JAMES ETHAN HUDGINS

**** ** **** *** *** *** ● N Richland Hills, TX 76180 ● 254-***-**** ● acawlu@r.postjobfree.com

PROFESSIONAL PROFILE

IT professional with 2+ years of combined hands-on and on-the-job experience with Cisco IOS, helpdesk,

desktop, equipment support with all ranges of companies, from local to Multi-international. Able to

combine technical and extensive customer service background to recognize needs, analyze possible

solutions, and implement changes in efficient and timely manner. Able to recognize, meet, and exceed

goals on both personal and broad, team-spectrums. Thorough understanding of IT areas, focused on

networking, including network architecture with an emphasis on ensuring network security, resource

availability, and overall network uptime. Experienced in both basic help desk level and higher level

resolutions in multiple hardware, software, and networking areas.

TECHNICAL SKILLS

Software: Cisco IOS, Wireshark, Putty, Active Directory, Microsoft Office Suite 2003, 2007, 2010, 2013,

Adobe Acrobat Pro X, McAfee, McAfee Endpoint Encryption

Operating Systems: Windows 2000, XP, Vista, 7, 8, Windows Server 2003, 2008

EXPERIENCE

Help Desk Analyst March 2013 - Present

AIG - American International Group, Fort Worth, TX

• Responsible for a wide range of first level resolutions and troubleshooting for software and

hardware including, but not limited to: Windows XP, Windows Vista, Windows 7, OS X, McAfee

antivirus, McAfee Endpoint Encryption, VPN solutions via Neoteris and RSA token assignment,

VPN solutions via AT&T Netclient, Microsoft Office 2003/2007/2010, Citrix XenDesktop, Citrix

WYSE terminals, hardware support, application installation, LAN and WLAN network

troubleshooting, Active Directory account management, and many proprietary local and web-

based applications.

• Responsible as a team member for coordinating and managing over 65,000 users in Active

Directory across 9 Domains, with dozens of differing group policies related to OU's and their

application use.

• Responsible for the maintenance of sensitive information in an international financial institution,

which services millions of customers.

• Worked with other first level Help Desk analysts to coordinate ticketing procedures, and if

necessary, pass them on to higher level teams for resolution.

Cisco Lab Work (Daily) August 2012 -

Present

Tarrant County College - Northeast Campus, Hurst, TX

• 300+ hours of lab time completed, working in the state-of-the-art Cisco lab at the Tarrant County

College Northeast campus.

• Comprehensive case studies completed implementing IGP's RIP, EIGRP, Multi-area OSPF

over PPP, HDLC and Frame Relay multipoint, point to point, and point to point configurations in

both IPv4 and IPV6.

• Implemented best practice design and advanced routing such as traffic shaping, route filtering,

summarization, and authentication.

• Work included extensive experience in both proprietary and industry standard technologies,

including but not limited to: HSRP, Distribution Lists, Route Maps, Prefix Lists, Offset Lists,

summary routes, route update authentication in RIP/EIGRP/OSPF, AAA, Radius, NAT (including

NAT/PAT, NAT Overload), ACL's, VPN's, GRE Tunnels, and various transition methods for

incorporating IPv6 into existing networks.

• Analyzed pre-existing configurations in troubleshooting labs, and implemented best-practice

solutions to networking problems based on our experience.

• Extensive work with Switching technologies, including 802.1Q, Rapid PVST, VTP, Port Security

configurations, Etherchannel configurations, Inter-VLAN routing, Vlan's, SSH, and deep

experience with Layer 3 switching, and their uses in an Enterprise network.

• Combined the use of logging and debug commands to analyze networking issues and work

towards implementing solutions.

• Used Wireshark to get a more granular view of network traffic passing through networks, and

provide a better understanding of network protocols, packet formation and contents, and the

behavior and output generated by traffic.

• Currently working towards a CCNP and all relevant technologies, including Route Redistribution

between different routing protocols, Route Maps, Offset Lists, and Prefix lists, MPLS,

IBGP/EBGP, as well as advanced EIGRP and Multi-area OSPF topics.

• Made use of TCLshell commands for network confirmation and troubleshooting purposes.

• Utilized Policy Based Routing to meet operational objectives and optimize performance and

network efficiency.

EDUCATION

Intended: Cisco Certified Network Professional, May 2014

Tarrant County College, Hurst, TX

Cisco Certified Network Associate, August 2013

Tarrant County College, Hurst, TX

Bachelor of Music Education, May 2009

Texas Tech University, Lubbock, TX

AWARDS

Cisco Netriders Competition 1st Place Statewide, Round 1, 2013

REFERENCES

Neil Brooks, Cisco Academy Instructor Hurst, TX

817-***-****

acawlu@r.postjobfree.com

Kourosh Behzadnoori, Cisco Academy Instructor Hurst, TX

817-***-****

acawlu@r.postjobfree.com

Paul Mitchell, Locations Manager Woodward, OK

580-***-****

acawlu@r.postjobfree.com

*Non-technical résumé and references available upon request

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