Wilbert Lawson

**** ****** ***** *****

Ft Worth, Texas, US 77539 Phone:-817-***-****/214-***-****

acawrg@r.postjobfree.com

Operations Manager, Seasoned Technical Project Leader

Building people and teams to embrace change while exceeding challenging

operational goals.

Focus on teamwork, agility, creativity, quality, customer focus and

profitability. Motivate and develop workforce to sustain high levels of

productivity.

TECHNICAL & OFFICE SKILLS

.

A+ Certified

FTTP Fiber Certified

RF Technology Certified

Logistics

Net + Certified

Project/Team leadership

Telephony/Wireless Equipment

Computer Hardware Installation and Repair

Microsoft Office Suite

WORK EXPERIENCE

Supervisor Production Manufacturing

June 2013-Novenmber 2013 Flextronics, Ft worth, TX

Job Summary

Supervisor personnel, activities of production department s in

processing materials or manufacturing products in industrial

establishment, of production methods, processes, machines equipment,facilitates layout, and production capacities of each department.

Reviews production orders or schedules to ascertain product data,

products scheduled delivery dates in order to plan department operations.

Plans production operations, establishing priorities & sequences for

manufacturing products, utilizing knowledge of production processes as

well as methods, machine equipment capabilities. Prepares operational

schedules as well as coordinates manufacturing activities to make sure

production quality.

Telecommunications Trainer

August 2012-June 2013 TSI, Dallas, TX

Job Summary

Responsibilities include training field technicians installations. In

addition, training technicians billing and customer care procedures,

computer based simulation. Prepares lesson plans and updates technical

training course materials as required.

Advanced Tech Support

August 2012-December 2012 Sprint Telecom, Ft Worth, TX

Analyzes both routine and non-routine problems with wireless equipment,

software, applications and network performance to identify problems and

root cause in order to recommend corrective actions.

Interst Telecom- Roanoke, TX

August 2011- January 2012 Operation Manager

Job Summary: Manages all aspects of small to moderate scale technology

project(s) Responsible for both stragic direction for day-day management of

field operations. Responsibilities include customer service,planning,

coordinating and organizing a cross-functional teams responsibilities.

Performed personnel activities (hiring, performance appraisals,

terminations, etc.). Developed individual and departmental training plans,

ensured all personnel met company criteria

Maintaing and developing project or staffing budgets and expenses.

June 2001 -July 2010 Verizon Dallas, TX

Manager - Operation -Installation & Maintenance

Job Summary: Provided project oversight for Dallas/Ft Worth, TX, and Ft Ord

CA, solutions in the MDU premise based high speed internet sservices for

installation, maintenance, and construction and logistics of (DSL) (FIOS).

Improved safety of work group, resulting in 4 years with zero safety

incidents.

Exceeded target from 2% - 12% responding to/resolving internal and

external service requests; reduced cycle time included provisioning,

maintenance facilities assignment, and operations, as well as

administration and management of associated network operating systems

complete action plan to ensure monthly metrics.

Delivered training to all personnel; held monthly informational meetings

ability to work effectively and contribute in a process-driven

environment technical support, work order status.

Implemented customer relations management techniques, concentrating on

meeting customer and vendor expectations; exceeded customer satisfaction

objectives by 31%. Led cross functional teams to complete projects within

allotted timeline and budget metrics.Workforce function include dispatching,routing of work track key-performance trends within workforce management,

Responsible network MOPs throughout the DFW metro area: (DPOC) upgrading

T1, Fiber and DS1/3 circuits, various networks switches, DSLAM, wireless

access points, operating systems and applications. Managed all fleet

operations performance and budget metrics: Develop and implement strategy

Develop and manage budgets, ensured overtime -3% of yearly budget; achieved

-5% "no access" rate; maintained 2% trouble calls per month.

Colo.com McLean, VA

October 2000 - June 2001 Project Network Operations Technician III

Job Summary: Managed services 24x7 to provide space, power, cooling, and on-

site services to clients that have established disaster avoidance and

recovery methods and practices;

Liaison for internal and external customers to activate Virginia regional

communications services within its Neutral Optic Center:

Tested and Turned-up circuits for installation of T1, DACS, DS3, OC-3, OC-

12 and 48

Ensured Investigation, resolution and closure of trouble tickets

associated with the installation, maintenance, and construction of network

elements within a center environment. Working knowledge of languages such

as Java or Perl and of C. Signaling, protocols, channel structure, multiple

access, power control, modulation, technical documentation,

troubleshooting, configuring and installation of application software on

Network Elements.

Atlantic Coast Airlines Herndon, VA

October 1999 - October 2000 Logistics Supervisor

Job Summary: Maintance Control, Material Services, Purchasing and Logistics

system resources include: Level of Repair Analysis Accountable for database

management, inventory control, and high level problem solving for regional

airline carrier.

Managed Stock Clerks/Purchasing representatives whose responsibilities

accuracy of customer orders and tracking invoices and parts.

Northwest Airlines Minneapolis, MN

June 1992 - June 1999 Logistics Supervisor

Job Summary: Managed all logistical aspects of critical airline parts

inventory and cargo impacting international airports.[pic]

EDUCATION

A.S., Technical Communications Panhandle State College, Goodwell, OK

August 1986 A.S.

Networking, Devry University, Irving, TX

July 2014 B.S

Project Management Certification, Villanova University, St Augustine, PA

December 2013

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