YOUGHRAM NOWRAN

*** ***** ***** *****,

Apt. # **4, Coral Springs, FL. 33071

954-***-**** acazea@r.postjobfree.com

PROFILE

An energetic individual seeking entry level position as a Local and Interstate truck driver. Currently holds

hazardous materials (Hazmat) endorsement, doubles, triples and tanker endorsements as well as CDL

Certification.

CUSTOMER SERVICE SPECIALIST / 13 YEARS EXPERIENCE IN CALL CENTER SETTINGS

Polished, professional customer service specialist offering:

• 13 years of experience providing customer support in busy call center environments for public utility

and insurance industry employers.

• An unwavering commitment to customer service, with the ability to build productive relationships,

resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use

of tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

Class A Driver 5/2013–

Present

FLORIDA KNIGHTS

Delivering freight to various warehouse customers. Loading and unloading freight using pallet jack and other

tools. I also worked line haul on several occasions.

Dock Worker & Yard Jockey

7/2013–10/2013

OLD DOMINION FREIGHT LINE, Pompano, FL.

Loaded and unloaded trailers, transported shipment to particular areas using forklift or other tools. Coupling,

uncoupling of trailers and moving to and from dock area. Maintained cleanliness of work area.

Customer Service Specialist

3/2000-5/2013

ALORICA, Sunrise, FL.

Handled customer inquiries, complaints, billing questions and payment extension/service requests. Calmed

angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.

Interface daily with internal partners in accounting, operations and consumer affairs divisions.

Key Accomplishments:

• Managed a high-volume workload within a fast paced environment. Consistently met performance

benchmarks in all areas (speed, accuracy, volume).

• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s

primary mentors/trainers of both new and established employees.

Helped company attain the good customer service ratings as determined by external auditors and earned

•

high marks in all categories including communication skills, listening skills, problem resolution and

politeness.

YOUGHRAM NOWRAN

Pg. 2

EDUCATION

Sheridan Technical Center West

6/2013

CDL Certificaton Program

Kaiser College, FL.

1998 - 2001

Associates Degree in Business Administration

Marjory Stoneman Douglas High School - Graduated

1998

High School Diploma

SKILLS

Expert in handling customer service, complaints/disputes and proficient in Microsoft Office and web

applications. Good listener with the ability to work in teams and in self-directed environment.

References Available Upon Request

Contact this candidate