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Customer Service Sales

Location:
Grand Rapids, MI
Posted:
November 15, 2013

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Resume:

J ames H. Smith

*** ******* **, ***** ******, MI. 49507 616-***-**** acazld@r.postjobfree.com

Objective

To obtain a job at your firm as a GIS Professional.

Education

Bachelor of Science 12/1998 Aquinas College, Grand Rapids, MI.

Major: Geography and Environmental Studies.

Related coursework: Cartography, Remote Sensing, Physical Geography, Environmental Biology, Cultural

Geography, World Regional Geography, Advanced Cultural Geography, Intro to Computing, Structure and Logic,

Computer Math, Advanced Algebra, Environmental Chemistry, Environmental Studies, Urban Geography,

Geographic Techniques, and Environmental Ethics.

Graduate Certificate in GIS 11/2011 U niversity of Denver

Major: Geographic Information System

Related coursework: GIS and Hazard Analysis, Cartographic Design, Remote Sensing, Digital Image Processing,

G IS and Public Health, Geo-Statistics, Geographic Information Analysis, Geospatial Intelligence, GIS Project

M anagement, Geographic Research Methodology, and Urban Applications in GIS.

Accomplishments/Awards:

. 3.3 overall GPA, Aquinas College,

. 3.6 & 3.7 GPA in majors, Aquinas College,

. Alpha Sigma Lambda Honor Society member, 1997-Present.

.. 2 Dean’s list Awards, Aquinas College.

. 3.95 overall GPA, University of Denver.

. Customer Service Awards, Meijer Inc.,

. Employee of the Month Award, Meijer Inc.

. Perfect Attendance Award, Meijer Inc.

. Implemented a new strategy for displaying sales signs in the Sporting Goods department.

Skills & Abilities

Computer

Highly proficient in M.S. Office Software solutions: word, excel, power point, and access.

Capable of typing 45 wpm,

Proficient in using Adobe Photoshop, Corel Draw, and Adobe Illustrator.

Proficient in the following network/servers: Oracle, Novell, Microsoft SQL Server, TCP/IP, WAN, and Cisco

Routers.

Proficient in the following operating systems: Windows 2000, XP, Vista, Window 7, Unix, Linux, and Mac OSX.

Proficient in the following mapping software: ArcGIS 9-10.1, Map info, Quantum GIS, Google Earth, TNT M IPS.

Excellent Multi-tasking and Project Management skills,

Proficient in using the following database software: SPSS, SAS, JMP, Access, and Excel,

Sales

14yr experience as a Sales Associate: Meijer Inc.

Patient: Capable of listening and resolving customer complaints.

People Oriented.

Strong Problems Solving skills.

Excellent communication skills: verbal and written.

Strong negotiation and sales skills.

Adaptability: Work well under pressure.

Strong attention to detail.

Experience

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M apper – USGS National Map Corp Volunteer., Rolla, MO. April 2006- present.

• Collected GPS Points for features in the Grand Rapids East portion of the USGS National Map.

• Created a spreadsheet of the GPS data that I collected, and uploaded it to the National Map processing

center,

• Utilized the USGS web portal to map Schools, Firehouses, and Municipal buildings in Denver, CO, and

G rand Rapids, M I.

Crisis Mapper – Humanitarian Open Street Map Team, November 2012- Present.

• Participated in a mapping project in response to Typhoon Yolonda. My responsibility was to digitize

roads and buildings, using HOT OSM’s Potlatch 2 web mapping portal. November 12/2013.

• Performed Image classification on Satellite Imagery during Hur ricane Sandy, to help FEMA officials

better determine which areas needed assistance the most.

Sales Associate Meijer 12/1998 to Present.

Answers Customer’s inquires in-store and over the phone.

Provide Customer Service in the following departments: Sporting, Hardware, Paint, Electrical, and Plumbing.

Perform inventory Control in the departments mentioned above.

Responsible for ensuring that sales receipts in the Sporting Goods are balanced.

Operates Michigan Department of Natural Resources computer system to issue hunting and fishing licenses.

Interprets Michigan Department of Natural Resources hunting and fishing rules and regulations.

Uses Michigan DNR hunting and fishing maps to answer questions about hunting and fishing zones.

References: Available upon request.

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