Chante S. Smith acauos@r.postjobfree.com Cell:

281-***-**** [pic]PROFESSIONAL

SUMMARY

. Expertise in organization, planning and communication.

. Excellent communicator; leverage technical, business, and financial

acumen to communicate effectively with client executives and their

respective teams

. Able to efficiently operate a company's IT Department and known for

high-quality deliverables that meet or exceed management expectations.

. Significant training delivery experience in policy and procedures, and

customer service procedures

. Managed the operational, financial/procurement and technological

aspects of the IT department.

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TECHNICAL / PROFESSIONAL SKILLS

. Over 25 years exceptional customer service and administrative

experience

. Over 15 years of IT experience including supervisory, phone tech

support and desktop support

. Excellent verbal/written communication skills

. Outgoing customer service skills

. Technical Support consultant

. Windows Operating System (XP & Windows 7, Server 2003/2008), HTML,

XML, and Java,

. Novell Operating System & VM Ware knowledge

. Knowledge of basic TCP/IP (DHCP, DNS, FTP, SMTP), Networking

. Working knowledge of Active Directory, Configuration Manager, File

Shares, Printer Quenes,

. Applications: MS Office Professional 97-2010, Adobe Creative Suite6,

Groupwise5.5, MS Outlook, WinDirect, Remedy Remote Desktop, Remedy

Helpdesk Software, TrackIT Software

. Employee training of support procedures

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Professional Experience

HoustonWorks USA - March 1999 - September 2012 (13 yrs)

Associate Procurement Manager (August 9, 2009 to

September 28, 2012 )

Results-oriented, highly productive procurement management professional

with a demonstrated ability to significantly reduce procurement costs by

standardizing processes, negotiating favorable terms and streamlining

supplier channels. Technical skills include Word, Excel and PowerPoint.

. Lead, direct, coordinated and managed all administrative, contractual

and operational aspects of the purchasing division.

. Maintain the goals, standards and objectives of the procurement

department.

. Formulated, obtained, and maintained the procurement policies and

procedures ensuring that HoustonWorks USA was adhering to the Houston-

Galveston Area Council (H-GAC) and the federal procurement rules and

regulations.

. Primary contact for communication and coordination with vendors on all

procurement-specific issues. Prepared all procurement solicitation

documents (e.g. request for proposals, invitations to bid, request for

information)

. Scheduled bidders conferences, gathered and reviewed proposals to

ensure all criteria was met. Created cost/comparison analysis

spreadsheets, prepared evaluation packets for selected evaluators to

review the proposals and then made final award selections based upon

evaluator scores. Composed and mailed award as well as decline

letters to proposers.

Network Supervisor/Help Desk Supervisor (March 9, 1999 to August

9, 2009)

. As Helpdesk Supervisor, managed staff members and made sure calls

(whether phone or email) and document resolutions were logged in a

customized system

. Generated various statistical reports for the IT Manager

. Developed and conducted various training classes for end users as well

helpdesk staff training.

. Provided both local desktop and remote technical assistance to

approximately 400 staff and numerous clients at 13 Workforce Solutions

Career Centers

. Performed setup, configuration, installation and testing of computers

and various hardware peripherals

. Served as a technical resource to answer questions, identify needs,

make recommendations and identify solutions

. Utilized the helpdesk tracking system to document and track service

requests. Worked hard to resolve end user problems as quickly as

possible.

. Configured, setup and deployed laptops, palm pilots and other

electronic devices

. Performed documentation of procedures and training manuals as needed

to provide efficient communication of helpdesk area information

. Performed administrative duties as required and provided oversight for

inventory control

. Procurement/Buyer for all materials and services for the Information

Technology Department

. Supervised 7 employees in the Information Technology Department,

approved timesheets and vacation days of staff.

. Attended management meetings and provided reports to the Manager of IT

Department

ADDITIONAL WORK HISTORY

Sr. Helpdesk Agent, 1996-1999 Sentinel Technologies/KN Energy, Inc.

(KinderMorgan Energy), Houston, Texas

Administrative Secretary, 1994-1996 TexShare Project of University of

Houston Libraries, Houston, Texas

Helpdesk Assistant, 1991-1994 Information Systems Department, Federal

Deposit Insurance Corporation, (FDIC), Houston, Texas

EDUCATION / PROFESSIONAL DEVELOPMENT

. Bachelor of Science in Information Systems, Minor in Industrial

Supervision. University of Houston - Main Campus, 1996

. Associates of Applied Science in Office Education/Supervision, Wharton

County Junior College, 1981

. Classes in Installation, Configuration & Supporting Windows 95 & 98,

Novell ZenWorks for Desktop

. Corporate Training, Policies and Procedures and Time Management

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