**** ***** ******

Rochester, New York ***** 585-***-****

acavqz@r.postjobfree.com Quincy J. St. Louis, MCSA, MCP, Security+,

Network+

Objective Network Support Technician seeking opportunity.

Certifications held include (EFI certified, Konica

Minolta Certified, Microsoft certified systems

administrator, Security+ and Network+). Excellent

problem solver, friendly - with a reputation for

high-energy work ethic and commitment to customer

service.

Experience 2009--Present ESL Federal

Credit Union Rochester, NY

Network Support Technician

Ensure that the ESL PC and Winterm devices are

stable and available to support members and

internal business units at all times:

. Provide technical support for all PC, Winterm

and other PC related equipment and devices.

Troubleshoot complex problems

. Ensure that all PC and Winterm devices operate

at peak performance and that key devices are

properly backed up, maintained and electronically

secured (anti-virus, critical patches, etc.)

. Schedule changes in accordance with Change

Management policies and procedures

. Provide 24X7 production support on a rotating

basis. Provide second tier support to Help Desk

specialists and assume responsibilities for

escalated work orders. Back-fill Help Desk

specialists when resources are low to ensure calls

for assistance are answered within stated service

levels

. Perform onsite repairs to PC and related

equipment as needed

. Support and maintain workstations at business

continuance site

Ensure standard and proprietary applications on

host systems and workstations are reliable,

perform appropriately and are maintained at

current version levels:

. Provide technical expertise toward the

installation, configuration, testing and

maintenance of applications

. Troubleshoot and resolve problems

. Administer host systems and keep them at current

security levels after properly testing for

compliance

. Maintain prescribed rotation of reliable server

backups to disk and tape and ensure the ability to

restore through periodic testing. Utilize imaging

technologies to ensure bare-metal restoration

capability of key systems

. Take ownership of projects assigned by the

Network Servises Supervisor

. Maintain host systems at business continuance

site

Provide collateral support for Telecom Analyst

related support activities as needed. Maintain

current and sufficient levels of knowledge to

effectively:

. Provide Tier I technical support for all

telephone circuits and devices

. Provide technical support for ATM circuits and

telecommunications equipment

. Ensure that all telephony servers operate at

peak performance and are always properly backed up

. Assist with the installation, maintenance, and

troubleshooting of low-voltage cabling.

. Provide Tier I cellular and smart phone support

for functional and operational issues.

Ensure that strong partnerships exist with all

internal clients and external suppliers:

. Approach each client interaction with the intent

of providing exceptional service

. Provide technical consulting on PC or network

related issues

. Work effectively with suppliers

2008-2009 Time Warner Cable

Rochester, NY

Technical Operations Specialist

Work with other departments, ISPs, or business

partners to resolve problems as quickly and

efficiently as possible. Successfully meet or

exceed TWC's call performance metrics including

call monitoring and agent call statistics.

Generates sales by utilizing bridging. Completes

summary reports of activities, timely completion

of repair order paper work and opening, updating

and closing Remedy trouble tickets. Strong working

knowledge of all Windows Operating Systems.

Knowledge or Apple/Mac Operating. Ability to

identify and troubleshoot computer/cpe

(HD/TV/Telephone) problems, hardware/software

problems, and networking issues: TCP/IP, routing,

DHCP, DNS. Strong analytical and problem solving

skills.

2006-2008 Info Advantage

Network Administrator \Desktop Support Specialist

Manage local and remote servers (24)

Manage 400+ remote\local desktops

Manage 200+ remote\local laptops

Image Laptops and Desktops with Acronis imaging

software

Configure Laptops\Desktops to use existing

wireless connection

Troubleshoot and repair Desktop\Laptop\Server

hardware and replace parts as needed.

Backup new user and existing user data to server

to create redundancy

RMA bad parts (laptop, server, desktop) that are

under warranty

Keep track of inventory

Troubleshoot and fix end user issues & computer

systems. (apps, programs etc)

Experience with Symantec backup exec and VERITAS

software

Implement plan to backup remote servers using the

necessary remote agent.

Experience with exchange server 2003 (Backing up

exchange Information Store and restoration of

individual mailboxes)

Experience with IIS (Dreamweaver), and setting up

VPN'S and Web servers.

Active directory experience

GPO (group policy) experience

Configure Mobile phones (Treo, IP) to Use outlook

web access.

Troubleshoot connectivity issues with mobile

phones.

Update software on phones as needed

Troubleshoot remote site connectivity issues

Travel to remote site if issue cannot be resolved

remotely

Configure routers at remote sites.

Establish secure VPN connection back to main

office

Projector experience

Setup video conference to remote sites (four sites

simultaneously) using broadband connection

Configuring AS\400 clients

Configuring Lotus Notes clients

Configuring Citrix clients

2003--2006 Eastern Copy

Products Rochester, NY

Network Technician\Integration Specialist

Provide solutions to printing issues (various

applications, quark, adobe distiller, adobe

illustrator, Microsoft office etc)

Setup various operating systems (OS) to print

Unix, Novell, Mac

Troubleshoot print controllers and various print

queues

Troubleshoot computer systems and determine issue

and replace parts as needed

Setup small business networks which consisted of

Microsoft small business server and Linux file

server (Samba server)

Setup wireless printing (using Linksys Access

point)

Setup customers with paperless faxing (incoming

faxes are routed to specified directory on the

network, email or Ftp server)

Configure incoming faxes to be forwarded to Email

or Ftp server

Configure copier to scan to Folder, Email, FTP

Demonstrate to customers all scanning and printing

methods mentioned above.

Use Cygwin and Tera Term to write code to Copier

HDD

Assist administrator in adding systems to the

domain

Provide support to various end user issues

Research issues and provide solution to end user

Travel to customer site whenever issues could not

be resolved remotely

Keep track of inventory and provide count to upper

management

Computer -

Related Education Intro to networking

Data communication and networking

Microsoft office 2002

Building and Maintaining the PC

Technical writing

Education/Certifi 2007-current Empire State College Rochester, NY

cations Currently working on B.S. in Management

Information Systems. 12 credits remaining

AAS in Computer Information Systems from Monroe

Community College

Network+ certified

Comptia Security + Certified

Microsoft server 2003 certified (MCP )

Microsoft Certified Systems Administrator (MCSA)

(New Horizons, Rochester NY) Configuring Windows

server 2008 active directory domain services

(New Horizons, Rochester NY) Certified Ethical

Hacker (CEH)

(New Horizons, Rochester NY) Citrix presentation

server 4.5

(Simpana's headquarters in NJ) Commvault

administration for simpana version 8.0

Skills \Protocols Working knowledge and hands on experience with DNS

DHCP,VPN, WINS, RRAS, experience

Hands on experience with Terminal services

VSS and NBackup experience (previous version

software)

Hands on experience with WSUS, SUS and the GPO's

that apply

Remote Administration, VNC, experience

Integration of Windows OS with Linux OS

Vmware experience in Linux (Suse Linux 10.2)

Contact this candidate