Alaudin kadric

** ***** ******* **. ( NEW BRITAIN, CT 06052 ( PHONE: 860-***-**** (

acaz5l@r.postjobfree.com

Switchboard Operator

Switchboard professional with experience in: telecommunications,

switchboard operations, vendor dispatching, Microsoft Word, and Microsoft

Excel. Proficiency in receiving, sorting, and dissecting the nature of a

call. Fluent in both English and Bosnian/Croatian.

Objective

To work in a fast paced setting with a growing scope and room to exercise

my ability to accurately complete my assignments and learn from my peers

and environment.

Professional Experience

Stanley Black & Decker (adecco) - NEW BRITAIN, CT 2009 to Present

TelePresence Coordinator - Telco Support

Key Results:

. Promptly and professionally answering telephones

. Transferring calls with high accuracy

. Dispatching vendors on P1 issues

. Screening all Executive Officer related phone calls

. Assisting employees with account lock-outs or password resets

. Resolving or redirecting problem tickets / Setting up users with WEB EX

accounts

. Trouble shooting, configuring, completing MAC'D requests, assigning DID

ext's to new users for Cisco & Avaya phones.

. Maintaining invoice tracking sheet and ensuring submission to AP for

payment.

. Completing process for all new hire account creations, temp employee

account extension, and terminated employee account termination

. Setting up and managing Right Fax accounts for all of Stanley Black And

Decker

. Main help desk contact for the Cisco TelePresence environment in US and

Asia

Lord And Taylor.- farmington, CT Nov. 2011 to Dec. 2011

Seasonal Sales Associate

Key Results:

. Greet Customers as they walk into the store.

. Promote the special offers

. Keep up with fashion trends of the season

. Managed cash register and customers sales transactions, performed returns

. Organized the store after hours, checked clothes, Etc.

. Greeted and assisted customers with questions or concerns

Jerome Home - New Britain, CT 2006 to 2008

Dietary Aide

Key Results:

. Served Food and Beverages to the Residents

. Followed Each residents diet plan

. Reporting alarms to proper authorities

. Pushed carts with trays collected from the residents that Had meals in

their rooms

. Did the dishes

. Prepared small meals, such as sandwiches

Education

New Britain High School - NEW BRITAIN, CT

Skills

. Proficient in Microsoft Windows XP, and Office2007 (including Word,

Excel, Power Point, and Outlook)

. Extensive knowledge of proprietary phone, and vendor ticketing software

. Customer service orientated, excellent in both verbal and written

communication

. Ability to utilize Switchboard / multi-line phone systems to direct

incoming calls

. Fluent in writing and speaking Bosnian/Croatian

. Works great in a team environment and very flexible

Contact this candidate