Lawrence Giuffre

*** ****** ******

West Hempstead, New York 11552

516-***-****

acawf6@r.postjobfree.com

Professional Experience:

American International Group, Inc. New York, NY

**** - ****ent

Project Manager, AIG Reinsurance Division

2011 - Present

. Manage assigned projects to support business unit operations.

. Analyze and estimate project feasibility, risks, cost, time, and

resources.

. Coordinate with Management, external vendors and other stakeholders

for successful delivery of projects.

. Develop business requirements in conjunction with the appropriate

groups to design and implement solutions.

. Ability to manage globally dispersed teams to achieve common project

goals and objectives.

. Manage day to day communications with the project team and key

stakeholders.

Service Delivery Director, Chartis Field Operations

2006 - 2011

. Direct activities of Policy Issuance Service Center consisting of 60

employees for New York / New Jersey Regional Profit Centers.

. Effectively interact with Profit Center Managers and Underwriters to

ensure timely and accurate issuance of policies and endorsements.

. Resolve issues, expedite rush items, and assist Service Center

Managers and Team Leaders with complex deals and sensitive accounts

providing direct support to the underwriters.

. Establish formal communication process via meetings with Underwriting

Profit Centers to review production goals/results and develop action

plans as needed.

. Manage and develop Service Center Staff. Conduct formal performance

appraisals and salary reviews for staff.

. Complete and analyze staffing models to determine resource needs.

Operations Manager, American Home Excess Casualty

2004 - 2006

. Managed Policy Issuance Service Center for Excess National Accounts,

Global Energy, and Real Estate and Financial Institutions Divisions.

. Managed staff of 10 Underwriting Assistants responsible for issuing

policies and endorsements.

. Responsible for coding and billing of policies within 72 hours after

they are bound.

. Directed Performance Management Program for Service Center Employees

by reviewing scorecards and translating yearly results into

performance appraisals.

. Reviewed Work Tracking System each day to monitor policy issuance/

endorsement progress and adherence to corporate goals for timeliness

and quality.

. Communicate with Underwriting Assistants and Underwriters as needed to

follow-up on outstanding items.

. Managed 120 day pre-renewal preparation process for expiring policies

including file pulls, loss run completion, attaching outstanding

endorsements, and preparing non-renewal letters in states that require

manual letters.

Director of Operations, AIG Construction Risk Management Group

2000 - 2004

. Directed and monitored all operations, human resource functions,

operating budgets, and administrative needs for 4 claim offices

totaling 120 employees.

. Acted as liaison between Divisional Management and Human Resources on

all issues including promotions, employee training, and disciplinary

issues.

. Managed salary budget and salary increase recommendations for all

Divisional employees.

. Prepared monthly Staffing Model, making appropriate recommendations

for staffing adjustments including permanent and temporary employees.

Director, AIG Claim Services, Administration

1998 - 2000

. Performed audits of claim payment service centers for adherence to

AIGCS Operational Guidelines in preparation for internal audits.

Project team member in development of Operational Guidelines.

. Developed disaster recovery/business interruption plans for regional

sites.

. Managed equipment ordering and inventories for computers, cellular

phones, and pagers for employees nationwide.

. Managed the building and office services staff for 400 employee

facility in Parsippany, NJ (mailroom, security desk, internal moves,

and training center).

Assistant Manager, Cash Management Operations

1992 - 1998

. Established and managed information resource center providing payment

documentation and information reporting for management, regional

sites, and internal audit. Supervised 14 people.

. Coordinated all records management functions including digital images,

microfilm, file room management, and archived documents.

. Managed floor renovation project to consolidate 65 employees from

three buildings to one location.

Accounts Payable Supervisor

1988 - 1992

Education

Bachelor of Arts- Communications and Broadcasting, October 1987 - C.W. Post

College, Greenvale, NY

Certified Project Manager, July 2012 - Project Management Leadership Group

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