Jamel Moss

*** **** ****** *.*. Washington DC 202-***-****

acaxij@r.postjobfree.com

OBJECTIVE

My career objective is to support the organization's mission in a

challenging position, where my financial management experience and

professionalism can be fully utilized.

Summary

Mr. Moss is a professional with 3 years of supervisory experience and over

6 years of hands-on financial management within various financial

institutions. Jamel is experienced with personnel matters, training and

monitoring work practices. He has excellent organizational and

communication skills; and is an effective leader. Jamel is self-motivated,

reliable, professional, and competent.

Experience

Feb 2013- Cashier/Bookkeeping Associate, Home Depot (PT)

Current As Cashier/Bookkeeping Associate it is my job to actively

seek out customers and ring them out. It is also my job

to assist with the balancing of the stores on hand cash.

Other duties include but are not limited to:

Assist customers in finding products.

Provide knowledge on a product or find an associate that

can.

Assist customers with applying for a Home Depot credit

card.

Assist customers with returning an item.

Order cash to operate location and prepare bank deposits

totaling over $50,000 daily to be sent to the bank.

Assist with correcting time slips for associates.

Balance the store vault daily.

Accomplishment - To date, I have been recognized twice

for my customer service and once for stopping the theft

of an item.

Oct. 2011- Service Manager, Wells Fargo Bank

Sept.2013 As the Service Manager I was responsible for the

administration and efficient daily operation of a full

service branch office teller line and in the Branch

Manager's absence, the branch itself. This included daily

scheduling, coaching and support of the teller line and

bankers, lending, product sales, including profits and

productivity, customer service, and security and safety

in accordance with the Bank's objectives.

Developed new deposit and loan business; provides a

superior level of customer relations and promoted the

sales and service culture through coaching, guidance and

staff motivation.

Achieved individual and branch sales goals through new

business sales, referrals and retention of account

relationships.

Provided leadership, training and supervision; delegates

day to day operations to the Operations Officer or other

branch personnel.

Attained established Bank and branch goals through active

participation in sales management and officer call

programs.

Participated in community affairs to increase the Bank's

visibility and to enhance new and existing business

opportunities.

Created and analyze management information and reports.

Formulated policies and set targets and ensure they are

met.

Hired, trained, supervised and terminated staff according

to needs.

Handled customer complaints.

Marketed and publicized new and existing products and

services introduced by the bank.

Ordered cash weekly for the branch in excess of

$40,000.00 to ensure that we are prepared daily to handle

the needs of the customers.

Performed daily balancing of the vault cash line up to

$250,000.00.

Completed scheduling so that everyone is in the right

place at the right time for a successful day.

Followed all banking polices as determined by the board

of directors or owners of the bank

Accomplishment - I successfully led my team through 2

audits and was listed as one of the top 10 Service

Managers in the Greater Washington DC area. Ranked

number 4 and then I achieved the ranking of the number 1

Service Manager.

Oct. 2010- Lead Teller, Wachovia/Wells Fargo Bank

Sept. 2011 As Lead Teller it was my job to assist in the day to day

operations of the teller line as well as meet my daily

referral goals and provide excellent service to the

customers. I was also to act as Service Manager during

their absence. This included but was not limited to:

Meeting daily referral goal of 4 products a day by

uncovering the need for a service we provide that the

customer did not already have.

Completed deposits, withdrawals, check cashing, payments

and any other services requested by the customer.

Maintaining an Extremely Satisfied rating of service from

customers by daily coaching of tellers and bankers, as

well as being available to resolve any customer issues.

Daily balancing of my cash line.

Completing monthly operational tasks, to include random

audits of teller cash lines, branch keys and ATMs.

Ordered cash for the branch to ensure that we are

prepared daily to handle the needs of the customers.

Made sure the schedule provided was followed by the

teller team and inform management of any changes that may

need to occur.

Accomplishment - During my time in this position I

successfully led both branches I worked at through their

audits as there were no Service Managers and I assisted

the Store Manager at my latter branch through the merger

of Wachovia and Wells Fargo.

Apr 2007- Teller, Wachovia Bank

Sept. 2011 As Teller it was my job to complete deposits,

withdrawals, check cashing and any other service

requested by the customer. I also had to meet my daily

referral goal. Other duties included but weren't limited

to:

Meeting daily referral goal of 3 products a day by

uncovering the need for a service we provide that the

customer did not already have.

Daily balancing of my cash line

Maintaining an Extremely Satisfied rating of service from

customers by meeting and exceeding all of their

expectations of service during their transactions.

Completing monthly operational tasks i.e: Verifying and

destroying files that have met their retention date.

Accomplishment - During my time in this position I was

recognized for my excellent customer service, maintaining

a score of 80% or better during this time period.

Jan 2007- Cashier/Customer Service Representative, Lowes

Mar 2007 As Cashier/Customer Service Representative It was my job

to ring out customers and ensure they had a positive

customer experience. I also worked the front desk

answering phones. Other duties included but weren't

limited to:

Assisted customers apply for a Lowes credit card.

Solved customer complaints and getting management

involved if it needed to be escalated.

Accomplishment -During my time in this position I was

promoted from a seasonal worker to a part -time worker,

one of only two that were promoted.

Education

Aug 2001- Friendship Edison Collegiate Academy Graduate: High

May 2004 School Diploma

Washington, DC

Sep 2004- Virginia Commonwealth University Major:

Aug 2006 Forensic Science

Richmond, VA

Jan 2009- Strayer University Online

Apr 2011 Major: Business Administration/Finance

Washington, DC

Computer Skills

Microsoft Office; ARGO Operating System; Store Vision

Teller System (SVT); Store Vision Platform (SVP)

Operating System: 3270 (MS DOS)

Excellent references upon request

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