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Customer Service Electrical

Location:
Pittsburgh, PA
Posted:
November 14, 2013

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Resume:

Kingsley T. Gaah

*** ******** ******, **********, ** 15211 412-***-**** acay31@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Resourceful, diligent, fast learner and friendly. Eager to relocate for a successful career

• Brilliant at analyzing and solving complex engineering and technical problems

• Proficient in developing computer hardware and software to perform data acquisition, control and analysis

• Excellent at collaborating across departments to complete projects on time and within budget

• Ability produce clear, precise and effective technical documents and oral presentations

EDUCATION

Bachelor of Science, Electrical Engineering Technology Expected graduation: December 2013

Point Park University, Pittsburgh, PA

GPA 3.1

Dean’s List Fall 2010

Related Coursework: Digital Electronics, Electrical Power Systems Analysis, Technical Writing, Microprocessors

Control Systems, Material Properties, AC/DC Circuit Analysis

COMPUTER SKILLS

C programming, Verilog HDL, NI Labview, Microsoft Office Suite, Xilinx ISE, Visual Basic 6, Microchip MPLab

Powerworld Simulator.

PROJECT EXPERIENCE

• Collaborated with Civil Engineering students to develop platform for a motorized camera dolly for Point Park

University’s Photography department. Utilized Labview to construct HMI (human machine interface ) for stepper

motor control

• Programmed microchip (PIC16F84) in assembly language (MPLab) and used in the design of Traffic Light Control

A/D (analog to digital converter) and Digital Voltmeter

• Used Powerworld Simulator to perform power flow analysis of High Voltage transmission lines and networks

• Built a Temperature Control VI using Labview

• Used Verilog HDL to design and simulate real-world digital systems. Implemented sequential logic circuits in CPLDs

• Used Xilinx ISE to simulate combinational and sequential logic and program CPLDs

EXPERIENCE

Operations Analyst June 2008 – Present

PNC Bank NA, Pittsburgh, PA

Daily reconcilement of official PNC Demand Deposit Accounts to prevent losses to the bank. Research and

Resolution of monetary exceptions from corresponding banks, internal departments and the Federal Reserve

• Save potentially thousands in budget by introducing electronic archiving of documents which also improved efficiency and

productivity

• Successfully develop, improve and standardize email communications with service partners to help meet daily goals

Customer Service/ Ticket Agent 2003-2008

Greyhound Lines Inc, Pittsburgh, PA

• Handled $12,500.00 worth of monetary transactions daily

• Resolved customer queries and complaints by providing excellent customer service



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