LaDeana Buckner

Tech support call center - At&t, Indianapois

**** **** ****** ***** ** - Indianapolis, IN 46222

acav02@r.postjobfree.com - 317-***-****

I have a strong background in customer service and manufacturing

• Cashier

• Calculations

• Inventory

• Avaya phone systems

• Internal and external communication skills

• Data entry

• Small equipment operations

• Microsoft programs

• 10000 ksph

• 55 wpm

WORK EXPERIENCE

Tech support call center

At&t, Indianapois - Indianapolis, IN - October 2012 to Present

configure modems, assign static ip's, handle client billing inquires, troubleshoot client equipment, send service

techs, re profile circuits for advance troubleshooting, windows programs, suggestive sales of upgrade of

equipment or of new services.

Meeting set metrics for company, working with team to improve call efficiency, one call resolution, take

ownership of clients issues, commit to resolve.

Call Center Agent

Stericycle - Indianapolis, IN - June 2012 to October 2012

Dispatch service tech for dish washer recall, send out rebate forms for defective units, medical waste

management

Bindery Assistant (PT)

Printing Partners - Indianapolis, IN - April 2010 to April 2012

prepare job for clients, set up mailing equipment, deliver mail to post office, prepare mail for shipping

Call Center Rep

Sprint Mobile - Indianapolis, IN - January 2007 to November 2009

Troubleshoot cell phones, answer and resolve billing inquires, suggestive sales of new devices or upgrades

in service.

EDUCATION

Clinical

J everett light career center - Indianapolis, IN

2012

SKILLS

Microsoft computer programs, general computer skills, data entry, 10,000 kspm

AWARDS

Highest amount of suggestive sales of tech service

January 2013

CERTIFICATIONS

Certified Nurisng Assistant

June 2012 to June 2014

license number CNA1203910

Contact this candidate