ANNE ATHANS

** ****** ***** ( Cary, IL *****

Home: 847-***-****( acawgy@r.postjobfree.com

(http://www.linkedin.com/pub/12/44/204

SUMMARY

o Highly organized, detail-oriented professional with over 25 years of

experience in Customer Service and Purchasing: high level of

integrity; leadership skills and exceptional customer service

skills; adept at developing and maintaining processes & procedures

which improves accuracy & efficiency to meet and/or exceed

organizational objectives; inventory management that included

scheduling of shipments for over 1000 components both locally &

Internationally; negotiated vendor costs to increase company

profitability (re-organized vendor contracts that enabled the

company to save over $400,000.00/year); strong background in

standardizing and facilitating ISO certification. PLS, USa, KanBan,

80/20 familiarity; Seasoned Buyer/Production Planner.

PROFESSIONAL EXPERIENCE

NORTHERN CHICAGO, IL.

Buyer/Planner -July 2010 to Current

Process orders for over 3000 components; Provide daily follow up on

component status and delivery; Responsible for reporting/logging cost

increases and decreases; Obtain quotes for current and new parts;

Negotiate costs with suppliers; Production scheduling; MRP review; Assist

in new product launch by providing costs, lead times and ensure parts are

on time with delivery; Compliance folders; Maintain/update KanBan card

system; Update and provide various reports monthly.

. Establish and maintain professional strong relationships with suppliers

. Provide cost effective solutions to decrease costs and increase

company profitability

. Continuously providing ways to simplify and improve in processes.

. Place orders on a daily and follow up on orders to ensure on time

delivery

. Continuously providing cost savings by negotiating with current and

new vendors

. PLS, USa, KanBan, 80/20 familiarity

. Train new employees

. Work closely and assist various departments daily

. Assist in new product setup and launch

MARANTEC AMERICA

GURNEE, ILLINOIS - 2005 - 2008

Purchasing Supervisor/Senior Buyer -October 2007 to June 2008

Provided daily reports on component status and delivery; responsible for

reporting cost increases and decreases; successfully negotiated with

International and local suppliers which led to increased profits for the

company; trained employees on JD Edwards software; Provided detailed

inventory reports for executive management; Collaborated with IT on

maintenance and JD Edwards updating; Worked with Quality Control to

provide timely resolutions on issues.

Purchasing Agent -November 2005 to October 2007

Negotiated vendor pricing and expedited shipments; inventory control;

responsible for ordering and scheduling oversea shipments and cost

control for international suppliers; ensured delivery dates on open

orders; worked with Quality Control to provide timely resolutions on

issues; created processes and procedures; assisted with product launches.

. Reorganized high-end commodity contracts to obtain over

$400,000.00/year cost savings

. Negotiated with International and local vendors

. Created policy and procedure training reference book

. Generated income for company by suggesting to sell scrap metal

. Worked with International vendors to use our preferred freight

carrier and in turn, company received freight discount which saved

$1000.00s of dollars annually

DEXTER MAGNETIC TECHNOLOGIES, INC. (ISO 9001 Company)

ELK GROVE VILLAGE, ILLINOIS - 2002 - 2005

Customer Account Representative/Sales Support

Analyzed, prepared and processed quotes and orders in Epicor Vantage

System; negotiated with vendors to ensure best pricing; responsible for

inventory control; provided cost effective solutions to customers;

assisted management with weekly reporting; responsible for daily

acknowledgements; created and processed RMA requests; worked with Quality

on a weekly basis to review current processes and procedures and provided

suggestions/solutions for improvements.

. Assisted company in successfully obtaining ISO Certification and

helped maintain certification

. Averaged 25 emails, 25-30 phone calls and 6 mail correspondences on

a daily basis with a 98% closure rate by the end of same business

day

THERMOMEASURE TECH

MT PROSPECT, ILLINOIS - 2001-2002

Customer Service/Sales Support

Represented/supported 50 representatives; responded to customer inquiries

via phone, email, and written correspondence; provided status of orders,

quotes, and follow up calls; provided weekly updates to the regional

areas with open/pending orders; provided certified drawings when needed

to confirm specifications met customer's approval & expectation;

proofread acknowledgements; responsible for customer satisfaction-follow

up calls; provided weekly updates of orders and shipments; sent new

product literature to customers.

. Assisted with the transition of the company's move to Texas by

creating and providing detailed documentation regarding job

responsibilities

. Established and maintained a respectful and confident work

relationship with representatives and customers

3COM CORPORATION (Formerly U.S. Robotics)

ROLLING MEADOWS, ILLINOIS - 1996-2001

Customer Relations Specialist III

Represented all executive offices (including office of the President and

CEO) when addressing, resolving and following up on escalated customer

issues; coordinated weekly Quality Assurance meetings with upper

management to address weekly issues and provided corrective action plans;

responded to customer concerns by fax, e-mail, letter, survey, voicemail,

internet and live queue; responsible for tracking reoccurring issues and

provided corrective action plans; authorized and processed product, phone

and shipping reimbursement; responded to legal, Better Business Bureau

and Attorney General written correspondence; trained new employees;

assisted manager by overseeing the department in her absence;

investigated issues and provided resolution before initial call back.

. Created and implemented a cost effective phone reimbursement

process to eliminate existing duplicate reimbursements

. Created a standard refund/reimbursement form that was used by

various departments

. Earned and received Employee of the Month, out of 12,000 employees.

. Created/organized processes and procedures for the start up of the

Customer Relations Department

SKILLS

Typing 65 WPM

Lotus Notes; Outlook Express; Microsoft Word/Excel; Microsoft Excel;

Adobe Acrobat

o Scopus; Access; Clarify; Vantage; AS/400-MAPICS; JD Edwards

BUSINESS REFERENCES

"EXCEPTIONAL TOP-PRODUCER, HIGHLY RESOURCEFUL, SELF-STARTER, EXTREMELY

MOTIVATED, TRUSTWORTHY, FRIENDLY Anne and I first met at Dexter Magnetic

Technologies. She was working in inside sales at the time while I was

running the manufacturing operations. After years of witnessing her

accomplishments firsthand, I wished I had someone of her talents and

personality working for me. Some years later, after I had left Dexter, I

was hired on as Director of Operations for Marantec America. Marantec had

a new MRP system recently installed and a need for an organized,

motivated go-getter to run all of purchasing. I called Anne and made her

an offer, knowing she wasn't trained in procurement. Anne quickly learned

the new MRP system and took a crash-course on running a purchasing

department. In her first 4 months on the job, Anne and I worked together

on a project that reduced inventory turns and total dollars by nearly

40%. Soon thereafter she reduced our product costs by restructuring

vendor contracts. Not satisfied, Anne then went after sea freight

companies to reduce our freight expenses. Tireless, thorough, unlimited

capacity, funny, kind and tough too. Best staff employee I ever had.

Patrick Irwin - March 12, 2009 - Director of Operations, Marantec America

- Linked In Recommendation

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