Elizabeth M. Cohen

**** * ****** ****** **** *** Chicago, IL 60616 224-***-**** acayta@r.postjobfree.com

Objective

Position allowing for parlay of demonstrated organization, customer service, communication, training, accounts

payable and sales skills proven by 6 years of successful profitable employment.

Profile

Motivated, personable administrative professional with an Associates of Arts degree in General Business and a

Bachelors of Arts degree in Human Resource Development. I have a successful 7 year track record of administrative

and customer service experience. I am diplomatic and tactful with professionals and non professionals at all levels. I

am accustomed to handling sensitive and confidential records. I also have a demonstrated history of producing

accurate, timely reports and meeting guideline within the workplace.

Being both flexible and versatile I am able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. I continuously thrive in deadline driven environments;

this goes along with excellent team building skills.

Skills Summary

1. Food Service 5. Computer Savvy 9. Skip Tracing

2. Filing 6. Customer Service 10. Third Party Collections

3. Written Correspondence 7. Scheduling 11. Front Office Operations

4. General Office Skills 8. Marketing & Sales 12. Professional Presentations

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

1. Make inbound calls to clients

2. Skip tracing location and phone numbers of clients

3. Author professional correspondence to customers and vendors.

4. Design and deliver series of classes/ presentations for employees and management, providing ergonomic

counseling and educating employees on proper lifting techniques to avoid injury.

5. Conduct small group sessions relating to safety procedure for an organization

Customer Service/Marketing/Problem Solving

1. Oversee front office operations and provide impeccable customer service:

o Built a clientele

2. Develop and implement strategic marketing plan for business:

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations as an intern for a flower shop.

o Finances: accounts payable/receivable, invoicing, and budgeting.

o Shadow manager of store operations.

o Filing and organizing records.

Employment History

THE PARK AT GOLF MILL. – Niles, IL

Food Server, 2006 to 2007

SEARS ROEBUK – Niles, IL

Clothing Associate, 2006 to 2007

ADVOCATE LUTHERN GENERAL HOSPITAL – Park Ridge, IL

Volunteer/Internship, 2007 2007

Elizabeth M Cohen

OAKTON COMMUNITY COLLEGE Des Plaines, IL

Clerical Assistant, 2008 to 2009

UNITED PARCEL SERVICES Chicago, IL

Safety Co Chair, 2009 to Present

ASSET RECOVERY SOLUTIONS Des Plaines, IL

Third Party Collector, 2011 to 2013

PCCTI HEALTHCARE Oakbrook, IL

Admissions Advisor, 2013 Present

Education

NORTHEASTERN ILLINOIS UNIVERSITY – Chicago, IL

Bachelor of Arts Degree in Human Resource Development, 2012 GPA: 3.50/4.0

OAKTON COMMUNITY COLLEGE – Des Plaines, IL

Associate’s of Arts Degree in General Business/Administration, 2009 GPA: 3.0/4.0

8665 A Josephine Lane Des Plaines, IL 60016 224-***-**** acayta@r.postjobfree.com

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