA

Human Resource Generalist, 07/2006 – 12/2006

Manage leave-of-absence programs and personnel records; administer

benefits enrollment and programs; administer HR budget; and handle HR

generalist workplace issues. Responsible for bi-weekly full-cycle payroll, bonus

program, wage garnishments and compensation analysis.

West Corporation/cingular wireless Huntsville, AL

CSR Call Center Work At Home Agent, 2005 - 2006

West corporation/cingular wireless Huntsville, AL

Call Center Customer Service Representative, 2005

goodwill industries Denton, TX

Store Manager, 2004

Baltimore Washington Conference of the United Methodist Church, Columbia, MD

Facilities Manager and Admin Secretary, 2000 – 2003

Wal-Mart, Inc., Columbia, MD

Cash Office, Head Customer Service Mgr., Support Mgr. and Department Mgr., 1999 - 2000

Z~Logistics, Inc., Baltimore, MD

Director of Human Resources 1996 – 1999

• Responsible for implementing policy and procedures, constructing new hire handbook and implementing

new hire background and drug screening policy and procedure.

• Managed hiring process and applicant tracking

TERESA A. NORIE Phone: 940-***-**** Page 4

• Managed on boarding, orientation and new employee setup.

• Manage and audit entire payroll process and all facets of accounting payroll procedures.

• Handled garnishments’, unemployment and workers' compensation payroll, maintained personnel files, and

updated the payroll process plan.

• Responsible for administering quarterly bonuses, due diligence, commissions, stop payment and reissue

lost payroll checks.

Empowerment Alternatives, Inc., Sanger, TX

Human Resource Manager, 1992 – 1995

Administering the annual Benefits Open Enrollment Process

Talent Selection using job fairs and college recruiting means

Employee Relations

Administration

United States Navy, Guam, M. I.

Psychiatric Technician, 1988 – 1992, Desert Storm Veteran

Education

Ashworth college Norcross, GA

Associates in Business Administration – Completed 2009

university of north texas Denton, TX

Working towards Psychology Degree - 2010

Additional Skills

Computer Hardware and Software: Microsoft XP, 2000, 98 & 95, Microsoft

Office 2003 and 2007, Shelby, Act, HRIS, People Soft, ADP, Custom Match, Adobe

Acrobat, Adobe Photoshop, HTML, QuickBooks Pro 2013, Front Page, Timberline,

Lawson, Kronos, ADP Pay eXpert, Cognos, Quicken, Execupay, attendance on

demand, Visio, ADP WFN, Brass Ring, Taleo, ApplicantStack; DAC, Paycom,

UltraStaff



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