DELAINE EUSTACHE

*** ****** *** ***** #***, West Palm Beach, FL 33401

561-***-**** acavx9@r.postjobfree.com

CAREER PROFILE & HIGHLIGHTS

Versatile, dedicated and bi-lingual (English and French Creole) professional is seeking rewarding opportunities in the

healthcare industry where extensive supervisory experience and robust medical education can be combined to make a

positive impact on the organization’s bottom line. Extremely organized, with proven ability to handle multiple projects

simultaneously. Transfer key company information seamlessly from senior management to peers and provide exceptional

customer service. Consistently lead teams to superior results well beyond organizational expectations.

Qualifications include:

Anatomy and Physiology Health Care Settings Facility Billing

Disease Processes Health Care Payers Keyboarding

Surgical Procedures Procedure and Diagnosis Coding Word Processing

Life Cycle of an Insurance Claim Reimbursement Systems Office Management

EDUCATION

Ultimate Medical Academy Tampa, FL

Medical Billing and Coding Diploma 2012

Palm Beach Community College Lake Worth, FL

Education & Nursing Curriculum 2003

KEY MEDICAL SKILLS

ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM

CODING SKILLS

Health insurance claims processing, medical office procedures including scheduling

ADMINISTRATIVE SKILLS

appointments, verifying insurance, collecting co-payments, payment posting, office

management, computerized billing and coding and customer service

Medical Terminology, Anatomy and Physiology and HIPAA

MEDICAL COURSES

Electronic Medical Records (EMR/EHR), Microsoft Office, Word and Excel,

COMPUTER SKILLS

MEDISOFT proprietary software, data entry, QuickBooks, spreadsheets, and 10 key

Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04,

CLAIMS PROCESSING

Worker’s Compensation and managed care, including: HMO, PPO and POS

EMPLOYMENT HISTORY

Linens-N-Things W. Palm Beach, FL

Cashier and Salesperson 2004 - 2005

Increased opportunities for repeat sales through providing outstanding customer service, assisting in locating

products and answering all questions succinctly.

Established and maintained outstanding relationships with customers, consistently earning repeat business.

Transacted numerous customer cash and debit purchases quickly and accurately, while providing

outstanding service as the first point of contact with the public.

Brandsmart USA W. Palm Beach, FL

Head Cashier/Greeter Supervisor – Employee of the Month 2005 - 2011

Provided outstanding customer service setting a model example for all employees, leading to fast-track

promotion to head cashier.

Led and trained all cashiers in daily duties, ensuring fluid operations and consistently outstanding

productivity in line with company policies and procedures.

Assigned for the process of the Brandsmart USA Consumer credit card financing.

Handled high volume of cash, answered customers’ questions and resolved complaints.

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