Kenneth W. McLean

*** ***** **** **.

Salem, New Hampshire

603-***-**** Home

603-***-**** Cell

acaw8w@r.postjobfree.com

Skills and Qualifications:

.

. Extensive knowledge in troubleshooting and repairing electronics

to component level in power supplies, amplifiers,

microprocessors, video, servos, RF, DSP, PCM and more.

. Certified and accomplished in fine pitch soldering techniques

for SMT and through hole.

. Ability to operate laboratory test equipment such as

oscilloscopes, signal generators, RF generators, distortion

analyzers and DVM's.

. Competent at reading schematic layouts, mechanical drawings and

BOM's.

. Skilled in the breakdown and re-assembly of chassis and

mechanisms.

. Proficiency in Windows applications (Word, Excel, Power Point

QuickBooks, etc.).

. Expertise in the repair of Amplifiers, RF Tuners, TV, Microwave,

Computers, CD players, DVD Players, Mini Disc drives,

Telephones, and various tape drives.

. Practical experience of electrical codes and installations.

. Manager, supervisor, mentor and friendly team mate to all

associates.

Employment:

2012. Supervisor and Electronic Technician; Equity International, North

Reading, MA.

Scheduled and prioritized work for technicians on a daily basis.

Addressed customer questions and complaints. Interfaced with

the engineering department on test procedures, design problems

and proto-type units. Interviewed and administered bench tests

for new applicants. Trained and assisted technicians with

repairs. Processed annual performance reviews.

Repaired ROTEL, CLASSE and B&W home theatre products.

Troubleshooting and parts replacement to component level.

Firmware uploading. Trained new technicians. Answered

technical questions for service personnel, dealers and

customers.

2003. Electronics Technical Advisor; Circuit City Stores, Billerica,

MA.

Supervised up to 40 technicians in the repair of video, audio,

and computer products with an emphasis on quality, and cost

reduction. Evaluated multiple claim reports and provided

feedback to technicians who had problems identifying common

repairs and missed opportunities with factory updates.

Monitored high dollar part orders for possible overuse of parts

and incorrect diagnosis. Trained and assisted technicians with

repairs. During this 2-year period the Billerica service center

improved 3.5% in quality to achieved number 1, and 15% in

Cost to achieve top 3, out of 17 centers.

2001. Master Electronic Technician; Circuit City Stores, Billerica,

MA.

Troubleshooting and repairing consumer audio and video

electronics to component level. Brand names included Aiwa,

Alpine, Blaupunkt, Bose, Carver, Denon, Fisher, Harman Kardon,

Hitachi, JBL, JVC, Kenwood, MTX, Onkyo, Panasonic, Philips,

Pioneer, RCA, Sharp, Sony, Technics, Toshiba, Yamaha, Zenith.

. Consistently placed in the top 10% of technicians in company

monthly rankings.

. Go-to person and called upon to repair units for other

technicians.

. Trained apprentice technicians on company procedures and repair

techniques.

. Received monthly awards for quality, production, low parts cost

and teamwork.

. Bench tested new applicants.

. Maintained files and factory updates.

1995. Electronic Technician & Product Support; Cambridge Sound Works,

Newton MA.

Repaired consumer electronics including models manufactured in

house. Helped customers over the phone to solve hook-up

problems, diagnose component failure, and answer questions.

Worked with engineering to advance products.

1995. Manager and Electronic Technician; Tops Electronics, Haverhill

MA.

Education:

1983-1985 University of Lowell, Electrical Engineering

1983. Electronics Certification, North East Vocational High School

Certifications:

Circuit City Leadership Lab, CCS, Richmond, VA

Circuit City Assessor of Tech Skills, CCS, Chicago IL

Circuit City Assessor of Solder Skills, CCS, Tampa FL

Alpine, JVC, Matsushita, Pioneer, Sencore, Sharp, Sony, Toshiba

and more.

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