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Technical Support Engineer

Location:
Houston, TX
Salary:
Open
Posted:
November 14, 2013

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Resume:

Iyok Daniel Akwensioge

***** ****** **** **

Sugarland, TX 77478

Mobile: 832-***-****

Email: acaypb@r.postjobfree.com

Summary:

Result oriented Network Administrator/ QA Testing and Web Analyst, who is capable of working with

all business units personnel to deliver efficient and effective solutions, implementing current

technology while proactively planning for the needs of tomorrow. With my in depth understanding of

business and technology, I am uniquely positioned to deliver business value for the company.

Dependable team player with the ability to communicate & work with all personnel. Fluent in French

and English.

Education:

ITT Technical Institute Houston, TX

Associate in Applied Science

Information Technology Computer Network Systems, September 2011 to September 2013

Angelina College Lufkin, TX

Drafting and Design Technology, Fall 2009

Certifications:

Certified Software Testing Support

Basic Software Competencies/Training:

Computing Platform Infrastructure Enterprise Systems

Microsoft (MS) Window OS MS Window Server OS SAP

MS Visual Studio.NET Cisco Networking Hardware R/3

MS SQL Server VMware Virtualized Servers

MS office Server /LAN/WAN Optimization

Hardware/Software Troubleshooting HTML

Professional Experience:

Telecommunications Consulting Inc, San Diego, CA July 2008 – May 2012

Field Test Engineer

• Partner with business clients, peers, and partners by understanding business needs and

translating those needs into technical solutions

• Understand the security requirements of the application and the business area; determine

appropriate security model, and assist with implementation

• Collecting spectrum analyzer sweeps at existing microwave sites nationwide.

• Identifying existing 2.1 GHz existing microwave locations using MapInfo.

• Collecting and analyzing 2.1 GHz microwave data for relocation purposes.

• Preparing and presenting reports on existing 2.1GHz microwave links.

Drive Tester

• Drive test route planning using Microsoft Streets and Trips

• Using Agilent to collect Drive test data for Cricket in Houston Metro

• Post analysis of drive test data using MapInfo

Airspace Analyst

Collecting data on existing Cricket Towers nationwide

• Running Airspace analysis on cricket towers for FAA regulatory status

• Providing recommendations on FAA regulatory status of cricket towers nationwide.

Nico Med Supply, Houston, TX Aug. 2007 – June 2008

Network Specialist

• Developed an understanding of the various standards, policies, guidelines, development and functional

tools, and utilize them to enhance the quality and ensure compliance of the infrastructure, maintenance/support

and/or development

• Planned and designed the organization's LAN network expansion. Upgraded and configured

Microsoft Window server and installed network routers, cabling, and firewall.

• Provide technical support for application systems integration with database server and application.

• Responsible for network management including network performance tuning, security monitoring,

file server backup, and email server administration.

• Worked with engineers from over 5 countries in product development and testing

Incomm Merchant Services, Atlanta, GA Jan. 2007 – Aug. 2007

Technical Support Analyst

• Provided phone support, handled escalated tickets, trouble shoot DSL and HFC modems

• Installed and configured credit card processing terminals using terminal service applications

• Supplied technical support for 200 plus users on LAN/WAN and Windows networks

Compaq Computers, Houston, TX Jan. 2001 – July 2004

Technical Support Analyst

• Worked with SOEG, Alera, CRM applications, and Oracle database platforms.

• Provided Phone support to Bellsouth Internet Service customers

• Resolved broadband and dial up network connectivity issues with modems, routers and wireless systems

• Configured PPPOA, PPPOE, Broadband Gateway, and Bridged connections



Contact this candidate