S USAN CR I TZ GU T H R I E

**** ******** **

Prospect, KY 40059

501-***-****

acawv8@r.postjobfree.com

Q UAL I F ICAT IO NS SUM MARY

D iversified professional w ith outstanding inte rpersonal skills, proficient

i n creation and maintenance of marketing and technical documentation,

a nd proven ability to meet tight deadlines. Dedicated employee who

consistently exceeds goals and possesses outstanding presentation and

f acilitation skills.

P ROFESSIONAL EXPER I ENCE

Arkansas Blue Cross Blues Shield, L ittle Rock, AR 2009 -

2012

Documentation Analyst

Gather and compile information to produce quality documentation. In terview and

observe SMEs. Lead and participate in workgroups. Organize documentation on

company intranet so easily accessible by users. Serve as effective project team

member and leader. Use effective weekly and daily plan to drive results and

manage time.

C la ims Special ist

Adjusted and adjudicated health insurance claims while exceeding QA and

P roduction bench marks. Processed Walmart ITS Adjustments, Pre-Existing

A djustments, Pre-Existing Review and Pre-Existing CSW Response.

The Pet rus Center, N . L ittle Rock, AR 2008 - 2009

Clinical Research Analyst

M anaged FDA documentation in two clinical t r ials with over 100 participants each.

Windsor Republic Doors, Little Rock, AR 2004 –

2007

M a rketing M an ager

Composed newsletters, press releases, print ads and direct mail pieces for national

manufacturing company with 27 distribution centers. Coordinated and represented

manufacturing company at national and international t radeshows.

Coastal P roperties of NW Florida, Seacrest Beach, F L 2001 -

2004

Realtor ( Independent Contr actor)

Sold, listed and marketed properties.

PD I for Bayer Pha rmaceuticals, Little Rock, AR 2000 –

2001

Pharmaceutical Sales Representative

Marketed th ree Bayer products to physicians and hospitals. Launched new

antibiotic and was a member of number one ranked terri tory. Served as D istrict

T raining Coordinator

U ALR/Arkansas Children’s Hospital, Little Rock, AR

1996 - 2000

Community Development Coordinator

Organized first employee giving campaign raising $75,000. Identified potential corporate

sponsors.

Composed and presented proposals to businesses to obtain new sources of funding.

Researched and w rote successfully funded grant applications Directed local and national

corporate sponsors in f undraising campaigns and events.

ED UCAT ION

Bachelor of Arts, Hendrix College, Conway, AR

C OMPUTER SKILLS

Microsoft: Word, Excel, PowerPoint, Project, Visio, Outlook

A dobe: Photoshop, I llustrator, RoboHelp, AIR, Captivate

Programming languages: HTML

Mul tiple proprietary software programs

PROFESSIONAL DESIGNAT IONS, ASSOCIAT IONS,L ICENSES

• Health Insurance Associate (HIA) - AH IP designation

• Professional Health Insurance Associate (PHIA) - AH IP designation

• American Society of Medical Wri ters

• National Society of Realtors

• Real Estate Salesperson L icensure – State of Florida

a l wri ting graphic artist Presentation Skills Client-

Specification books JOURNALHealthcareaims processing

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