Human Resources Department
Re: Customer Service Representative Opening
Dear Human Resources Department:
I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.
My background includes serving as a customer service rep. within the call center call-center environment. Most recently, I worked at the Regional Transit Authority as a Tier 1, where my responsibilities included taking between 300-400 calls per day for transportation service companies such as CTA, Pace, and Metra.
Previously, I worked within two high-volume customer-support call centers for educational recruitment and follow up procedures done in homes. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, financial aid issues, repair technician delays/no-shows, and educational webinar tours). I consistently met my call-volume goals, handling an average of 300 to 400 calls per day.
In addition to this experience, I gained considerable customer service skills during my volunteering at my aunt’s sandwich shop which gave me the opportunity to develop my own styles, curricula, and philosophies when it comes to customer service.
I also bring to the table strong computer proficiencies in Microsoft Office and computer programs that deal with planning trips for customers. Please see the accompanying resume for details of my experience.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 773-***-**** (cell) to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!
Sincerely,
Vanessa Neal
Vanessa T. Neal 8928 S. Dante Chicago, IL 60619
Cell: 773-***-**** acazqn@r.postjobfree.com
Objective: As a Customer Service Representative, I can bring the following to your company:
-Effective communication skills with team members and customers.
-Immediate problem solving with customer complaints.
-Excellent listening skills.
-Additional positive representation of the company.
Experience:
RTA Chicago, IL
Tier 1 03/2011 to 10/2012
• Provided information for the following transportation companies CTA, Metra, and Pace.
• Handled over 300-400 calls daily providing route information and bus times to customers.
• Provided alerts to customers for reroutes and accidents if buses that were late.
Colorado Technical University Chicago, IL
Educational Recruiter 03/2010 to 02/2011
• Provided educational information about the university.
• Handled 50-60 calls daily that dealt with problem solving and financial aid issues.
• Handled advisor recruitment calls.
• Scheduled appointment for school tours.
Telesight Inc. Chicago, IL
Telephone Interviewer 06/2004 to 01/2005
• Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension.
• Compiled, recorded and coded results and data from interview and survey, using computer and specified form.
• Conducted surveys for companies such as, Home Depot, Circuit City, and General Electric.
Community Services: School Barrels Inc. Chicago, IL
Student Volunteer 09/2009-present
• The primary goal of the organization is to help needy children of Belize.
• Solicit schools and churches to help pay for their education, school materials as well as youth organized sports.
Education: Southern Illinois University Carbondale, IL
Bachelors of Applied Sciences and Arts (Secondary Education) Pending
References: References will be provided upon request.