Jasmine Benton

**** ******** ******* ( Lithonia, Georgia 30058 (

acaysk@r.postjobfree.com 770-***-****

Qualifications Summary

Administrative support professional experienced working in fast paced

environments demanding strong organizational, technical and interpersonal

skills. Trustworthy, ethical and discreet, committed to superior customer

service. Confident and poised in interaction with individuals of all

levels. Detail-oriented and resourceful in completing all job duties; able

to mult-task effectively. Capabilities included:

o Excellent customer service skills.

o Extensive knowledge of Internet and computer programs such Microsoft

Office, Mac OS/X, Quickbooks, Flashback, Magic Gateway, Lotus Notes

and AQS Landlord.

o Maintained records of customer interactions and transactions.

Professional Experience

State Farm - Dunwoody, Georgia 30346

July 2013- Present

Customer Service Representative

. Confirms policy information from inbound calls

. Records and routes initial loss reports

. Takes and forwards detailed messages for agents and other areas

within State Farm

. Applies company/department policies, procedures, and objectives to

individual situations involving customers

. Answers inquiries and resolves customer problems as appropriate

. Uses procedures/policy manuals and other reference materials to

assist with answering customer inquiries and resolving customer

complaints

. Recognizes consistent problem areas and reports them to a

Supervisor or Operations Manager

. Responsible for working as a team focusing on customer service

. Provide customer service to non-English speaking and hearing

impaired customers by using outside sources

. Responsible for good housekeeping practices in assigned work areas

. Resolves customer problems or concerns ensuring customer

satisfaction and adherence to company policy

Allstate Insurance Company- Conyers, Georgia 30094

June 2009 to July 2013

Customer Service Representative

. Handle customer inquiries, complaints, billing questions and payment

extension.

. Restored organization to operational records and accelerated data

input.

. Responsible for processing endorsements, postage, mass mailing,

filing, faxing, and making copies.

.

AMC Theaters- Lithonia, Georgia 30038

July 2010 - August 2013

Film Crew

. Excelled in role requiring the ability to handle a variety of

customer service tasks and resolve customer issues with expediency.

. Responsible for seeing that only people who have paid the admission

charge enter the theater.

. Assist customers with purchase of refreshments.

Education

Heritage High School - Conyers, Georgia 30094

Georgia Perimeter College - Decatur. Georgia 30034

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