Kamrul Ashfakh

**** **** ******, ***** ******, VA, 22044

Phone: 571-***-****, Email: acax28@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Able to instill vision to achieve company goals and surpass production

expectations while maintaining quality, safety, and customer service

integrity through total quality management.

. Successful in creating and implementing strategic plans setting and

administering budgets, and developing improved processes to meet short

and long term objectives.

. Experienced in operations restructuring to address business growth,

reduce cost, and improve service.

. Oversees facility operations to ensure facility requirements are met

within established budget, design plan for facility improvements to

meet production goals and to provide superior customer service.

. Analyzes payroll costs and productivity reports, and implement best

practice improvements.

. Analyzes cost planning and implements industrial engineering practices

to ensure effective cost containment

. A persuasive negotiator with demonstrated experience interfacing with

vendors to secure cost effective contracts.

. Adept at creating and implementing innovative marketing campaigns to

increase revenue.

. Interviews all potential employees, schedules staff, evaluates

performance and makes recommendations for promotions. Able to

establish a team-spirited environment through a positive and proactive

leadership style.

. Trains management in their daily jobs, including how to read profit

and loss statement, cost analysis, and human resource reports.

Empowers managers to make decisions in order to better service the

customer.

EDUCATION

George Mason University, Fairfax, Virginia 22030

Bachelors of Science in Management, Minor in Information Technology

May 2013

GPA: 3.41/4.0

HONORS/AWARDS

National Honor Society for Collegiate Scholars

2010-2012

Attained Academic Full Scholarship

2009-2013

Achieved Dean's list for 2 consecutive years

2009-2010

Business student of the year

2009

SKILLS

*Fluent in Bengali *Microsoft Office Suite (Excel, Word, PowerPoint,

Access, and Visio) *JAVA *SQL *Financial Analysis & Reporting

*Budget & Cost Analysis *Accounts Payable & Accounts Receivable

*Risk Management *Project Management

EXPERIENCE

Starbucks Coffee Company, Washington, DC

Manager June 2007-

Present

. Manage and lead team of 31 employees by coordinating policies and

resources

. Analyze numerical data to identify patterns in business and forecast

opportunities to increase growth

. Problem-solve daily business operations by minimizing inventory and

labor costs while increasing profits through attracting new and loyal

client base

. Time-manage on focusing on quarterly Qaza audits (cleanliness

inspection), monthly rating of overall client satisfaction of

services, and identify daily opportunities to improve operational

functions and performance of the business

. Communicate effectively to team in order to coach, train, persuade,

negotiate, and direct to successfully accomplish the mission and goal

of the company

PNC Banks, Washington, D.C.

Bank Teller June 2012-

August 2012

. Teamwork demonstrated by proactively assisting other branch colleagues

as well as actively participating and contributing during Branch Team

meetings

. Coached the branch team on increasing efficiency of transactions by 5%

. Supported branch in achieving its customer retention, acquisition and

growth goals by 3% by providing excellent customer service, selling

and demonstrating knowledge of products

. Recipient of 2012 Best Customer Service Award

.

Sport & Health Gym, Arlington Va.

Front Desk Manager

June 2007- August 2008

. Assisted in building relationships with members by networking and

providing excellent service

. Conducted financial transactions and some accounting duties

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