Jean Erold Jiraud

**** ******* ***** ***********, **

CANADA

Tel: 647-***-****

E mail:acaugy@r.postjobfree.com

Bilingual Telecom Technician

Seeking for a challenging position in a highly reputed telecom industry where I can provide my expertise as NOC support

engineer, demonstrate my skills and contribute valuably to the headway of the company.

CAREER OBJECTIVE

WORK EXPERIENCES

Since August 2013 – Network Support Specialist – ZTE Canada / Tellus

Monitor and diagnose root cause of hardware failure

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New BTS site integration

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Monitor Cisco and Juniper equipments

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Provide remote support to field Engineer

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Assist 911 Police departments in subscriber localization

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Prepare and submit KPI report to Staff management

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Provide technical support to customer care in resolving of customer issues

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Maintains the NOC documentation files

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Updates trouble tickets and performs escalations using Maximo ticketing system

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Act as a team lead to support the Core Manager

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Ericsson OSS Application Support Engineer, Network Performance Department,

2010 – Jan. 2013

Digicel Jamaica / Haiti

Regular Application Administration Tasks

Check & analyze the UNIX error log

Check & analyze Sybase and ASE error log

Check the remaining disk space for versant DB dumps

Take a total backup of the system(OMBS)

Change Hostname and IP Addresses

User Access Auditing

Enable Auditing

Enable Warnings to Mail

Disable Auditing Temporarily/ Permanently

Configure Send mail

Administrate following Servers: MS, UAS, WAS,OIS, O&M Infrastructure Servers,

EBAS, NESS, BIS, ENIQ and BS (Veritas Netbackup Server) machines

Handle, troubleshoot & fix all issues face with:RNO, R PMO, CNA, TSS, OCEX, SMO

Assist BSS/RF/NOC teams when face issues with OSS

Raise CSR to SL support(Ericsson support)

Performance Management

Automate cleanup of corrupted and unmatched files(using cron job)

Collect NE stats and files(STS/OMS job definition using SMIA/MIA)

Delete data and BCP files created by GSN

Reset Statistic Counters, WCDMA RAN Surveillance Expert

Troubleshoot & fix issues face with: NO, R PMO, CNA, TSS, OCEX, SMO etc.

Optimize the performance of the data storage.

Resizes Sybase data and log devices

Update configuration files with new network size information as entered

Set up System Resource Regulation for Applications

Verify STS/OMS measurement data population in OSS and ensure that data has stored in

ENIQ database

Administrate counters in ENIQ/Customize BO reports

Install & configure BO application on client pc etc.

NOC Engineer, Network Operation Center, Digicel Haiti

2006 2010

1. Troubleshooting, resolving and escalating Core Network issues

Troubleshot, resolved and escalated (when necessary) criticals & majors

BSC, MSC and HLR issues via OSS Netcool and Remedy application

Troubleshot & escalate via Remedy, Charging & VAS issues

Verified CP/AP & clusters status on BSC & MSC

Identified root cause of failure Ss7 & sigstran signaling on MSC & BSC

Reset Ss7 signaling upon Core network team request

Changed international traffic road upon Core network team request

Reset MS when purged in VLR

Changed/Added or deleted subscriber supplementary service data in HLR

Blocke/Deblocked incoming/outgoing call in HLR

Integrated cell into BSC1

Upgraded/Downgraded RBS radio capacity

Monitored IP router of fiber & sat. links & escalated issue to contractor

Repaired RP, charging and SNT faults alarm on MSC and BSC

2. Air Interface

Troubleshot & escalated to field contractors; power issues on BTS, PDH & SDH sites

Troubleshot, resolved and escalated (when necessary) transmission issues

experienced with Mini link TN, Mini link HICAP and transceiver Modem board(sdh site)

Monitored NERA, DXX and Marconi equip. via Netcool, Nera New NMS

Diagnosed and fixed radio base station(RBS) faults via Citrix platform

Verified status of E1 assignment and performed reset

Checked RBS configurations

Provided remote assistance to field contractor team in resolution of issues

Reloaded, halted/activate cells and ensure that devices are working fine

3. Report & Trouble ticket handling/Customer support

Owned, maintained & manipulated trouble ticket in relation to the Core, access & radio

network

Coordinated planned works

Followed up customer service request(CSR)

Handled disturbance, Emergency and KPIs reports

Handled customer problem

Assisted Customer care in customer problem solving

WORK EXPERIENCES (suite)

Field Technicians, O&M Department Haitels S.A

2006 – 2006

Performed preventive an corrective maintenance

Troubleshot root cause of hardware failure

Repaired and replaced hardware failure

Installed & configured (with software) RBS spare parts

Installed & configured Nortel & ZTE RBS

Configured radio unit for link alignment

Troubleshot and fixed TX issues

Liaised with NOC team in resolution of issues

Prepared technical reports

EDUCATION & TRAINING COURSE

2000 – 2004 : Associate Degree diploma in Telecommunications

Training courses

June 2007: NERA Haiti, 3 days training on: SDW Management system

September 2007, Ericsson(Haiti), 8 days training on:

Mini link manager, Mini link TN, Mini link HC, Mini link E, Mini link system planing

October 2007, NERA Haiti: 4 days training on:

Operation & maintenance Nera radio Interlink system Nera New NMS, Mini link manager

September 2006: Introduction to OSS RC

May 2012, Ericsson Jamaica: 5 days training/workshop on:

OSS RC 11.3/ENIQ Usage Program

OSS RC 11.2 System Administration for WCDM/LTE

Windows and Solaris Server Administration Program at Humber College (Starting next

month, November 2013)

NB: Solaris 10 and CCNA voice certifications are under preparation

SPECIAL SKILLS

Good work knowledge in Sybase and SQL database

Basic knowledge in Base Transceiver Station Equipment configuration

Good knowledge in Unix, Linux/Solaris

Good knowledge in Shell Scripting Language: Bash

Good wireless telecommunication(GSM, WCDMA) knowledge

Excellent troubleshooting & root cause analysis skills

Basic knowledge in HTML, CSS, PHP & C

Adequate support system knowledge & be able to use required

applications after proper set up, with use of documentation & further assistance

Good knowledge in using Citrix platform(OSS), Netcool, Remedy application,

Nera New NMS, Mini link manager

Computer proficiency includes CorelDraw, Adobe CS, page maker, Acrobat, MS office

Good oral & written communication skills

Excellent ability to work well under pressure

Excellent ability to work in a team environment

Ability to learn while working

Strong work ethic and sense of responsibility

LANGUAGES

English: written, spoken and read fluently (good working knowledge)

French: written, spoken and read fluently (official language)

REFERENCES

References are available upon request

Contact this candidate