Dwayne C, BS, RHIT
Health Information Pro looking for a new opportunity
acazfu@r.postjobfree.com
Summary
Credentialed RHIT professional with strong information technology aptitude as well as proven ability to readily
master new technology. Dedicated to maintaining strict patient confidentiality. Expertise includes managing
medical accounts, analyzing medical records, and creating reports. Well-developed leadership skills and
decision-making abilities paired with excellent communication and interpersonal skills to communicate with
physicians, nurse practitioners, attorneys, vendors, etc. Handled all data with the highest level of confidentiality
and discretion. Computer literate in Microsoft Office suite. Working knowledge of HEDIS, ICD-9 and CPT-4
coding, Anatomy & Physiology, Microsoft Office Suite, Meditech 6.0, 3M Encoder Software, and various
office equipment.
GOALS: FileNet P8, and Healthcare Data Analyst Certification.
Experience
Release of Information Specialist at HealthPort LLC
May 2013 - September 2013 (5 months)
Responsible for abstracting clinical data for Kaiser Permenente release of information (ROI); specifically
medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the
highest quality product and customer service. Adhere to company's compliance policy and HIPAA
regulations in all ROI.
Patient Access Specialist, PRN at Grady Health System
March 2013 - September 2013 (7 months)
Use Epic Cadence, ADT and Stork to access patient records in Emergency Critical Care unit, Admissions and
Labor and Delivery
Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles.
Verifies insurance benefits and coverage for inpatients and outpatients.
Responds to customer requests and answers questions regarding various service and account information.
Abide by all HIPAA and associated patient confidentiality requirements.
Medical File Reviewer (HEDIS) at Outcomes Health Information Solutions
January 2013 - May 2013 (5 months)
Accurately and efficiently conduct medical record review services for HEDIS.
Work in Meditech, Cerner, McKesson, and Epic to access patients records.
Scan relevant components of the medical record to support reviews performed.
Communicate effectively and professionally with care provider offices, clinics, hospitals, other clinical
facilities.
Travel to medical facilities in specified area of region from home to complete review services.
Page1
Abide by all HIPAA and associated patient confidentiality requirements.
President of HIT Student Guild at DeVry University
August 2012 - March 2013 (8 months)
Bring health information students and graduates together to establish and build relationships within the health
information industry.
Create committees and appoint chairpersons to assist conducting guild activities.
Lead Fitness Instructor at Put Up Your Dukes Foundation
March 2012 - January 2013 (11 months)
The Foundation’s purpose is to eradicate the disease of excess weight (Co morbidities: Type 2 Diabetes, High
Blood Pressure, High Cholesterol, Breast and Prostate Cancer…
I am a service provider for The City of Atlanta, Atlanta Public Schools, DeKalb County Schools, and
Coca-Cola.I worked with kids from age 6 to 18 in summer camps and after school programs, as well as adults
and seniors in churches and senior citizen community centers across Metro Atlanta by intergrating line
dancing and fitness.
Summer Intern/Technical Healthcare Writer at The Friedman Marketing Group
June 2012 - October 2012 (5 months)
Healthcare Technical writer on various topics ICD-10, ChargeMaster, Audit Management, EHR's, Healthcare
reform, esMD, and Audit Risks
ICD 10 Auditor at The Coding Source
May 2011 - February 2012 (10 months)
Skilled in abstracting data to ensure needed medical information has assigned codes to describe each
documented analysis.
Review documentation and accurately translate medical information into the appropriate code
Escalate issue(s) to lead/management as appropriately needed
Knowledge of coding convention and rules established by the AMA (American Medical Association)
Resolve complex coding issues and perform root cause analysis
Evaluate coding trends and identify risk areas
Collaborate with outsourced vendors when appropriate
Underwriter Assistant at Zurich North America
February 2006 - January 2008 (2 years)
Ensured that the renewal file process was completed efficiently and effectively: processed renewal workups,
provided support to Field Underwriters by releasing quotes and issuing policies over $7million dollars.
Processed 20% of audits for my department, prepared new business accounts for underwriters from research
to releasing quote.
Provided system and operations training to new hires.
Accurately processed endorsements in a timely manner and sold additional products as upgrades.
Conducted monthly peer audits on all lines of business to ensure policies were booked and issued correctly.
Page2
1 recommendation available upon request
Materials Damage Adjuster at Nationwide Insurance
2006 - 2007 (1 year)
Determined proper policy coverage's, and where necessary, investigated, evaluated, negotiated and equitably
settled all assigned material/physical damage claims cases in accordance with company policies and
procedures at values commensurate with damages sustained.
Participated in preferred shop/direct repair shop claims management process.
Planned and executed all time schedules necessary to promptly and effectively conclude all assigned cases;
adhered to high standards of professional conduct commensurate with the delivery of superior service.
Authorized and/or approved all claim payments within the delegated authority or within the maximum limits
($5K) as outlined in company policies and procedures.
Assisted or prepared files for suit, trial, or subrogation.
Appraised quality and quantity of insurance claims for repairs and prepare reports.
Business Manager at Corinthian College, Inc
2004 - 2006 (2 years)
Promoted to multi -functional position encompassing the full range of accounting skills and office
management of a four member accounting and clerical staff, which included collections, customer service,
purchasing, commercial loans, accounting, and inventory management.
Controlled daily operations in an extremely busy office. Developed and modified operational procedures to
accurately account for a million dollars in monthly funds in the form of grants, government and commercial
loans.
Balanced financial reports and journals; reconciled and analyzed cash receipt journals and bank accounts;
processed payments; accessed all accounts to make deposits, withdrawals and fund transfers.
Sr. Utilization Account Manager at PRIUM Medical Cost Management
2003 - 2004 (1 year)
Assisted in the development, coordination and implementation of the company’s first Return on Investment
report.
Conducted clinical reviews prior to a claimant’s episode of care in the form of pre-authorizations.
Provided guidance for financial impact of the clinical operational aspects of the Peer Review and Utilization
Review programs, i.e. Case Management, Concurrent Review and Retrospective Review in accordance with
the Georgia State Board of Worker’s Compensation guidelines.
Handled medical records in accordance to URAC standards.
Assistant Public Relations Manager at Hartsfield Jackson International Airport
1998 - 2001 (3 years)
Sr. Speech writer for the General Manager and other high profile management positions at the airport.
Editor of the Hartsfield Atlanta Airport Magazine.
Primary writer for all communications.
First responders to TV and print media request for information.
Page3
Managed two Information Officers.
Languages
English (Native or bilingual proficiency)
Arabic (Elementary proficiency)
Haitian Creole (Elementary proficiency)
Skills & Expertise
EMR
Healthcare
Hospitals
Clinical
Health
Speaking engagements and speech writing
Press release writing and distribution
Technical Writing
Community Outreach
Medical Coding
Clinical Research
HIPAA
CPT
ICD-9
EHR
Medical Records
Healthcare Management
Software Documentation
Training
Medicaid
Data Entry
Customer Service
Informatics
Epic Systems
Medical Billing
Medical Terminology
Leadership
Medicare
Outlook
Revenue Cycle
System Administration
Invoicing
Health Information Management
ICD-10
Healthcare Information Technology
Practice Management
Access
Page4
Insurance
Analysis
Accounts Receivable
Health Insurance
Healthcare Consulting
Interviews
Policy
Human Resources
Data Analysis
Physicians
Meditech
Time Management
Management
Education
DeVry University
Associate Degree, Health Information Technology, 2011 - 2012
Georgia Southern University
Bachelor of Science, Communication Arts, 1991 - 1996
Activities and Societies: Student Government Association, Residence Hall President, Pi Sigma Epsilon.
Interests
Internships, consulting offers, new ventures, job inquiries, business deals, getting back in touch
Page5
Dwayne C, BS, RHIT
Health Information Pro looking for a new opportunity
acazfu@r.postjobfree.com
1 person has recommended Dwayne
"It was great experience working with Dwayne during my service with Zurich North America. Dwayne
played a very special role as Assistant Underwriter that added great value to the integrated of our business
unit. He maintains creativity, enthusiasm as well as a sense of good judgment graced with patience. He has
the skill and dedication to the overall "big picture" to make him an asset to any company."
Ben Jones III MBA, Regional Director Enterprise Support Operations, Zurich North America, managed
Dwayne at Zurich North America
Contact Dwayne on LinkedIn
Page6