Long Tang

**** ********** *** **

Houston, TX ***82

acaw6l@r.postjobfree.com

Highly-dedicated IT professional with a successful track record in troubleshooting and

resolving IT issues and concerns. Team player with a positive, can-do attitude. Personable

and friendly with the ability to work both independently and collaboratively with team

members and management. Passion for helping co-workers and clients with IT problems.

TECHNICAL SKILLS

Networking

Servers, Hard Drives, Memory Sticks

Hardware/Software support

SAP

Photoshop

Word

PowerPoint

Excel

Outlook

Troubleshooting

Fluent in Vietnamese

Type 40 wpm

EDUCATION

Associate of Applied Science in Network Systems Administration

ITT Technical Institute Houston, Texas Jun 2013

3.67 GPA

PROFESSIONAL EXPERIENCE

Comcast Houston, Texas

Comm. Tech III Jan 2013 – Present

Work independently in customers' homes and outdoors to install XFINITY products and

services

Troubleshooting and repair reported issues

Maintain and configure home network

Educate and provide superior customer service

Re-work or create new telephone line inside the home

Hewlett Packard (HP) Houston, Texas

IT Tech II (Contract) Jun 2012 – Jan 2013

Tested and defragged hard drives and memory sticks

Received and dissembled servers, enclosures, chassis, shock racks, and 3 PAR cabs

Determined if any servers and hardware were salvageable

Keyed in inquiries of all hardware and servers to HP inventories

Used operations applications, e-mail, Microsoft Office, and SAP

Accumulators, Inc. Houston, Texas

Quality Control/ Help Desk Nov 2011 – Jun 2012

Diagnosed and fixed any issue with office computers

Installed and updated software and hardware

Set up and tested equipment, calibrated instruments, and repaired defects, as well as

recorded data

Used devices include micrometers, calipers, and alignment gauges

Verified all hydraulic accumulators and components are to blueprints or drawings

Entered data collected from all non-conformance equipment

Scheduled freight deliveries and coordinate designated destination

Wal-Mart Stores, Inc. Sugar Land, Texas

Operations Assistant Manager Jan 2005 – Sep 2011

Budgeted/forecasted and assessed economic trends and demographic information

Entrusted with making area-specific merchandising, operations and people development

decisions

Generated ideas to increase sales and profits

Educated associates on ways to reduce losses and controllable expense

Maintained company financials and monitor all daily transactions

Oversaw flow and inventory of backroom merchandise

Trained and demonstrated customer service

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