NICOLE HANDEL

*** ***** **. *** **, MONACA, PA **061

HOME: 724-***-**** acavgm@r.postjobfree.com

Profile

Experienced customerExcellent multi-tasking and

organizational abilities allows for fast paced and steady

workflow.

CAREER OBJECTIVE

Obtain the Psychics and Tarot Readers Work at Home Phone & Online Chat position.

Qualifications summary

Accounts Payable/Receivable Customer Service

Data M

Entry - Average 75-85 WPM icrosoft Office Professional

Adminis A

trative Support dobe Reader and PDF Creator

Records E

Maintenance ntry Level Technical Support

Manage T

ment raining

Experience

LSI Title Agency Coraopolis, PA 11/2010-Present

Client Relations Specialist

Continue duties as Escrow Officer while acting as a point of contact to resolve a wide range of situations.

Interact with refinancing borrowers and mortgage lenders to field title commitment and closing questions.

Take ownership of escalated files to ensure satisfactory resolution.

Manage and complete emails and system comments in shared group mailbox folders.

Offer excellent customer service to aide in the retention of market share from our client.

Review title commitments and borrower files to ensure the ability to proceed with the refinance process.

When available, ensure signing agents receive the necessary paperwork to conduct transactions on behalf

of the company.

Conduct one on one training sessions.

Escrow Officer 12/2009-11/2010

Process scheduling requests while providing important appointment information to closing agents.

Assist in updating refinance commitment effective dates, tax information, and lien payoffs.

Provide basic technical support to closing agents in regarding the secure website and printing documents.

Responsible for properly completing and distributing emails in 20 group mailboxes.

Rels Abstract Pittsburgh, PA 08/2008-11/2009

Title Assistant

Responsible for reviewing and filing vendor invoices.

Finalize policies in database for client preparation.

Enter and update client information to prepare policies for distribution.

Analyze incoming title work from vendors and deliver to correct departments.

Complete file cancellation requests.

Manage report update requests to be examined by vendor liaisons.

Verizon Wireless Cranberry, PA 01/2007-02/2008

Customer Service Representative

Worked with customers to alleviate billing concerns.

Assisted customers with upgrading price and data plans.

Completed equipment and accessories orders.

Administered tier I technical support of cellular devices and accessories by walking customers through

various steps to diagnose and resolve.

Maintained a minimum of 40 customers taken care of each day.

Wilson’s Leather Monaca, PA 08/2004-01/2007

2nd Assistant Manager

Utilized sales abilities to provide superior customer service to consumers in choosing products to fit their

needs.

Coached new employees on store policies as well as helped others build sales and customer service skills.

Responsible for reviewing and coordinating staff schedules.

Prepared cash reports, deposits and merchandise orders.

Processed incoming shipments as well as merchandise availability and store appearance.

education

Beaver County Career & Technology Center Monaca, PA 2002-2004

Business Information Systems

Learn and utilize Microsoft Office 2002 in simulated career scenarios.

Operate projectors and SMART boards.

Study basic computer and electronic troubleshooting steps.

Community College of Beaver County Monaca, PA 2004-2005

36 credits toward Associate’s Degree in Business Management

College level courses in Information Technology completed.

Accomplished college level courses in Accounting.

Concluded college level courses in human resources.

References

Furnished upon request

Contact this candidate