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Customer Service Manager

Location:
Paradise Valley, AZ
Posted:
November 15, 2013

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Resume:

Claudia Paredes Thompson

**** *. **** ** *** # B*19

Phoenix, Arizona 58015

Cell: 623-***-****

Email: acaz6r@r.postjobfree.com

Objective

Looking for an opportunity to to use my diverse skills and abilities with an organization that offers

opportunity for growth

Priority Processing /AurumBankcard

Account Manager Hispanic Market

Phoenix, Arizona

July 2009 July 2011

● Managed all Hispanic accounts local and out of state.

● Developed a script that resulted in New Hispanic accounts that the company could not count

on before.

● Successfully launched and marketed our services to Hispanic client's.

● Assisted in translation of all documents, letters and phone scripts as well contracts that would

launch the expansion of the Hispanic Client.

● Reported to the job daily with responsibility and minimal supervision.

● Set up all appointments necessary and met the appointment with the client person to person.

● Responsible for a portfolio that consisted in accounts ranging from 5k to 80k per month.

Childrens Choice

Assistant Teacher

Henderson, Nevada

June 2006 December 2006

● Assistant to teacher.

● Assisted teacher in Planning and implementing classroom core curriculum and instructive

programs for children.

Interacted and communicated with parents and caregivers when the teacher wasn't available.

Provided a loving, helpful and compassionate environment for children that stayed overnight.

Planned activities for after school day care for children ages 3 to 12

Attend to children's basic needs by feeding them, dressing them.

Rancho Solano Private School

Pre school Teacher

Phoenix, Arizona

January 2000 September 2003

● Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and

social skills.

● Performed administrative duties such as assisting in school libraries, hall and cafeteria

monitoring, and bus loading and unloading.

● Ordered, stored,and managed inventory,classroom equipment, materials, and supplies.

● Established and enforced rules for behavior, and policies and procedures to maintain order

among students.

● Developed an effective atmosphere for learning using functional and attractive objects and

bulletin boards.

● Presented professional competence utilizing in service teaching activities attained through

self selected growth activities professionally.

● Monitored and evaluated students’ performance in activities held outside classroom during

allocated working day.

● Oversaw and analyzed students’ progress through tests, quizzes and examinations.

● Helped with organization of parent/ teacher outside of school community activities.

Education

Phoenix College

Phoenix, Arizona 2001 2003

Skills

● Proficient in Ms,Word, Excel

● 35 wpm

● Customer service

● Sales inside and out with proven track record

● Bilingual Spanish/ English

● Ability to write, read and fluently communicate in both languages

● Experience in office and clerical duties including multi line phone, answering phones, filing,

typing ect.

References

Dolora Gibson 480-***-****

Janenia Vargas 480-***-****

Nicholas Dunn 320-***-****



Contact this candidate