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Customer Service Software

Location:
Lowell, MA
Posted:
November 14, 2013

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Resume:

Raymond Vigeant, Jr.

** ***** ****** (***)

***-****

Dracut, MA 01851

acayr0@r.postjobfree.com

SUMMARY

Professional Shipper/Receiver Coordinator with a wide variety of skills and

experiences. Capable of

handling large domestic or international shipments. Works well with

vendors and customers. Committed

to follow ups and quickly fixing problems. Responds quickly to issues and

is skilled at juggling multiple

duties at the same time. Experienced in returns. Extremely reliable.

Eager to take on a new role and challenge.

QUALIFICATIONS

? SAP ?

International Shipping

? Export Regualtions1 ? Fed Freight

? Export Compliance2 ? UPS

? JDE Software ? Freight

Forwarding

? Lean Sigma ? Customer Service

ACCOMPLISHMENTS

. Handled large international and domestic shipments and returns.

Established positive

relationship with several Freight Forwarders. Able coordinate

shipments through many

locations using a variety of vendors.

. Continually pursued good relations with clients and customers.

Explained process and

scheduling. Followed up to ensure satisfaction or to fix any

problems.

. Maintained detailed documentation and notes. Created export

documentation for on-time

shipments.

. Conducted visual inspection on parts that failed to ship properly.

Attempted to identify and

address problem to avoid future issues.

. Obtained quotes from numerous carriers, attempted to find best

possible pricing options.

. Responsible for packing, loading, tagging, and delivery of materials

. Used inventory software to keep track of shipments and inventory.

. Visual inspections on parts that failed shipped failed parts to

vendor.

. International returns, customer returns, machine returns and CD

returns (internal)

. Handled customer service issues, R.A. 's for credit returns.

. Dealt with finance department on credit issues concerning

international shipments

. Receiving in the part and kitting product to the Floor

SHIPPER & RECEIVER EXPERIENCE

Shipper/receiver Electro Wire Leominster Mass 2013

Receiver/ Kitting Columbia Tech Deven Mass 2013

Shipper/Receiver, Cambrooke Foods (Expert Staffing), Ayer, MA 2012

Receiver, Z Corporations, Boxboro (Micro Tech, MA 2011-2012

Shipper/Receiver, Aerotek Staffing, Woburn, MA 2011

Shipper/Receiving, Cisco, (Adecco), Tewksbury, MA 2010-2011

Shipping/Logistics, Plexus, Ayer, MA 2005-2009

Shipping/Logistics, Converge, Peabody, MA 2004-2005

Shipping Domestic/International, Mover Clark and Reed Mover 2001-2004



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