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Customer Service Manager

Location:
Irmo, SC
Posted:
November 14, 2013

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Resume:

CARL EDWARDS

** ****** ******* **

phone 803-***-****

Columbia, SC. 29209

email acay3s@r.postjobfree.com

Profile

. Professional manager with 17 years experience in Warehouse Management,

master scheduling, logistics, purchasing, inventory control, and

customer service both internal and external. 13 years of business to

business sales history.

. Skilled in Six Sigma (Lean Manufacturing), 5s, and Kiazen principles

for best practice, process improvements and cost saving analysis.

. Equally Skilled in Project Management and Project implementation.

. Proficient in Microsoft office, (Excel, PowerPoint, and Outlook).

Skilled in Red Prairie and Oracle inventory control software.

. Skilled in OSHA and DOT Standards.

. Able to see the big picture, motivate teams to excellence, and get

results.

. Proficient in English and Spanish

Experience

Warehouse Manager, Ceva Logistics Inc. Orangeburg SC. 2011-present

Spearheaded operations for warehouse with over 1700 SKUs. Improved

operational performance and achieved budgetary goals by developing and

executing multiple distributions, transportation, and training

programs. Designed and implemented warehousing training/cross-training

program; surpassed case per man-hour goals.

. Spearheaded Kiazen analysis that resulted in $486,000 in cost

savings for over Max Inventory levels.

. Reduced labor cost by 20% while increasing productivity by leading

team in redesigning warehouse for more efficient Pick and Put away

times.

. Analyzed slow moving item report and Sourced product pricing for

$79,000 in first quarter Cost Savings.

Operations Supervisor, Gildan Active Wear Inc. Charleston SC, 2010-2011

Responsible for 788,000 square foot warehouse facility with 18 million

in inventory. Managed and Implement operations, production and

planning for 5 departments with 52 direct reports.

. Supervised receiving, inventory control, storage, distribution and

traffic.

. Increased employee productivity 15% by establishing production

standards.

. Reduced inventory discrepancies 45% annually by developing tracking

system.

. Optimize facility in OSHA and DOT standards.

Operations Manager, Investa Systems LLC, Columbia SC, 1997-2010

Developed overall business strategy. Managed and implemented

organizational policy for customer service, sales and service,

employee retention and training.

. Designed and implemented IT solutions for over 43 small business

clients.

. Designed and implemented our E commerce site which increased sales

by 25% and reduced our inventory by 32%.

. Improved our on time shipments to 97 percent through the

development and implementation of effective forecasting, production

scheduling and capacity planning.

Military

United States Navy, Petty Officer, (supply) Charleston SC 1989-1995

Supervised supply functions for the naval supply center Charleston and

aboard the USS Samuel Elliot Morrison. Supervised Cold Storage,

Medical, and Mechanical warehouses.

. Participated in supply distribution for land and sea forces in

Operation Desert storm.

. Obtained security clearance while serving.

Palmetto Military Academy Officer Candidate school leadership training

South Carolina National Guard.

Education

Bachelor of Arts in Business Administration - Operations Management

Coker College, Hartsville SC

Continuing Education

University of South Carolina Master of Business Administration



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