Deborah S. McDowell

acazsp@r.postjobfree.com

Education:

**** ******* ******** *********** ******* Agency- Griffin GA

Substitute Teacher Training

**** ******* ******* ********* - ********* GA

Medical Assisting

2000 Barney Fletcher Real Estate School - Atlanta GA

1988-1989 Atlanta Metropolitan College - Atlanta GA

Business Administration

Diploma: Salutatorian Honor

1984-1988 Brown High School - Atlanta GA

Experience:

2013-Present Graebel Relocation Services Worldwide

Sr. Relocation Consultant

Review broker market analysis reports, inspection reports, appraisal reports, sales contract, and

negotiate offers. Provide coordination and administration of global contracted relocation

services according to client policy. Assist Management in daily team leadership and business

operations. Provides technical/behavioral direction to consultants on team; interacts with

multiple clients, provides global team support, client reporting and presentations. Ensures

customer and client needs are met in a timely manner.

2010- 2013 Cartus Relocation

Sr. Client Services Consultant

Assist with Talent Acquisition. Provide coordination and administration of global contracted

relocation services according to client policy. Assist Management in daily team leadership and

business operations. Provides technical/behavioral direction to consultants on team; interacts

with multiple clients, provides global team support, client reporting and presentations. Ensures

customer and client needs are met in a timely, efficient manner through delivery of Top Block

service.

2010 – 2010 Spivey Station Surgery Center

Scheduler/ Credentials/Front Desk

Schedule patients for different types of surgeries. Responsible for updating the surgeons

credentials which included background checks, social security verification, hospital affiliations,

etc. Handling incoming calls and called patients as a courteous reminder of appointment time.

2008 – 2009 Cartus Relocation

Client Services Consultant

Serve as the Domestic and International navigator of the relocation process for The Coca-Cola

Company’s current and new hired employees and their families. Manage inbound / outbound

calls and document questions and concerns. Maintain an assigned caseload while delivering

impeccable customer service to external and internal customers. Oversees equity funding

processes, coordinate the shipment of household goods, review and interpret marketing

reports, appraisals and inspections. Ensure data integrity.

2006 - 2008 Prudential Financial

Relocation Counselor

Serve as the Domestic and International navigator of the relocation process for The Coca-Cola

Company’s current and new hired employees and their families. Manage inbound / outbound

calls and document questions and concerns. Maintain an assigned caseload while delivering

impeccable customer service to external and internal customers. Oversees equity funding

processes, coordinate the shipment of household goods, review and interpret marketing

reports, appraisals and inspections. Ensure data integrity.

Relocation Associate

Assist Client Service Team with the administration of client relocation programs. Process

includes ordering appraisals, inspections, Broker Market Analysis, and placing referrals with

brokers. Ensure data integrity.

2003-2006 Piedmont Physician’s Group

Phone Triage / Medical Assistant

Primarily responsible for patient assessments, vitals, injections, EKGs and Spirometry through

the electronic medical records system. Handle incoming medical questions, calling pharmacies

with prescription refills and requesting prior authorization from insurance companies. Handled

clinical and lab results with patients. Scanned medical records into database. Also, responsible

for releasing medical records per HIPPA guidelines.

Front Office

Responsible for greeting, scheduling, and checking in and out new and established patients.

2002 Southside Medical Center (Externship)

Medical Assistant

Responsible for patient’s assessments, Vitals, Venipuncture, Injections, EKGs, X-rays, answering

phones, filing, and referrals.

1999-2002 Prudential Relocation

Relocation Manager

Serve as the navigator of the relocation process for The Lowe’s Company’s current and new

hired employees and their families. Manage inbound / outbound calls and document questions

and concerns. Maintain an assigned caseload while delivering impeccable customer service to

external and internal customers. Oversees equity funding processes, coordinate the shipment of

household goods, review and interpret marketing reports, appraisals and inspections. Assist

Client Service Team with the administration of client relocation programs. Process includes

ordering appraisals, inspections, Broker Market Analysis, and placing referrals with brokers.

1989-1999 Bank of America

ATM Quality Support Specialist II

Responsible for researching incomplete ATM transactions and checking daily balance sheets to

ensure that there are no overages or shortages on specific ATM machines throughout the entire

USA.

Lockbox/ Remittance Processing Proof Operator Department Team Leader(College Park)

Responsible for assisting Supervisor with payroll, meetings, handle and sort heavy volume of

incoming and outgoing mail. Receiving and sending domestic and international packages via

DHL, UPS, etc. Encode incoming mail through Pitney Bowes machine. Responsible for the

encoding and balancing transactions received from clients and departments. Require meeting

deadlines daily when processing checks with quality service. Administrative duties were

performed to assist the supervisor and manager.

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