IT CONSULTANT

SUMMARY OF QUALIFICATIONS

. Consistently recognized for technical troubleshooting skills used

to rapidly and cost-effectively resolve challenging technical

issues.

. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of

computer systems, languages, tools and testing methodologies.

. Demonstrate strong clerical and communication skills and ability to

establish rapport with clients

. Trained to work in fast-paced environments and constantly changing

conditions, proficient in handling a wide variety of tasks and

interfacing effectively with a diversity of clients and company

personnel

. Trustworthy, organized, detail oriented and respectful of

confidentiality.

. An expert in Citrix, Active Directory, Exchange, VMWare and

Operating systems including Windows XP, Vista, Windows 7,and

Windows 8.

TECHNOLOGY SUMMARY

Certificatio [pic]

ns MCTS - Windows Server 2008 Active Directory, Configuration

MCTS - Windows Server 2008 Network Infrastructure, Configuration

MCTS - Windows Server 2008 Applications Infrastructure,

Configuration

MCTS - Windows 7 and Office 2010, Deployment

MCTS - Windows 7, Configuration

MCTS - Administering Office 365

[pic] MCITP - Server Administrator on Windows Server 2008

MCITP - Enterprise Administrator Windows Server 2008

MCITP - Windows 7, Enterprise Desktop Technician

MCITP - Office 365 Administrator

[pic]

MCSA - Windows 7

MCSA - Windows 8

MCSA - Windows Server 2012

MCSA - Windows Server 2008

[pic]

MCSE - Private Cloud

MCSE - Server Infrastructure

[pic] Citrix Certified Administrator - Citrix Xen App 5.0

[pic] Comptia A+

[pic] ITIL Foundation

EDUCATION

BA in Information Systems, Athabasca University, Alberta, Canada

2013

Certificate in Information Systems Management, from Ryerson University

2012

Diploma in Network Administration, Canadian Institute of Management &

Technology 2013

Certificate (Retail Bank Teller - Customer Service Representative) from Bay

Street Banking Academy, Toronto, Ontario.

PROFESSIONAL WORK EXPERIENCE

PC, Printer and Network TECHNICIAN - Unisys - TEKSystems - September 9 to

September 13, 2013

. Working at Pickering Warehouse to configure, troubleshoot and resolve

PC, Network and printer problems

. Receiving Equipment from Lexmark, Cisco into Warehouse

. Worked with Cisco and Nortel phone systems to take inbound calls and

make outbound calls to Lexmark and Bank of Montreal for resolving all

types of laser printer conflicts

. Provide Support to clients using all types of hardware

. Perform hardware tests from the Diagnostics Menu in Printer

. Update Printer Device Firmware to the certificate level and Install

the firmware from the folder that matches the Lexmark model being

configured

Configure Standard Network setup by making sure:

a) All IP settings (IP address, Subnet Mask and Default Gateway

address) be zeroed

b) DHCP must be turned off

. Worked with bar code scanners for shipping and Label printers to print

numbers for different items

. Worked with Cash registers to process customer payments

. Worked with Point Of Sale terminals, HP terminals and AS400 machines

at Bank Of Montreal

. Configured bar code scanners and label printers

. Prepare Printer and other devices for shipment by applying asset Tag

and ship to clients like BMO, CIBC, Shoppers Drug Mart, Bell, Rogers,

Telus, Dell and many more.

. Travelled to different sites of Bank of Montreal for installation of

Laser printers

WINDOWS DEPLOYMENT TECHNICIAN - Marsh & McLennan Company - TEKSystems -

August 2013 to September 2013

? Windows Deployment and Data Migration from Windows XP to Windows 7.

? Outlook OST File Migration.

? Windows 7 Build Process In-Place Operating System Upgrade.

? Windows 7 Build Process Refresh.

? PC-Replaced from old PC to New PC.

? Loaded Windows 7 images into both laptops and desktops

? Used Dell Automated Deployment Process on Old Source PC.

? Used LTI Process / DAD Migration Process on New Target PC.

? PC-Refresh Hybrid Deployment from old PC to New PC.

? Backed up User's Data and Settings on Old Source PC.

? Used Dell Automated Deployment Staging Process on New Target PC.

?Deployed Windows 7 using both Zero Touch Installation Deployment and

Light Touch Installation deployment through SCCM 2012 according to

company's guidelines and instructions

? Updated Bios on Lenovo and Dell Laptops.

? Performed Health Check on each Desktops and Laptops before the

deployment process.

? Configured and implemented bar code scanners and label printers for

Dell at Marsh

? Worked, and configured Point Of Sale terminals for processing of

payment

? Configured HP terminals and AS400 machines to perform deployment of

Windows 7 using SCCM

? Installed McAfee Safe boot.

? Developed customized applications as per customer requirements using

System development lifecycle methodology

? Packaged applications using Flexera Admin Studio Repackager,

InstallShield, Microsoft Windows 7 and SCCM 2012.

? Administer Microsoft SCCM 2012 from software deployment, desktop

maintenance and support

?Worked with Motorola wireless infrastructure and peripherals

? Setup and maintain software deployment framework in SCCM 2012.

? Created and configured Virtual storage (VHD) files

? Configured Windows server to boot from VHD files

? Configured ISCSI storage bindings for Windows Server 2008

? Configured redundancy of ISCSI targets by using MPIO

? Created and configured NLB clusters for RD Web Access, Citrix WI,

and Web servers in IIS

? Installed and configured IIS role and sub role services including

ASP.net

? Created site containers, application pools, application and virtual

directories using IIS console 7.5

? Managed backups for IIS servers

? Scheduled weekly backups through Windows Server Backup and for IIS

settings using Appcmd

?Configured SSL for managing IIS certificates and bindings

? Created and configured Failover cluster for file servers resource

policies

?Configured shared storage for the cluster

?Setup quorum settings

?Installed applications to run on a failover cluster

? Install and managed In-house applications on RD session Host server

? Configured Remote Apps and deployed using RDP files and MSI files

? Configured Licensing server and installed licenses

? Configured RD experience and device redirection

? Configured RD Gateway (CAP and RAP policies)

? Installed and configured RD Web Access server

? Installed, configured and worked with Wintel Servers

? Performed Quality Assurance Check list after deployment and

migration process

? Build and configure user specific systems based on our standards &

procedures

? Onsite delivery, Installation and setup of systems

DESKTOP SUPPORT TECHNICIAN - CIBC - 2 Days short project from September 7

to September 9

? Perform Desktop Move between different floors of CIBC Building in

Toronto.

? Perform Ram upgrade prior to migrating from Windows XP to Windows 7

?Perform system administration of the operating systems, for the

following environments: Web, File, Print, DNS, DHCP, Antivirus, SCCM,

SCOM, Exchange, and Active Directory.

?Perform Server monitoring & performance - monitoring of disk space,

system and application errors, memory and swap space utilization, disk

performance, CPU, and processes Backups/archives/restores -

configure and automate system, application and database backups;

perform restores as needed including offsite recovery.

?Provided technical support in planning and coordination within the

areas of desktop computing and Wintel server administration including

MS Exchange, SharePoint, Active Directory and Printers

WINDOWS DEPLOYMENT TECHNICIAN - Alcon Canada-Mississauga (Di Systems) -

June 2013 to July 2013 - 4 weeks Contract

. Assemble/build/rack computing, network and storage systems

. Managed the Windows 7 migration project with team lead efficiently

. Worked with Point of Sale equipment to process payments for Alcon

clients

. Configured and Updated system by installing new roles in AS400 system

at Alcon Canada

. Used Cisco and Nortel Phones to call clients and inform that their

machines have been deployed to Windows 7 and are ready to be picked up

. Configured Motorola wireless infrastructure at Alcon Canada to make

their wireless network much faster

. Verify BIOS settings (Virtualization, Security, Boot order) in new

Windows 7 Lenovo machines

. Verify CR Record creation

. Connected Windows 7 machine to Cisco router and Load Windows 7 image

into Lenovo workstations

. In old Windows XP machines, map the network drive

. Copy my documents, System, Favorites and Desktop folders to network

drive

. Install Data Migration tool from SCCM USB stick on old Windows XP

workstation

. Run Sailor Data Migration tool in SCCM for backup and save to network

drive

. Went back to Windows 7 machine and transferred my documents, System,

Favorites and Desktop folders from Network drive to Windows 7 Lenovo

workstations

. Map PST files in Microsoft Outlook

. Verify wireless access in new Windows 7 machine

. Verify proxy settings in Internet Explorer in Tools - Internet options

- Connections - LAN settings

. Verified if Microsoft Lync is working on Windows 7 machine using SCCM

. Migrated from IP/TDM PBX to Lync UC with enterprise voice

. Install Network printers using Printer IP address in new Window 7

Lenovo machines

. Worked with bar code scanners and label printers for printing and

verifying and identifying purposes

. Packaged software for automated deployment

. Virtualizing software using Microsoft's Application Virtualization

(App-V), Symantec Software Virtualization

. Installed Security patches for remediation in new Windows 7 Lenovo

machines

. Worked with Facilities Technicians to help monitor and document

building management (BMS) control systems readings in a scheduled

manner

. Install and Configure ESX/ESXi 3.x, 4.x & 5.0 Server through

iLO/DRAC/RSA.

. Virtual Center 2.5, vCenter 4.x/5.0 Installation and Configuration.

. Setup virtual center 2.5 with FlexLM License server installation.

. vCenter Data Base Installation and configuration using MS SQL 2008

Express/Standard and MS SQL 2012

. Basic understanding of IP, Sub Nets, VPNs, vLAN, Network routing,

firewalls and switching.

. Storage Configuration via iSCSI software for VMware virtualization.

. Troubleshoot ESX Server and Virtual machine related performance

issues.

. Creation and management of virtual machine.

. Guest Installation and Customization.

. Basic troubleshooting of Windows Server 2003/2008/2008 R2/2012, Red

Hat Enterprise Linux and Ubuntu virtual machines.

. Worked on ESX and Virtual Machine patch deployment using Update Manger

& Update Manager Download Service.

. Resolve customer technical issues through diligent research,

replication and troubleshooting.

. Keep the clients updated about the progress on their support tickets.

. Provided a detailed documentation about the problem description and

the actions taken to fix the issue.

SERVICE DESK ANALYST - CompuCom Systems - Mississauga (3 Months Contract

through Robert Half Technology) October 2012

to December 2012

. Coordinating, diagnosing and troubleshoot incoming employee calls.

. Used Cisco and Nortel phones to handle both incoming and outgoing

calls in helpdesk environment

. Provides support services to employees and clients with technical

problems and information technology issues involving desktop, laptop

or network services from local personnel or from employees using

network remote access through SCCM, Remote Desktop Services and

Citrix.

. Escalated calls using different ticketing tools such as CRM, Remedy

and Heat

. Supported multiple vendors of Suncor Energy including Exon Mobil, and

Shell with different IT problems and did successfully troubleshoot

different problems

. Supported MAC laptops and desktops remotely on SCCM and Citrix Xen App

4.5/5.0 Platform

. Worked on other client accounts such as University Health Network,

Expedia and more

. Configured LAN and WAN for CompuCom Systems and its client Suncor

Energy

. Tested Sharp printer by configuring its settings on network including

IP address, MAC Address, Subnet Mast, Default gateway, updating

firmware and printing test page

. Configured bar code scanner at CompuCom for employees to use

. Configured and edited and used Printer label to print labels

. Adhered to national Client Data Centre standards

. Supported Microsoft Lync clients on phone and e-mail

. Was part of team to make all configurations, changes and other

implementations in Microsoft Lync

. Assisted the installation, configuration, and ongoing usability of

desktop computers, peripheral equipment, Cisco routers and software

with established standards and guidelines.

. Ensured that desktop computers interconnect seamlessly with diverse

systems including associated validation systems, file servers, email

servers, computer conferencing, systems, application servers, and

administrative systems.

. Supported initiatives and gathered data about users that involve ITACM

. Presented findings, information, data, and records to management using

various communication methods involving information systems such as

VOIP telephony.

. Worked with Suncor Energy clients to gather business requirements for

inputting into agreements/negotiations

. Provided information and guidance to business units of CompuCom and

its client Suncor Energy on ITACM policies

. Configured video/web conferencing solutions, IM/Presence,

collaboration technologies, voice/data networking and protocols

(TCP/IP, SIP, H.323, Wireless, PRI/ISDN), and network bandwidth

management (QoS)

. Articulated and documented customer business requirements including

workflow diagrams and how data flow through systems, and negotiated

with vendors for best in class pricing and business terms

. Escalated potential issues that could provide contractual issues to

appropriate levels of management

. Worked to resolve technical problems with desktop computing equipment

and software.

. Trained and oriented clients on use of different hardware and

software.

. Worked with all types of Intel servers

. Worked with Win 32, Win64 and MSI system files packages for Windows

Installer installation

. Provided BlackBerry BES 4.1 and 5.0, Enterprise Vault Version 8,

IPhone and Android Phone Support to clients

. Upgraded from BES 4.1 to BES 5.0

. Supported BES 4.1 and 5.0 on Microsoft Exchange 2010

. Supported Microsoft Communications Server 2007 and Microsoft Lync 2010

using BES 5.0

. Synchronized calendars using BES 5.0 and Exchange 2010

. Supported Microsoft Office 2010 applications using BES 5.0

. Supported Microsoft Hyper-V Server 2008 R2 using BES 5.0

. Used Enterprise Vault version 8 for archiving of documents and for

storing, managing and discovering of unstructured information

. Created New mailbox on Microsoft Exchange 2010 and administered

mailboxes as per the requirement of company

. Created Public folders in Microsoft Exchange 2010, created public

folders permissions, configured public folder limits and enabled

public folder

. Configured Client Access on Microsoft Exchange 2010 using POP, IMAP

and Microsoft ActiveSync

. Managed Transport Rules in Microsoft Exchange 2010

. Created mailboxes and migrated them from Microsoft Exchange 2007 to

Microsoft Exchange 2010 server

. Made single user OS including Windows 7 to multi user platform

. Added users in Remote Desktop Groups

. Worked on IIS - Internet Information services

. Configured Fiber channel and Storage area network to run on Windows

Server 2008

. Worked on SharePoint 2010 and SharePoint Foundation 2010 for

collaboration of Company's corporate documents for training purposes

. Mapped network drive, Reset Password for clients, Pushed Office 2010

on client's machine through SCCM web console

. Configured DMZ settings to secure the network internally by use of

Firewall

. Deployed Windows 7 operating system on about 65 computers by creating

Image through Windows Automated Installation Toolkit, Symantec Ghost,

DISM and User State Migration Tool.

. Installed and configured Domain Controllers on Windows Server 2008 R2.

. Installed Active Directory Certificate services role and managed

certificates

. Installed Active Directory Federation Services role in Windows Server

2008 R2 for collaboration and more effective replication and

communication between computers

. Implemented AD RMS for security purposes for e-mail and other purposes

. Created Users, OUs, Groups, Computers, Printers, Servers using

Administrative Consoles, Windows Power Shell and other command line

utilities/switches.

. Performed general troubleshooting using dcdiag, netdiag, ntdsutil,

replmon, event viewer, MMC snap-ins, etc.

. Authenticated domains using AES, and Kerberos authentication, with

ticket granting ticket session on AD LDAP architecture.

. Delegated permissions to Groups and Users.

. Forced replication between two AD sites

. Created Direct Access connection between two branches

. Provided timely resolution of problems or escalation on behalf of

customer to appropriate technical personnel. Provided case status

updates to management and end-users using SAP CRM tool. Resolved

problems through First Contact Resolution as well

. Provided on-site support to various infrastructure equipment, such as

printers and network switches

. Supports and maintains effective relationships with users.

. Developed, documented, and implemented standard operating procedures

and customer service guidelines relating to remote IT support for

Suncor and Petro Canada clients. Responsible for advising and

assisting users in solving problems related to hardware, software,

networks and peripherals using available technology.

. Used CPU Utilization management to improve the responsiveness of user

sessions by allocating user's share of the CPU for optimal

performance.

. Worked on a team to do load balancing and fault tolerance on Windows

Server 2008

. Configured shadowing to allow shadowing of user sessions on server for

prohibiting remote control, force a shadow acceptance popup and

logging all shadow connections

. Used HP Open View and Tivoli for monitoring of network using Simple

Network Management Protocol architecture

. Worked on IBM Cognos software for reporting and ETL - Extraction,

Transformation, Loading purposes in collecting data for data

warehousing through SQL Server 2008.

. Provided detailed implementation/project plans across multiple,

complex work streams according to agreed standards and ensuring

project processes and timelines are understood and followed

. Worked with Microsoft Access in creating small database for Suncor

Energy and its operations across Canada

. Engaged with other technical teams for escalating and resolving

problems

. Worked on Google Business app on cloud platform virtually, to access

remotely the applications including Gmail, Google Documents, Google

Drive, Google Calendar, Google sheets, and Google slides

. Worked on Citrix Xen App 5.0 and Citrix Xen App 6.5

. Installed Citrix Xen App 5.0 by Installing Remote Desktop Services,

IIS, Citrix Installation manager, Citrix Licensing Console, in other

domain Install Citrix, began process of deploying packages on Citrix

servers in a zone, and published applications on Citrix Xen App 5.0

Access Management Console, through web plugins on Citrix Xen App Web

Plugin, Program Neighborhood Agent, and Program Neighborhood

. Created Citrix Farm on Independent Management Architecture, created

data collector and data store on web interface and accessed

information on data store with SQL Express or Oracle statically

. Created additional zones to segment network traffic and perform load

balancing

. Enabled zone preference and failover through a policy of user rule

with requests directed to the least busy server in server farm

. Copied Xen App plugins to be copied to server for distribution to

client devices through the web interface during installation of web

interface

. Used ICA protocol on Citrix Xen App 6.5 for sending of information

between server and plugin for up-to 30 virtual channels

. Managed applications on Citrix Xen App 6.5 from one centralized

location through application streaming and application virtualization

through secure gateway

ONLINE JOB RESEARCHER, WEB DEVELOPER & UPDATER (Part Time, work from home)

February 2009 to June 2012

Manpower Ontario/Metro Job Bank/Toronto Job Ads

. Investigating all the positing on internet, analyzing and updating all

information collected

. Managing job postings by editing and reviewing them

. Providing data entry & other information updating

. Generating job reports and then e-mailing/posting to the employer website

. Created Website on HTML and PHP using cPanel

. Created script for automated e-mail response

. Work on MySQL Database by importing database, creating and modifying

database

HELP-DESK ANALYST (Contract) 2006 - 2009

Rogers Communications

. Resolved 50+ calls a day with various issues such as troubleshooting,

helping diagnose network problems, server problems, printer problems,

linked sites, configure domain names and implemented replication of

data to other domain controllers.

. Supported end trained the users to handle different software

application as per requirement in Rogers Corporate environment

. Provided information to business units and departments of Rogers like

Hi Speed Internet, Cable, Home Phone and Wireless

. Configured the new LAN and WAN network infrastructure for Rogers

. Used Cisco and Nortel phones to handle both inbound and outbound calls

. Worked with AS400 systems for installing applications for Rogers on

server platform

. Configured Fiber channel and SAN to run on Windows Server 2003

. Installed and configured Windows Server 2003 roles in Wintel

environment

. Liaised with different Rogers departments to get project deals to

completion

. Supported and worked with Rogers Software Contract Terms & Conditions

and Audit Procedures

. Worked with different vendors of Rogers for providing desktop support

professionally including Microsoft, HP, Dell, IBM, Intel, AMD, Cisco

and other companies

. Controlled over 500 PC's of user by giving different services.

. Adapted new technologies such as Windows Server 2003 and 2008 Active

Directory Services to increase working speed of users.

. Assisted in programming operating system from Windows 98, 2000 to XP,

Windows Vista and Windows 7 for 70 workstations

. Published Applications for Rogers on Citrix Metaframe XP 1.0 and

Citrix Presentation Server 3.0

. Demonstrated basic knowledge of supported products and platforms by

working on Ticketing system including Remedy and Heat

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