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Customer Service Quality Assurance

Location:
United States
Salary:
110000
Posted:
November 13, 2013

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Resume:

Steven M. Zelwak [pic][pic][pic]

*** ******* ****** ( YORK, SOUTH CAROLINA 29745 ( PHONE: 704-***-**** (

acaxzv@r.postjobfree.com

Senior Systems Administrator

Highly motivated Senior Systems Administrator. Over 10 years experience

managing, designing, implementing, and supporting various complex network

infrastructures for leading nonprofit, corporate, government and healthcare

organizations. Highly competitive, passionate, articulate, and self

motivated. Experienced in building networks from the ground up, supporting

existing infrastructures, customer service, and project management. Proven

ability to manage and lead seamless implementations and deliver next-

generation technical solutions which improve revenues, margins, and

workplace productivity.

Expertise Highlights

Network & Server Administration Major Software/Systems Implementations

Strategic Technology Planning Infrastructure Security & Disaster

Network Design and Deployment Recovery Planning

Firewall Maintenance and Support Technical Documentation

Switching and Routing VLAN's and 802.1q

In-depth Knowledge of TCP/IP QoS and MPLS routing and understanding

DNS and DHCP Windows Server Operating Systems

Anti-Spam Solutions Exchange Server

Server/Desktop Hardware Level 3 Technical Support

Active Directory Group Policy

Windows Client and Server OS File and Folder Permissions

VMware Intrusion Prevention

Intrusion Detection Vulnerability Management

Patch Management HyTrust

NetApp Blackberry Enterprise Server

HP/Cisco Switching Enterprise Level Backup and Disaster

Recovery

Professional Experience

LNS Turbo 2013 to

Present

North American Business Unit Information Technology Manager

Chief architect and manager for 2 domestic and 1 International site.

Responsible for all I.T. related tasks and tier 3 support for various

complex infrastructures and virtualization solutions. Manage a team of 3

junior level staff members. Able to bring $10,000 worth of cost savings to

the company in 4 months with proper restructuring of infrastructure assets

and configurations.

gENERAL DYNAMICS SATCOM TECHNOLOGIES - nEWTON, NC 2010 to 2013

Systems Administrator

Subject Matter Expert for the Enterprise wide Virtual infrastructure.

Actively managing international Virtualization design, support, and,

deployments, assisted by junior staff on 3 continents. My design and

deployment has generated $1.2 million dollars in reduced cost in a single

year. Personally virtualized over 50% of the Enterprise Infrastructure

spanning 13 sites and 3 countries. Integral member of the Enterprise

storage team responsible for NetApp deployments within the Enterprise

interfacing with VMware. Developed and currently manage all virtual host

and guest builds, deployments, hardening and documentation. Created

security standards for the Virtual Infrastructure. Deploy and manage all

Enterprise Backup and Disaster recovery solutions. Provide Tier 3 Active

Directory support for a Multi-Child Domain. Subject Matter Expert for

mobile devices and Blackberry Infrastructure. Tier 3 24/7 On-call support

rotation. International project management and deployments. Solely

responsible for the recovery of a foreign site from complete failure

within 2 business days. Extensive National and International travel to

manage and deploy Enterprise Architecture. Proven domestic and

international Project Management.

Pharr technologies- Shelby, NC 2006 to 2010

Senior Network Engineer

Responsible for various server and network infrastructures for clients

from as small as 5 users to as large as 200. Budgeted, planned, designed

and deployed numerous successful solution oriented infrastructures.

Worked with various vendors and equipment to meet the needs of each

individual client. I consistently exceeded client expectations by

providing exceptional customer service without compromising the integrity

and trust as a value added business partner. Supported Exchange, Active

Directory, Citrix, Hyper-V, Switches, Firewalls, BDR, Hyper-V, VMware,

Client Desktops, and File servers for all clients. Managed, trained,

assisted and mentored junior staff members. Responsible for oversight of

their daily tasks as well as quality assurance.

alliance home health care- Conway, SC 2004 to 2006

Network Administrator

Responsible for supporting South Carolina's first paperless home health

provider. Supported 20 internal and 50 mobile home health nurses. Single-

handily wrote their entire HIPPA compliance policy from scratch.

Responsible for working with Conway Medical Center for network security and

infrastructure communication. Supported a small business infrastructure as

well as Cisco Switching environment.

Horry-Georgeton Technical College- Conway, SC 2001 to 2004

Student Network Administrator (part time volunteer/concurrent with college

studies)

Assisted University professors in maintaining, monitoring, and upgrading

the University's student network and technology lab, as well as, on site

assistance for student questions in the lab.

Education

Horry- Georgetown Technical College- Conway, SC

Associate's Degree in Computer Technology- Concentration in Networking

(2005)

Technology Summary

Certification Certified Sonic Wall Security Administrator, Certified Novell

s: Administrator, Certified Linux Administrator, VMware Certified

Professional on vSphere 4, VMware Certified Professional on

vSphere 5



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