Kimberly Handley

Customer Service Specialist

**** **** **** ****** - *****, AL 35006

acay3d@r.postjobfree.com - 205-***-****

To obtain a position at a reputable company where I can use my skills and knowledge.

WORK EXPERIENCE

Room Attendant/Housekeeper

Embassy Suites-Hoover-September 2013 to present

Clean checkout rooms and do stay overs

Lobby/Laundry Attendant

Holiday Inn- Hoover, AL - December 2012 to September 2013

Clean lobby restrooms common areas meeting rooms’ elevators and wash and fold

laundry.

Environmental Service Specialist

UAB Women's and Infant Center - Birmingham, AL - March 2012 to November 2012

Routine Clean patient rooms and care areas and clean office areas and work stations

Cashier

Wal-Mart - Hoover, AL - July 2011 to March 2012

Greet Customers and provide guest with a fast and friendly checkout experience.

Externship

Healthcare Reimbursement Services - Homewood, AL - June 2011 to August 2011

Worked with Success EHS software, keyed patient information, created charge batches,

and posted charges

on patient accounts, posted payments received.

Guest Services/Housekeeper

Jameson Inn - Bessemer, AL - October 2009 to July 2011

Provided customer service, cleaned rooms and work areas without supervision,

accomplished task on a time

basis, Rearranged, dusted, and polished furniture.

Cashier

Alabama Adventure - Bessemer, AL - February 2009 to July 2011

Worked with a team, helped guest and tourist find attractions, suggestively sold

souvenirs and made the guest

overall experience significant.

Externship

Efficient Medical, Inc - Birmingham, AL - April 2011 to May 2011

Greeted Customers, Answered phone and directed calls, Verified Medicaid and

Medicare via

Computer and Phone system, filed paperwork.

Customer Service Associate/Cashier

Home Depot - Hoover, AL - February 2008 to June 2008

Greeted customers and resolved customer's complaints, received and disbursed money

and handled returns

and exchanges. Assisted customers with location of store items and assisted with

product selection.

EDUCATION

Medical Billing

Virginia College - Birmingham, AL

2010 to 2011

Business Management

Alabama Agricultural and Mechanical University Normal - Normal, AL

2006 to 2007

ADDITIONAL INFORMATION

Skills

* Type 40 wpm

* Experience with Microsoft Word, PowerPoint, and Windows Operating system XP.

* Work independently with minimal supervision

* Fast learner

* Excellent listening skills

* Can work on a team or independently

* Multitasking

* Customer service skills; patient with professional attitude

* International Classification of Diseases, Ninth Revision (ICD-9)

* Current Procedural Terminology (CPT)

* Healthcare Common Procedure Coding System (HCPCS)

* Electronic Health Systems (EHS) Success EHS Certified

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