Please forward to the HR Department,

Enclosed please find a copy of my resume. I believe in building a

foundation with trust, hard work and documentation. I am interested in

the Quality Manager's position and would welcome the opportunity to meet

with you. I have a proven record of delivering results in multiple areas

across the organization. If additional information is required, please

direct your communication to Leonard Ford, P. O. Box 535, Newport, New

Jersey, 08345, email (acay0j@r.postjobfree.com) or phone 856-***-****.

Sincerely,

Leonard Ford

PO Box 535

Newport, NJ 08345

Email = acay0j@r.postjobfree.com

Home = 856-***-****

Cell = 856-***-****

Enclosure:

SKILLS SUMMARY

Business: Implemented numerous cost saving programs, worked with budgets,

trend analysis, inventory control, scheduling, logistics & transportation,

preventative maintenance, standard work instruction, lean manufacturing,

value stream mapping, kaizen, 5S, OLE or Overall Line Efficiency, design &

development, document control, process capability, root cause analysis,

statistical control, bench marking, auditing & ISO implementation.

Computer Literate: AS400 Friedman System and Configurator Manager, MS

Word, Excel, Access, PSI Plot, Word Perfect, Lotus 123, CAD, Lotus

Symphony, Dbase4, Autosketch, various communication packages, IBM and MAC

experience. Setup, installation, service and networked, PC, printers and

main frames. Installed wireless systems, coax, twisted pair and fiber

optic systems.

Instructor/Training: Mortgage Solicitor, Realtor Associate, Certified Lead

Auditor, ISO Facilitator, Implemented & Registered Firms to ISO 9001,

Certified Mine Safety and Health Instructor, Environmental Safety & Health

Coordinator, Lean MFG, SPC Instructor, auditing and documentation

experience.

Professional Work Experience

MW Manufacturers, Inc/Ply Gem Industries, Hammonton NJ (2003 - May

2009)

MW Manufacturers, Inc is a subsidiary of Ply Gem Industries a major

supplier of residential building supplies with annual revenues in excess of

$1.5 Billion.

Information System Manager, MW Manufacturing Inc.

. Reorganized the computer department, reducing staff by 50% with zero

reduction in output.

. Developed a baseline to evaluate efficiencies and prioritize task

management.

. Documented & Implemented AS400 Bill of Materials and Pricing process,

with zero errors.

Field Service Manager, MW Manufacturing Inc.

. Reduced open service calls by 20% in less than six months.

. ($145,000.00) annual savings, utilizing in-house technicians and

eliminating sub contractor.

. Structured department to eliminate waste and improve customer service

response time.

. Developed a computer-scheduling program to generate a weekly status

report.

. Set goals for job assignments and developed a matrix for tracking

technicians achievements.

. Developed track system to identify defects and corrective actions

requirements.

Senior System Eng/Quality Manager, MW Manufacturing Inc.

. Achieved a 98% quality assurance program, 20% increase over six months.

. Overall Line Efficiency (OLE) improved by 25% by redefining flow and

operation task time.

. Developed a corrective action program to respond to the (VOC) Voice Of

Customer.

. Managed the quality department (12 associates), document control,

product development, process changes, engineering changes, deviations,

corrective and preventative actions, packaging, labeling, handling,

storage & delivery, AS400 System changes & process flows.

. Developed process audits, standard work procedures, quality rating,

defect rating.

. Set individual & departmental goals & objectives.

Production Manager/Quality Manager, MW Manufacturing Inc.

. 150 Procedures Developed & Implemented: QA Manual, Procedures & Process

Controls.

. $250,000 annual saving: Waste Stream Management with (OLE) Overall Line

Efficiencies.

. Improved the facilities key objectives (Safety, Quality, Productivity &

OTC).

. Developed Control plans for production, and established quality

standard specifications.

U. S. Silica Company, Newport, New Jersey (1978 -

2003)

U.S. Silica Company is a subsidiary of U.S. Borax Industries a major

supplier of Silica Sand to the Glass Manufacturing and Foundry Sand

Industries.

Production Superintendent

? Responsibilities included managing and scheduling raw materials,

equipment, maintenance and personnel to accommodate customer requests;

while maintaining quality and production standards in a union environment.

Quality Assurance Manager/Logistic Coordinator

? Responsibilities included supervising the customer service and quality

departments,

? Managing customer complaints, corrective actions and ISO certifications.

? Process capability studies, statistical control, charting, bench

marking, auditing and implementation.

? Logistic Coordinator's responsibilities included managing the purchasing

department, inventory, raw materials and vendor compliance.

Quality Control/Customer Service Manager

? Scheduled materials via truck and rail.

? Maintained ISO 9000 documentation and enforced policies.

? Managed invoicing billing, internal & external audits, and

specifications.

? Developed a market analysis based on 3 sigma control and customer

specifications.

? Final and in-process product certification.

? Developed sampling methods, control charts, and process log sheets.

Electronic Engineering Technician/Process Control

? Designed and evaluated process control experiments, efficiency

studies and engineering projects.

? Environmental Safety and Health coordinator.

? Heavy mineral flotation, Hydraulic particle separation and

classification,

References:

Frank Wyshinski

Fulfillment Manager for New Breed Logistics, Inc.

Cell Phone is 336-***-****, Email: acay0j@r.postjobfree.com

This letter is my personal recommendation for Leonard Ford. Until recently,

I have been Leonard's immediate manager for several years. I found him to

be consistently pleasant, tackling all assignments with dedication and

delivering results time after time. Besides being a good team worker,

Leonard is a take-charge person who is able to present creative ideas and

communicate the benefits. He has successfully developed several quality,

IT, and field service systems for our company that have resulted in

increased revenue along with increased customer satisfaction. During his

tenure, we saw an increase in quality performance and a decrease is

customer service expenses that exceeded two hundred thousand dollars

annually. Though he was an asset to our systems and quality improvement

efforts, Leonard was also extraordinarily helpful in other areas of the

company. In addition to writing effective training and process modules for

the entire company, Leonard assumed a leadership role in our new CAPA

efforts. I highly recommend Leonard for employment. He is a team player

and would make a great asset to any organization.

Frank E. Wyshinski - Technical Services Manager

Ply Gem Industries Inc.

Deborah Rusnak

Human Resources Manager at New Breed Logistics, Inc.

Office phone 856-***-****, Email: acay0j@r.postjobfree.com

Leonard was a pleasure to work with. Very knowledgeable, an expert in his

field, willing and able to help anyone in the company and an asset to our

management team. I would highly recommend Leonard for any available

position within your company and truly feel you will be receiving an asset

to your team.

Deborah Rusnak - Human Resources Manager

Ply Gem Industries Inc.

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