DEBORAH L. HUGHES

**** ********* *****

Bethlehem, PA 18017 acazvd@r.postjobfree.com Cell: 484-***-****

SUMMARY

SENIOR CUSTOMER SERVICE MANAGER with extensive experience in order services, marketing, product

development and sales execution in the medical industry. Delivers a high level of account satisfaction by

building strong customer relationships while collaborating with internal partners to organize work flow to

meet market needs. Organizes and motivates highly effective teams to maximize company’s output.

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Registered Nurse Computer Expertise

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Order Services Account Management

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Medical Documentation Marketing Support

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Supply Chain and Logistics Product Development

PROFESSIONAL EXPERIENCE

MULLEN IMMUNIZATION CLINICS, Scottsdale, AZ (Per Diem-RN) SEPT 2011 - PRESENT

Hired to give immunizations during the flu season at company assigned locations

DIGESTIVE CARE, Bethlehem, PA 1999 – Present

Customer Service Manager (Current Position) 2000-Present

Selected to support key accounts for product distribution and supply chain management at $20MM

pharmaceutical company (GMP, FDA regulated).

• Processed customer orders monthly with on time delivery and accuracy.

• Calculated 50 quarterly Medicaid payments and price adjustments throughout the United

States.

• Managed customer inquiries in a timely fashion.

• Collected and reviewed clinical study information, to support required drug approval process.

• Processed clinical supply requests to ship with appropriate clinical packaging documentation

Customer Service Representative 1999-2000

• Delivered monthly sales, financial, and profitability data internally and to multiple distributors.

HEALTH SPECTRUM MEDICAL PRODUCTS, Allentown, PA 1993 – 1995

Clinical Specialist

Hired to provide outside medical services in the home on a self directed basis for this medical equipment

provider.

• Instructed patients and/or caregivers on use of prescribed medical equipment.

• Trained and applied applications including infant apnea monitors, phototherapy, respiratory

nebulizers, CPAP, BIPAP, oxygen therapy, and home sleep studies.

EDUCATION

B.S. Nursing (Honors Graduate), DeSales University, Center Valley, PA

B.S. Business Administration & Management Indiana University, Bloomington, IN

CERTIFICATIONS, LICENSES & TRAINING

Registered Nurse (PA & NJ) – CPR/BLS

Medical Transcription Program, At Home Professions

Clinical Research Monitoring Workshop – Society of Clinical Research Assoc.

(2007)

Clinical Research Monitoring & Coordination – Applied Quality Solutions

(2006)

Hanover Township Vol Fire Company- EVOC certificate-ambulance- EMT-B - PA certified

Phlebotomy Certificate (Feb 2010) & IV Certificate (Mar 2012– Bethlehem Area Vo-tech

Sanctuary of Haafsville –Animal Shelter – volunteer – fostering

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