Phil Young

Customer Service Representative at Stroll

acaxv5@r.postjobfree.com

Summary

- Proactive leader with exemplary people skills

- Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem

resolution skills.

- Expertise in administration, staff training, supervision, motivation and mentoring

- Thrive in both independent and collaborative work environments.

Specialties

- Development of sales talent

- Customer acquisition

- Execution of sales promotion campaigns

- Tactical sales planning

Experience

Sales & Marketing Consultant at Stroll

March 2012 - Present (1 year 9 months)

*Assisted in the development of effective marketing strategies through customer feedback.

*Maintained customer accounts calculating, verifying amounts, and posting transactions.

*Maximized sales conversions by appropriately matching products and solutions to customer needs.

*Assumed the demands of increasing responsibilities to support business growth and expansion.

*Excellent track record performing at a high degree of professionalism, servicing a demanding customer

base.

Asset Protection Manager at BJ's Wholesale Club

January 2010 - September 2010 (9 months)

• Recruit, Managed and Trained Asset Protection Security staff of 12 to 16 team members in regard to proper

safety and security practices; organized safety practices between several departments to ensure compliance of

governmental standards.

• Surveyed, Monitored and tracked suspected shoplifters; coordinate and distributed vital information on

suspected shoplifters between various businesses to help reduce theft within the business area.

Membership Acquisition and Retention Manager at BJ's Wholesale Club

April 2007 - January 2010 (2 years 10 months)

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• Recruit, Manage and directed community acquisition representatives for particular club; supervised,

organized schedules, and trained a team of 4 to 12 team members working the membership desk on proper

acquisition procedures

• Monitored memberships sales and coordinated with key members to inform all members of ongoing specials

and deals from home office

• Tracked new paid memberships from a weekly, monthly and seasonal point of view to determine the best

ways to utilize my team in a more effective and profitable manner.

Sales Associate at Coach Inc

November 2006 - January 2007 (3 months)

Assisted customers with purchases and product inquiry

Customer Service Representative at Commerce Bank

July 2005 - October 2006 (1 year 4 months)

Responsible for managing customer sales, operations, and staff.

Provides coaching and mentoring and support to promote a efficient service and sales culture within the

branch.

Responsible for maintaining morale, building team spirit and promoting exceptional staff and customer

relations.

1 recommendation available upon request

Customer Service Representative at University of Pennsylvania

February 1994 - June 2002 (8 years 5 months)

Assisted students with gaining access into the Dormitory system. Responsibilities included room

assignments, key disbursement, and overall safety and security of the dorm on a daily basis.

Courses

Associate of Arts and Sciences (A.A.S.),

Health/Health Care Administration/Management

University of Phoenix

Health Care Administration

Skills & Expertise

Customer Acquisition

Problem Solving

Mentoring

Supervisory Skills

Administration

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Staff Training

Customer Satisfaction

Call Center

Hiring

Customer Service

Critical Thinking

Inventory Management

Merchandising

Customer Relations

Team Building

Interviewing

Scheduling

Performance Management

Outlook

Excel

PowerPoint

Compliance

Microsoft Excel

Call Centers

iPhone

MacBook Pro

iCal

iPhoto

Apple Numbers

Apple Safari

iChat

MobileMe

iLife

Apple Aperture

Coaching

Interviews

Fashion Design

Education

University of Phoenix

Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management, 2009 - 2011

Selected College

Associate of Arts and Sciences (AAS), Business Administration, 1997 - 1999

Pierce College

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Phil Young

Customer Service Representative at Stroll

acaxv5@r.postjobfree.com

1 person has recommended Phil

"Phil was a great asset to the team when we worked together. A professional with exemplary customer

service skills ! It was a pleasure to work and to know him !"

Tommy Berner, Operations Manager, Commerce Bank, worked directly with Phil at Commerce Bank

Contact Phil on LinkedIn

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Contact this candidate