KIM BRATTON

**** ******* ***** **. *******, Texas 75089

acayvu@r.postjobfree.com) 940/613-3962 (cell)

QUALIFICATIONS SUMMARY

Highly personable and self-motivating Administration Professional with over twenty-one years of experience in

working along side the corporate office in solving customer's issues regarding their accounts, lost and/or

damaged properties.

• Experience in financial institutions from teller to branch manager.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased

repeat and referral business.

• Expertise in resolving escalated customer issues.

• Experienced with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft

Access, and Microsoft Outlook).

PROFESSIONAL EXPERIENCES

United Parcel Service

Corporate Concerns Coordinator ( Oct.1984 –Jan.2006)

Served as customer service/corporate concerns representative for major transportation company. Worked alongside the

corporate office in Atlanta, Georgia, to help assist in satisfying the customer's needs.

• Successfully coordinated nationwide searches for various high-value and potentially embarrassing

situations, when office management thought success impossible, including special requests from the corporate

President for public events and or for very high profile clients, and one life or death situation when I had to stop

a train and redirect a package to an ill child.

• Assisted Security and various Police Departments to locate customers who tried to ship contraband.

Worked with Billing and our Account Executives regarding their customer's past due accounts, and assisted

them on what to do to keep their account active to keep their pickups from being terminated

Citibank

Personal Banker, Acting Manager (Oct. 2006 - April 2007)

A single Branch Manager was over two branches in separate cities. I was hired to be the Personal Banker at one

branch and acting Branch Manager when the Branch Manager was in the other city. The other branch was

understaffed so the Branch Manager stayed there filling in as a Teller, Personal Banker etc. leaving me acting

Branch Manager, completely self- taught, for six months. Simultaneously I was learning the Personal Banker

position, self- taught also. My accomplishments during that time...

• My Branch passed all audits.

• My Branch met or exceeded all expectations.

• All goals for Personal Banker position met or exceeded.

Personal Banker Monthly Requirements (met or exceeded each Month):

• 16 cold calls to high valued customers regarding upgrades to their accounts – also ask if they would be

interested in investing in CD's/IRA's.

• Open 10 checking accounts - also ask customer if interested in checking plus (overdraft

protection) to be added to their new account. *

• Process 2 home loans /personal loans /home equity loans.

Branch Manager Accomplishments:

• No Customer Complaints elevated to Area Manger during my tenure.

• No audit problems found during my tenure. Samples of audit problems found immediately before my tenure.

Dual control keys not on site.

Signatures missing from vault book.

AWANA Director (Truth and Training Girls -3rd -6th grade) (Dec. 2008 – Sept. 2010)

Working alongside girls and boys helping them learn Bible verses and teaching them how to apply them to

their everyday lives

Americall Teleperformance (Nov. 2010 – Sept. 2012)

Cold calling customers selling life insurance and discount products

Education

Skyline High School, Dallas, Texas, 75227 (1977-1979)

Eastfield Jr. College, Mesquite, Texas, 75150 (1979-1982, 1993-1994)

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