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Customer Service Technician

Location:
Clovis, CA
Posted:
November 14, 2013

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Resume:

License#******

Testing Scores

Typing- **wpm

Word- 100%

Excel- 100%

Outlook- 100%

JULIEN GIBSON

SUMMARY

Currently a California State Licensed and Nationally Certified Pharmacy

Technician in good standing with experience supporting patients and

pharmacists. Current experience includes generating detailed information

using Pharmacy calculations, answering patients' questions related to

insurance issues while making recommendations with Prescription regimes,

and scanning and inputting prescriptions and medication orders in various

computerized pharmacy programs.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), RxWeb, RxHD,

RxClaims, (PAS) Prior Authorization System, Oracle, IRIS, AS400, RxWin, PPC

RxWin, and InterCom Plus Rx Pharmacy programs

PROFESSIONAL EXPERIENCE

United Health Group-OptumRx 05/13 -

present

Prior Authorization Technician (SME) Subject Matter Expert

. Processing Pharmacy Benefit Claims

. Processing Medicare Part D Benefits per CMS Guidelines and Standards

. Processing 40 Claims per hour including 100% Accuracy

. Proficient in RxWeb, RxHD, RxClaims, (PAS) Prior Authorization System

. Processing Claims from Patients, Doctors, and Pharmacies

United Health Group-OptumRx 01/13 -

05/13

Data Entry Technician (SME) Subject Matter Expert

. Processing prescriptions as per doctor's instructions and local laws

. Knowledge of medical diagnosis and terminology

. Strong typing skills

. Processing 60 prescriptions per hour including 98% accuracy

. Proficient in Oracle, IRIS, and AS400 Pharmacy programs

Flawless Cuts and Styles

12/12 - present

General Manager while looking for full time pharmacy tech. positions

. Responsibilities included various administrative and clerical functions

. Maintain and retrieve client data

. Responding to customer inquiries and preparing reports

. Scheduling staff

. Preparing various forms of correspondence

Department of Veteran Affairs 11/11

- 11/12

Human Resources Management / Processing & Records

. Office Automation Assistant Volunteer

. Upload documents from one computer program into another

. Identify document type and files in the electronic personnel file system

. Provide coverage for front desk position as needed, which will involve

answering phone, transferring calls, providing information, and sorting

mail/faxes

Walgreens Seattle 03/10

- 10/11

Pharmacy Technician

(Internship experience)

. Scanning and inputting prescriptions and medication orders in various

computerized pharmacy programs such as RxWin, PPC RxWin, and InterCom

Plus Rx with minimal errors

. Outstanding problem solving skills with the ability to handle patients'

questions related insurance issues while making recommendations to ensure

compliance with Prescription regimes

. Encouraging patients who qualify to fill meds on 90 day supply

. Communicating with Doctors with hard to read Prescriptions

. Excellent operational skills using Pyxis automated dispensing equipment

. Superior ability to follow written instructions while performing

compounding with ascetic technique for routine sterile products and

hazardous materials in compliance with MSDS (Material Safety Data Sheets)

and USP 97

. Specializing in accounting procedures applied to inventory management

. Constantly ensuring medications are not expired and safe to be dispensed

to patients and readily available in the event of emergencies

Flawless Cuts and Styles 2000

- 2009

General Manager

. Responsibilities included various administrative and clerical functions

. Inventory management procurement

. Maintain and retrieve data

. Responding to customer inquiries

. Preparing reports

. Public relations

. Provided superior customer service

. Aesthetics and logistics coordination

. Scheduling staff

. Preparing various forms of correspondence and all other supervisory

duties

EDUCATION

University of Phoenix

Pursuing Bachelors in Business Administration with an emphasis in Project

Management

Pima Medical Institute

Pharmacy Technician Certificate Program

San Diego City College

Associates Degree Program: Business Administration, Accounting, Economics

Bay Vista Beauty College National City, CA

Cosmetology Certificate Program and Licensure

Certifications

PTCB Certified Pharmacy Technician (CPhT) #5801-0701-0268-138 Exp.

11/30/2013

CA Board of Pharmacy Licensed (CPhT) #123585 Exp. 01/31/2014

National Certified IV/ Admixture Technician

American Heart Association BLS Healthcare Provider CPR and First Aid

HIV/AIDS Training and Certification

HIPPA Privacy Knowledge Education and Training



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