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Sales Customer Service

Location:
Leawood, KS
Posted:
November 13, 2013

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Resume:

Anthony M Tracy

**** ** **** ****.

Kansas City, Mo 64151

971-***-****

acaxcg@r.postjobfree.com

Safety-Kleen Systems Inc. 7/2004 to 3/2013

Market Sales Specialist Portland, Oregon 4/2011 to 3/2013

• Overall responsible for maintaining and growing customer base while meeting deliverable service and

contribution margins for maximum profitability.

• Top 50/500 sales representatives for year over year territory growth in 2012 at 147%

• Effectively manage territory sales growth in industrial, automotive & fleets while working with

national account managers to meet the needs and expectations of all customers.

• Create a territory sales plan including creating leads, target lists, prospecting and setting appointments.

• Track all customer interactions through SalesForce.com and Microsoft Dynamics CRM tools.

Project Field Supervisor Mississippi, Michigan & Illinois 4/2010 to 4/2011

• Manage spill cleanup crews, scheduling hours, organize beginning and ending shift safety meetings,

ordering equipment & supplies, ensure all personal protective equipment is being properly used.

• Liaison between customer and Safety-Kleen with beginning and ending shift meetings.

District Sales & Service Rep. 9-2005 to 4/2010

• Based out of Kansas City this was a Road Warrior position with travel 40-45 weeks annually.

• Assist facility managers with scheduling, routing, training & performing services at customers.

• Perform facility assessments and reporting to district management.

Customer Service Manager Kansas City, Mo 3/2005 to 9/2005

• Manage the service & sales representative team in day to day business.

• Efficiently route the territories for maximum daily productivity.

• Train new employees and current employees on standard operating procedures.

Sales & Service Assistant Kansas City, Mo 7/2004 to 3/2005

• Perform services at customer locations, fill in for route drivers on vacation/sick and ride with drivers

to assist on large routes, train new employees & assist management with any issues needed.

Lazer Tow and Recovery Kansas City, Mo. 4/13/1993 to 7/9/2004

Heavy Duty Wrecker Specialist

• Perform towing of disabled trucks, trailers & RV’s.

• Manage and oversee accident scenes with local law enforcement and EMS to safely recover

wrecked vehicles & equipment.

• Create safety meeting topics and conduct bi-weekly safety meetings as well as training of

new employees and refresher training annually for all employees.

• Create profitable and competitive market pricing.

Skills and Certifications

• HAZWOPER Certified

• Understanding of ISO Compliance and Certification

• Proficient in SalesForce.com and Microsoft Dynamics CRM

• Wreckmaster and Towing & Recovery Association of America Certified



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