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Manager Customer Service

Location:
Athens, GA
Posted:
November 13, 2013

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Resume:

Dale Petroski

*** ***** *****

Roswell, GA *****

404-***-****

acaxjk@r.postjobfree.com

Career Profile:

. Planned and implemented the start-up of Sortimo of North America, Inc.

in 2008. Achieved national brand recognition within 3 years. Doubled

sales annually to an estimated 12 million 2013.

. More than twenty-five years of progressive management positions in

diverse business and manufacturing environments.

. A leader in driving innovation in product design, production

processes, and systems leading to continuous improvements in safety,

quality and efficiency.

. Managed new product and service introductions.

. Achieved customer satisfaction and product quality by solving

recurring problems within the organization.

Professional Experience

Sortimo of North America, Norcross, GA

2008 - 2013

Vice President of Operations

. Planned and implemented the start-up of Sortimo of North America

o Hired and trained 15 employees.

o Implemented processes and procedures to run the operations

effectively.

o Forecasted inventory requirements.

o Sourced USA vendors.

o Established logistics for US, Canada, and Mexico.

o Trained distributors on installation procedures.

. Managed key accounts while being responsible for scheduling, assembly,

purchasing, inventory, and on time delivery of all products sold.

o Doubled sales annually to $12 million in 2013.

o Designed equipment packages to be sold nationwide.

o Managed national account relationships with Kone Elevator, WE

Energies, American Residential Service (ARS), BAF, AT&T and

Verizon.

Southern Cross Corp., Norcross, GA

2003-2008

Operations Manager

. Provided operations & account management for the Atlanta Gas Light

contract (major client for Southern Cross

Corp.)

o Responsible for 85 employees and 3 supervisors in 5 states.

o Managed employee safety, quality and production.

o Planned & adjusted staffing as needed to control costs and meet

deadlines.

o Hired and trained new employees.

o Managed customer relations by working with AGL managers and

supervisors.

. Start-up manager for new projects

o Reviewed scope of work and RFP to determine project

requirements.

o Located and set up facilities including equipment and supporting

vendors.

o Hired & trained 60 employees and one supervisor.

o Established relationships with client managers and supervisors.

Operations Manager -

. Provided leadership for day-to-day operations at Southern Cross Corp's

headquarters.

o Supported 300 field personnel with equipment and supplies

covering the USA.

o Directed the R&D efforts and product development for the state-

of-the-art '46 Hawk Laser Leak Detection Search Instrument

(resulted in selection as "One of the 100 Most Technological

Significant Products for 2007" by R & D Magazine).

o Directed operations related to the manufacture and repairs to

the Flame Pack 400 flame ionization leak detection search

instrument.

o Machine Shop Operations

o Inventory, Shipping and Receiving

o Purchasing

o Operations Safety Director

Porex Technologies, Fairburn, GA

1989 -2001

Team Leader/Manager

. Led the medical device and medical products manufacturing departments

to include assembly, injection molding, extrusion and open face

molding.

o Increased production (50%), improved safety (8%), and produced

better quality by designing and installing new processes,

systems, and equipment.

o Improved service and products by initiating continuous

improvement efforts.

o Led multifunctional teams in corrective action responses to the

customer. (Sales, Engineering, Quality, Customer Service and

Production)

o Worked with senior management to establish budgets and capital

expenditures

o Motivated, developed and trained employees in a team atmosphere.

o Scheduled production consisting of 40 products and 52 employees.

. Porex continued:

o Made final disposition on quality issues using statistical

quality control, CPK-process capability and customer

knowledge to make decisions.

o Established FDA and GMP approved online quality control systems.

o Resolved process problems by using root cause analysis,

statistical analysis, design of experiments and hands-on

technical abilities.

Education and Training

. Georgia Southern University, Statesboro, GA

. Degree: Bachelor of Business Administration, Major: Management

. Completed industry related courses to include:

o Leadership

o Ergonomics

o Kiazen

o Six Sigma

o Industrial Engineering

Technology Skills

. Quality Testing Equipment & Quality Systems

. Assembly, Packaging, Labeling

. Porous Plastics

. Ultra-Sonic Welding

. Blending, Vibration

. Extrusion, Injection Molding

. Slitting, Rewinding

. Microsoft Office



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