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Customer Service Manager

Location:
Perla, AR, 72104
Posted:
November 13, 2013

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Resume:

Caroline Martinez

*** **********

501-***-****

Benton, AR 72015

acaxrl@r.postjobfree.com

Objective

To become an integral part of an organization where

skills, experience and knowledge open the door for

opportunities.

Experience

Arkansas Children's Hospital Little Rock, AR

Area Manager March 2012 - Present

Maintain payroll system for Intermediate Care(IMU)

and Pediatric Intensive Care Units(PICU)

Reconciliation of kronos reports with Insite

schedule

Daily use of kronos timekeeping system

Reconcile payroll discrepancies

Comply with ACH policies and procedures for

maintaining payroll documentation

Develop and maintain unit schedules for

Intermediate and Pediatric Intensive Care Units

including ETA/Vacations requests, staff rotations,

staff preferences, staffing pattern and skill mix

Participate in managing the PICU business

operations and budget

Meet the PICU/IMU purchasing needs by researching,

ordering and following up on requests

Practice cost effective use of resources

Perform environmental rounds to assess maintenance,

equipment and supply needs

Dean Foods Ft.

Worth, TX

Payroll Lead March 2007 - Present

Process multi-state payroll for over 1000 employees

using ADP Enterprise system and Kronos time keeping

system, commissioned payrolls

Training of new payroll processors

Processing contributions of weekly 401k benefits.

Prepare weekly, bi-weekly and semi-monthly

payrolls.

Process weekly, monthly and quarterly payroll

reports.

Adhered to stringent deadlines in payroll

processing.

Reconciliation of kronos and ADP system payroll

reports

Kronos expertise used to train new staff-including

all field HR and Management staff across the US

Processing of W-2's and W-2C's annually

Managed administration of monthly, quarterly and

year-end multi-jurisdiction payroll and tax reports

via kronos

Brown's Dairy New Orleans, LA

Payroll/Human Resources July 2006 - March 2007

Processed multi-state payroll for over 250

employees including commission, hourly and exempt

using ADP Enterprise system and Kronos time keeping

system.

Responsible for the administration of quarterly and

year-end multi-state, multi-jurisdiction payroll

reports.

Record keeping of all new hire, rehires,

terminations and transfers within the company,

including processing in ADP HR system

Entered tax information into ADP for multi-state

and multi-jurisdiction employees.

Transmitted new hires including orientation and

paperwork.

Administration of open enrollment

Daily, weekly and monthly hiring and payroll

reports and payroll audit reports.

Processed all incoming applications

Interviewed all hourly employment candidates

Completion of orientations of all new hire

employees

Processed all unemployment claims and forms

Processed terminations

Employment verifications

Processed Worker's Compensation Requests

Chairperson of safety committee which included

scheduling of all meetings initiating safety

incentive programs and bi-weekly safety

inspections.

Village Square Cabinet Supply Benton, AR

Office Manager June 1994 - March 2004

Managed all aspects of front office.

Recruited, interviewed and hired new office

employees.

Processed payroll for hourly, commission and exempt

employees.

Handled all quarterly and year end payroll and

payroll tax functions.

Managed the creation and distribution of W-2 forms.

Supervised customer service which included the

handling of any customer escalations and resolving

all problems with customer satisfaction.

Employment verifications (only in writing)

Management of Worker's Comp Claims

Processed Unemployment verifications and forms

Managed team of Accounts Payable and Receivable

employees who were responsible for month-end

closings.

Purchased all product which included a warehouse

inventory of over 1 million dollars

Maintained close contact with all vendors to which

purchase orders had been written, from the time the

order was placed until the product was unloaded and

shelved

Processed daily, weekly and monthly reports for all

aspects of daily operations.

Maritz Marketing Research, Inc. Little Rock, AR

Supervisor April 1990 - June 1994

Recruited, hired and trained new employees.

Monitored the accuracy and efficiency of Customer

Service Representatives.

Controlled benefits administration.

Handled employment verifications

Processed Worker's Compensation claims

Processed Unemployment Claims and forms

Processed weekly and semi monthly multi state

payroll

Administered periods of open enrollment for

employees.

Implemented the training courses for new employees.

Education

Southern Technical College Little Rock, AR

1986 - 1988

AAS in Business Management

Graduated in top 10 of class

Capella University

Have earned 60 quarter hours toward my BA with a

specialization in HR, when I reach 200 hours I will

begin to earn credits toward my MBA with a

specialization in HR and will be earning both

degrees parallel Completion goal 2014

Languages

Fluent in verbal and grammatical English and

Spanish communication



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