James

Whitfield

_

** ****** ******* **. *********, NJ. 08302

Cell: 856-***-**** acawj3@r.postjobfree.com

Professional Summary

Detail oriented professional with several years management experience applying product knowledge, business,

marketing, customer service, retail sales, and human resource skills to achieve and exceed business expectations.

Areas of Expertise

Optical Retail Sales

Technically Proficient

Customer Service Management

Inventory Control And Purchasing

Insurance Billing

Optical Software Training

Multiple Location Management

Career Experience

Floating Optician 2011 – Present

Maintaining optical management for three companies with multiple locations, performing all duties including,

dispensing, Insurance billing, Optical software training, Customer service training, and Inventory purchasing.

Optical Business Manager 2009-2011 South Jersey Eye Associates Bridgeton, NJ.

Responsible for Optical retail business development and maintaining in-house software applications. Developed bar

coding system for ophthalmic products to increase efficiency, and loss prevention. Responsible for acquiring state of

the art technologies for improving government standards. Developed employee training program. Created accounting

structure for sales and cost of goods analysis. Implemented Electronic Medical Records compliance mandated through

federal Medicare guidelines.

Optical Management Consultant 2000-2008 Medical System Solutions. Glassboro, NJ.

Independent consultant specializing in repair and development of existing free standing medical practices. Services

included, new location acquisition and development, financial and operational analysis, personnel training, inventory

management, contract development, and ongoing operational support. Major clients included firms in California,

Pennsylvania, and New Jersey. Additionally, authored several articles on managed care and personnel hiring practices

for national trade magazines.

Business Manager 1995-2000 Soll Eye Associates, Philadelphia, Pa.

Responsibilities included, financial and operational support for multi location ophthalmology practice, working with

resident interns to familiarize them with medical practice operations, created business models for determining

profitability and cost reduction based on business forecasting developed software for networking and modernizing of

all optical locations, led contract negotiations with local hospitals, resulting in addition of practice provided services as

part of an employee benefits program while generating increased patient flow and revenue for the practice.

Previous Positions Held

1987-1995 Pearle Vision – Multi Unit Eyelab Manager

1982-1987 Piling Surgical Instruments – Ophthalmic Product Marketing Manager

Education

1999 -Concordia University Bachelor Of Science Degree- Management

References available upon Request

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