David Eckloff

***** *** ******** **** **.

Hernando, MS. 38632

Cell:901-***-****

Email:acax32@r.postjobfree.com

Slot Performance Manger

Forward-thinking, talented technology professional with keen understanding of Slot performance management and operations. Combines strengths in technology planning, operating standards and procedures, and Slot Tech infrastructure to impact cost reductions and resource maximization. Respected manager able to mobilize and lead technical teams of engineers and to achieve company goals and long-term Slot department objectives. Able to maintain and foster effective relationships with top management and company leaders.

Core Strengths

• Systems Design & Implementation • Network Management

• Technology Enhancements • Slot and IT / Capacity Planning

• Hardware / Software Solutions • Network / Data Security

• Database Development • Policies & Procedures

• Staff Leadership & Training • Productivity Improvement

• Budget Development / Administration • Project Management

• Contract Negotiations • Cat5 & Fiber optic installs

• Multiple Operating Systems • Vendor Relationships

• Disaster Recovery Plans

Technical Proficiencies

Operating Systems: Bally's SDS server, IGT smart system, Windows 2003 Server, Windows 7, Windows XP

Servers & Workstations: Bally's Systems, Aristocrat Oasis 360,Dell

Software Applications: Bally's SDS sever, Slot Vendor Software, IGT, Bally,WMS, Aristocrat, Konami

Technical Training

Certificate in Bally's SDS Systems - Horseshoe Casino, Tunica Resorts, MS (2006) IGT Slot Tech Training on problem solving and troubleshooting, JCM Bill validation troubleshooting and repair, Monitor repair and adjustments, Cat 5 and Fiber Optic installation, and Aristocrat Oasis 360 system

Career Progression

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Gaming Tech Manager, Lebanon, OH 2013 to present Challenge: Build solid Slot performance infrastructure system and implement company-wide policies and gaming procedures.

Technical Summary: SDS Player tracking systems and I-smibs for Ohio Lottery. Hired and trained staff for new casino opening. Brought onboard to directly oversee the machine placement, slot file and network of the games. Develops, manages and administers slot technical training on bill acceptors, monitors, card readers and other machine components. Ensures compliance with all applicable laws, policies, and procedures regulating gaming principals including internal and state gaming law requirements.

Slot Performance Manager, Hobbs, NM. 2012 to 2013

Slot Performance Manager

Challenge: Build solid Slot performance infrastructure system and implement company-wide policies and gaming procedures.

Technical Summary: Aristocrat Oasis 360 and Player tracking systems.

Brought onboard to directly oversee the machine repair and performance operation on a 24-hour basis. I also supervise all machine repair personnel, ensuring all activities and job duties are performed according to company, departmental, and state gaming policies, procedures and goals. I have responsibilities that encompass customer service, team relations and profitability.

Performance Highlights: Manages and aides in troubleshooting and repair of slot machines. Removes, moves, installs and /or upgrades slot machines around performance standards. Responsible for keeping inventory of parts and tools necessary for the efficient repair and slot machines at all times. Assists customer’s change or game instructions as requested. Monitors and tracks the slot machine malfunctions, the cause and the parts involved to repair gaming machines. Tracks and records all usage and testing for card reader accuracy and point accumulation totals. Complies with internal controls, policies and procedures. Provides analysis of slot operations and the floor top improve revenue and profit levels. Investigates daily machine variance issues and provides explanations to such instances. Manages the preparation of staffing schedules for department personnel that will assure that guest service needs and labor budgets are met. Reviews daily and monthly systems & financial reports and investigates unusual game statistical fluctuations including unusual actual versus theoretical variations in coin in, win percentages, and drop. Provides written reports to management that explains the fluctuations. Manages excellent relationships with vendors and remains informed of game and related product performance. Develops, manages and administers slot technical training on bill acceptors, monitors, card readers and other machine components. Ensures compliance with all applicable laws, policies, and procedures regulating gaming principals including internal and state gaming law requirements.

Slot Performance Supervisor, Tunica Roadhouse, Ms. 2000 to 2012

Slot Performance Supervisor Technical Summary: Bally's SDS System, CMS, Fast Cash, Easy Pay and Player tracking systems.

Brought onboard to directly oversee the machine repair and performance operation on a 24-hour basis. I also supervise all machine repair personnel, ensuring all activities and job duties are performed according to company, departmental, and state gaming policies, procedures and goals. I have responsibilities that encompass customer service, team relations and profitability.

Performance

Service Technician, Memphis, Tn. 1998 to 2000

Danka Business System (CANON office equipment)

Technical Summary: To service and perform PM

Managed internal workstations, monitored hardware and software purchases/upgrades. Sourced and repaired outstanding technical issues with Canon office equipment and corrected inconsistencies.

Performance Highlights: To service and PM Canon office equipment, computers, printers, fax, and copier machines. Company dropped its line of computers and layoff.

Fitzgerald’s Casino & Hotel, Tunica Resorts, Ms. 1996 to 1998

Slot Technician/Assistant Manager

Slot technical trained on bill acceptors, monitors, card readers and PM's. Guest service first and foremost. And left position to start career with Canon.

Datamax Office Systems, Little Rock, Ar. 1994 to 1996

Service Technician (CANON office equipment)

Technical Summary: To service and perform PM

Was trained to service and repair equipment. State area coverage as dispatched. Had to move on due to contract losses and cutbacks.

Riverfront Hilton, N Little Rock, Ar. 1991 to 1994

Assistant /Front Office Manager

HMS system, Micro's and Hiltron reservation system.

Guest satisfaction and maximize room revenue and growth of occupancy percent.

Holiday Inn, Little Rock, Ar. 1989 to 1991

Night Auditor/ Manager

HMS system, Mirco's and Holidex reservation system. To maximize room revenue and occupancy. Balance daily, monthly, year to date reports.

Education: AAS Electronic Engineering Degree ITT Technical College

Little Rock, Ar. 1994 to 1996

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