CINDY HACKADAY

**** *** ***** **., ************, NC 27284

Phone: 336-***-**** email: acatzl@r.postjobfree.com

SUMMARY OF SKILLS

Extensive customer service experience in financial services/medical insurance

Experience in Microsoft Office, Excel, PowerPoint, & Access (certification coursework level)

Experience with comprehensive Medical Terminology, filing/billing codes & processes

ICD-9 & HCPCS Medical Billing and Coding training (2012) and experience (2000)

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EDUCATION

Guilford Technical Community College, Jamestown, NC

July 2013

Associate Degree in Applied Science

Medical Office Administration Degree (3.7 GPA)

Accomplishments Certificates

President’s List Medical Office Administration Certificate

Dean’s List Hospital Billing and Coding Certificate

Phi Theta Kappa Member CPR Certified

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WORK EXPERIENCE

Anomaly Squared, Greensboro, NC May 2013 –

October 2013

Telemarketer

Deliver prepared sales scripts describing products and services

Answer questions related to products and services

Answer inbound calls from consumers via solicited advertisements

High Point Surgery Center, High Point, NC February 2013 –

April 2013

Co-op

Check-in patients

Verify medical insurance

File medical records

Break down medical charts

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CINDY HACKADAY

1128 Old Salem Rd., Kernersville, NC 27284

Phone: 336-***-**** email: acatzl@r.postjobfree.com

Dell, Inc., Winston-Salem, NC February 2006 -

November 2010

Sr. Production Associate

Responsible for appropriate selection and packing of various parts & supplies for customized

computer orders on a production line.

Ensured Productive Maintenance: Communicated the critical importance of better assisting

Maintenance by recognizing and incorporating key signs of mechanical issues with 5S.

Assisted TPM Champion in reinitiating awareness by training associates individually on what to

look for and how to fill out Check List Boards.

Ensured Behavioral Safety Measures: Observed peers to ensure that proper safety techniques were

in place and being used.

Worked and helped in several other departments ending with the Lean Lines building computers.

United Health Care, Greensboro, NC January 2004 –

January 2006

Customer Service Representative

Responsible for accepting and processing member/provider calls regarding benefits and claims to

ensure that the correct information was related to each caller.

Numerous compliments from callers and managers. Consistently met goals and metrics.

Sears Credit Union, Greensboro, NC March 2003 –

January 2004

Certified Collection Associate

Responsible for calling account holders for now due balances

Responsible for helping account holders with financial situations

Aetna U.S. Healthcare, High Point, NC October 1998 –

December 2002

Special Projects

Review providers’ contracts and claims to verify any additional money that may need to be issued

for more difficult cases

Process new claims

Coordinated work and results of up to seven claims processors

Service Consultant

Responsible for one call resolution for members and providers when processing claims

Answered incoming and made outbound calls to resolve questions regarding claim status and

member benefits eligibility

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CINDY HACKADAY

1128 Old Salem Rd., Kernersville, NC 27284

Phone: 336-***-**** email: acatzl@r.postjobfree.com

Customer Service Professional

Answered incoming and made outbound calls at call center

Verified claim status and member benefits.

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