Charles W. Pierce

**** ********* ***** 919-***-****

Raleigh NC, 27610 acaysr@r.postjobfree.com

Career Summary

A highly motivated, results driven leader with over 25 years management experience in

the

Senior Living/Hospitality industry, utilizing effective leadership skills to achieve and exceed

desired goals. My success has been demonstrated through building strong, dedicated

teams which provide excellent care to our residents and guests.

As an Executive Director for the past 9 years my team and I have:

•Increased customer and team member satisfaction scores, as recorded by Gallup.

•Increased quality service reviews

•Achieved strong revenue and profit growth year over year

•Recruited, coached and develop top tier talent

Experience

Executive Director

Brookdale Senior Living - June 2008-Sept 2013 Raleigh, NC

•Increased profit margin year over year, resulting in a healthy P&L statement

•Recruited and hired new talent that fit our business needs

•Developed and implemented new sales and marketing strategies

•Innovative approach in enhancing residence independence

•Averaged 98% occupancy consistently

Executive Director

Sunrise Senior Living of South Hills - May 2006-April 2008 Pittsburgh, PA

•Oversaw daily operations of assisted living Reminiscence community

•Developing and adhering to financial and marketing plans

•Used forecasting reports to determine business growth trends

•Upheld standards for quality food preparation

•Built strong employee base by recruiting top tier talent

Executive Director

Sunrise Senior Living of Concord - August 2004-May 2006 Concord, NC

•Successfully oversaw day to day operations of Senior Living Facility

•Financial growth through developing sound marketing strategies

•Interviewed, hired and trained employees

•Used hospitality background to build trust with residents and staff

•After being promoted into this position occupancy increased to 97%

•Maintained financial results that were above budget

Director of Food and Beverage, Marriott

Marriott Senior Living/Sunrise Senior Living June 1998-May 2004 Raleigh, NC

•Implemented cost control system reducing cost, balancing budget

•Successfully improved resident and employee satisfaction

•Reduced FTE's to compliance whil providing exceptional food and service

Food and Beverage Manager, Richmond Va

Marquis Food Services 1991-1998

•Directed the Food and Beverage Departmentserving faculty and students

•Directed Special Functions and Events/Catering

•Assisted other Marquis accounts with Special Functions and Events

Morrisons Cafeteria, Roanoke Va

Associate Manager 1987-1991

•Completed intensive training program in Production and Ops.

Promoted to Associate Manager in record time

Holiday Inn, Johnston City TN 1984-1987

Food and Beverage Director of 80 seat restaurant

Education

James Madison University, Harrisonburg, VA

Hotel and Restaurant Management 1980-1984 BA Degree

Majored in Hotel and Restaurant Management

Minored in Business Administration

References

References and certifications available upon request.

Contact this candidate